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Customer Ratings & Reviews

HP - LaserJet Pro m402dn Black-and-White Printer - Gray-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 73 reviews

  • 20%
95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 73 Reviews
  • Rating: 1 out of 5 stars

    Misleading Advertisement & Poor Customer Service

    Posted
    LBK2222

    I ordered HP printer on 08/19/2016. When I received the box, USB cable was missing. According to Best Buy advertisement, USB cable should be included with my order. I called Best Buy. The online store refused to ship me just a USB cable. Best Buy mailed me another printer. ( I returned the original box back to Best Buy.) On 8/29/2016 I received the second box. No USB cable was packed with the second printer. I spent close to two hours on my phone with Best Buy speaking with Katie and Giselle in Philippians. Finally, a Best Buy representative from Philippines took my credit card number and placed an order for a USB cable with delivery date, 09/01/2016. I was told that my credit card will not be charged. I hope it is correct. I called HP company. According to their sales department, USB cable should be included with HP Printer. Also, the packing list shows USB cable as included item. Should you buy from Best Buy? Previous printer I bought from Costco. Unfortunately, Costco did not have this model this time. When I had an issue with my printer after two years, Costco took the printer back and returned my money.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great printer for the price

    Posted
    Audiobrewery
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I haven't put this printer through it's paces all the way just yet, but I needed a b/w laser printer that duplexes, has Ethernet/wireless connectivity, without any scanning/faxing stuff, and that's fairly compact. This printer meets all of those needs and connecting it to my iPad for printing was surprisingly effortless. By the way this printer replaced a 1999 vintage HP LJ2100, which was another great printer but was starting to show evidence of needing a whole maintenance kit and was pretty slow.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great printer with a small footprint

    Posted
    Dangme
    • My Best Buy® MemberMember

    This printer replaced a similar HP printer that was at least 8 years old. This is a secondary printer in a busy office. So far, it's working like the original; it simply runs. Fast first page out. Bypass tray for labels. Easily and immediately connects to the network. Easy to refill the toner if you're of that mind or to use off brand toner cartridges - a HUGE savings and no, it does not void your warranty.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Fast, good quality, best cost to print B/W

    Posted
    Diana
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The only reason I gave 4 instead of 5 is that the printer is not wireless, needs to be connected to LAN via ethernet cable, otherwise I love this printer. If you print tons of pages this is your best option, I spent hours with hp support team prior to purchase this one, understanding cost per page. It also prints at very good speed, and double sided.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A Real Fast B/W and Double Sided Printer

    Posted
    Fagian
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this printer to replace my printer that died. The printer can be connected to your pc via the USB port, wireless, or via Ethernet. I connected to my Ethernet system. Easily accessible by any of my home devices. The printer is fast, but is a bit noisy during printing,

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Nice looking printer

    Posted
    Karenh
    • My Best Buy® Elite MemberElite Member

    Don't buy this product. Bought 2 & were shipped without toner cartridges. Best Buy and hp would not stand behind the product and send me out the toner. hp offered to sell me toner with a 10% discount!!! Stupid when the site and box clearly states its included. Best Buy doesn't carry the toner in their inventory as of yet.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    An Excellent Network Printer

    Posted
    Fagian
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I needed a fast and reliable network printer. The HP Laser-jet M402dn was my first choice. The printer is extremely fast. Does double-sided printing extremely well. My only drawback is the printer is a bit noisy when printing. My previous laserjet printer was much more quite.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Reliable

    Posted
    BestBuyer503
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This printer is a reliable solution for high volume printing. I recommend using HP toner cartridges for the best experience. If you do a lot of printing, consider the high yield toner cartridge HP26X (provides 9000 sheets vs 3000 from the standard HP26 cartridge).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fast and Efficient

    Posted
    Towerwalker
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This device was easy to set-up and it prints sharp copies faster than any printer we have used in the past. The two-sided printing, label and envelope printing are simple to use and the two-sided printing make for efficient use of paper supplies.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very good printer.

    Posted
    jaks
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    As expected this HP printer performs very well. Esdy abd wuick to set up. Especially like the doible sided printing except for one thing. Need to turn off doubleside if do not want for a specific printing. Would prefer to turn it on when needed.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    better than price

    Posted
    suzyjane
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Best Buy had this laser printer on sale for half price. Since it was so inexpensive, I was concerned that perhaps it would be cheap. However, it works really well. I recommended this to another person who also bought it and is very happy.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great BW Printer

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This printer is fast and small. I needed a printer only for (no scan ability) for software I use. The old printer was huge and slow. It broke and this has been an amazing upgrade. No complaints or issues for the two months I've had it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Better than the 401dn series

    Posted
    GeekDad
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The Black printers hp put out the 401's were total junk,. I chose this as an alternative and it has been fantastic so far. I dropped the tray out of one and it broke, HP had a replacement unit within 2 days.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Performance, price and bullet proof

    Posted
    HPUser
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    HP has had a lot of printers along the way, this is another testament to HP being the master at network B/W printers. We were so happy with it, we changed all 4 office printers over to this one.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great little printer

    Posted
    Rockpounder
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    A lot of research and this was the best out there. Great price, excellent duty cycle for a small office, fast delivery and easy installation. I could not be more please unless it had been free.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Black/White printer

    Posted
    Davis1972
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The cost of black ink over time in this device is a good value. I would suggest using this printer for anything that doesn't need color.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Exceptional Printer

    Posted
    HugheyNation
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is an exceptional printer. I would recommend it for anyone who is not looking for color printing. It is fast, quiet and the print is exceptionally sharp.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Solid laser printer at a great price

    Posted
    orstts
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This produces crisp, clear pages at a fast speed. It also does both network and automatic duplex printing which helps to save paper. I couldn't believe I could get this price on such a quality printer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good quality black and white

    Posted
    RebeccaF
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Its a good printer for black and white printing. Runs smoothly, quickly and quietly. I would definitely recommend if you don't need to print in color.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazingly easy set up

    Posted
    fajasmurf
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Connected very easily to the network. Probably the easiest printer set up I have ever done, and this was on a network, connecting to it from a remote workstation.

    I would recommend this to a friend