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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 3.7 out of 5 stars with 24 reviews

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71%
would recommend
to a friend

Customers are saying

Customers are satisfied with the price and display of the product. They appreciate the build quality and find the laptop to be a great value for the price. However, some customers have expressed dissatisfaction with Windows 8.1, finding it to be an unpleasant operating system to navigate.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-24 of 24 reviews
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery can't charge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have sent it to repaired center twice in a month ,battery can't charge, once, sent a new battery, it doesn't work, then, a problem with the motherboard,.I spent about ten days to sent it to repaired center every time , a month passed, I can't return it. now. this laptop let me down,I won't buy the HP products any more.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    A brick after two hours

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are always lemons - unfortunately I think the lemon here is the MS Operating System. I'll be returning this to BestBuy this week and I'll update this review after that experience. In the meantime a nice new (I bought new - not refurbished) PC is dead in the water.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Geek squad "certified" refurbished version

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the geek squad "certified" refurbished version of this laptop and out of the box it would not even turn on. Took it back to a local geek squad outlet only to have them confirm it was not a bad power cord, it simply will not start up. So much for the battery of tests hey administer to heir refurbished products.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love it, its a great laptop , so easy to be use......

    I would recommend this to a friend