Customer Ratings & Reviews

Didn't have the double printer capablity, like my old one but it gets the job done.

Make a lot of noise . do not think it will last long

It took me over a month to hook it up by myself with no outside help.

To complicated and difficult to work. Wouldn't recommend to anyone.

Too slow, need to turn on and off as it doesn't pick up wifi all the time.

We have bought this product before. Not a bad product at all!

After reviewing all the specs, I decided to purchase an 8720 HP printer. I have owned two previous HP printers, one good one poor. The HP 8720 Printer I purchased at Best Buy would fail to wake up, one was then forced to disconnect printer from power source, wait a few seconds before reconnecting printer. The disconnect and reconnect temporarily resolves the issue. I returned the printer to Best Buy with out any issues, exchanged same for a different (new) 8720 printer. Three weeks later, experiencing the same issue with the exchanged unit.

Will not stay powered on wireless goes out needs to be rebooted

Does most things the average user would need. Good for the money

double side copying jams and paper feeding are subpar

It's ok. I don't actually use it. Bought it for a friend.

This is my fourth HP printer in a year and a 1/2. The all flashed a blue error screen and then went to the black reboot screen. I spent hours on the phone with HP with no solution each time with HP finally upgrading me from an 8710 to 8720. The 8720 did the same thing after a about a year. Thank God for the Best Buy extended warranty. The store had OUTSTANDING customer service. Since HP upgraded me to a 8720 BB said it wasn't the model I insured but they honored the warranty anyways. Bottom line HP Printers are junk and Best Buy customer service is OUTSTANDING!

Ink is slow to dry. Wireless features are pretty good.

I had not had a chance to install the printer until Friday 24th of Feb. I followed the directions and when the cartridge kit slid on the bar there was an unusual but not an alarming noise. The instructions message indicated that the print heads were not properly installed and kept on attempting some solution to the problem. As the cartridge kit kept on sliding we continued to hear the rambling noise. We then found a broken plastic piece inside the cabin were the ink cartridge slides. We turned it off the printer, repacked it and I am taking back to the store today.

Bought it for my Dad and we hooked it up wirelessly. Prints fine, although a bit slow to load the paper. Then I went home and the printer drops from the wireless connection. VERY FRUSTRATING, I am trying now wired but I long-distance from it...

Other reviews said the printer would not stay connected to the network and it doesn't. HP support is of no help. HP thinks its the way you have your computer set-up and it isn't. The printer doesn't have the ability to stay connected to the network longer than about 5 minutes. I don't want to have to turn it on and off everytime I want to use it. My old photosmart rarely had an issue and it would reconnect. Don't purchase the printer until HP decides to make it more robust. Moving it closer to the wifi doesn't help. Why have wireless if you have to connect with USB.

The Printer is great but one annoyance is when scanning double side using the auto document feeder, it tends to jam. It can get a bit fustrating to an otherwise pretty good printer

This printer is bulky, slow, and loud. HP also tries their best to force you into buying their mail order automatic ink delivery. Very disappointed with HPs lack of quality in this printer.

keeps getting printer errors ran hp tools cannot fix have to keep installing software bought brother all in one laser no problems

I used to love this printer when I got it. Setup was a breeze and it's loaded with awesome features. Fast forward a year after use... And the touchscreen is totally dead. Being an IT guy I took out the screen reseated the ribbon cable and restarted the printer. Several regions of the touchscreen don't work. Another annoying thing about this printer...HP doesn't allow you to refill ink. Instead they force you to buy 100 dollars worth of cartridges every few months. I'm livid. I may never buy HP again...