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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 102 reviews

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Rating by feature

  • Battery Life

    Rating 3.9 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers are enthusiastic about the performance and graphics capabilities of the 16.1" Gaming Laptop, frequently praising its ability to handle demanding games and design work. However, many users reported issues with the trackpad's responsiveness and battery life, with some also noting overheating concerns. The SSD was also mentioned positively by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 102 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Computer laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the computer so far it's amazing and I won't tell people about it so that they can potentially buy it too

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Good Gaming laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop and I really like the Nvidia GeForce RTX graphics

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming laptop, also good for everyday use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop runs great - very fast, even with all of my previous files transferred in. Downloaded SIMS4 very quickly. Really good battery life for how many programs I had running.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very Bad

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad. This HP Omen laptop gave me problems very soon .... Before warranty ended, I called HP support several times. They changed some parts but did not solve issue. I lost money on this. DO NOT BUY. I ended up buying a new MSI laptop.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer would recommend to anyone who has a need for a gaming or school computer

    I would recommend this to a friend
  • Cons mentioned:
    Trackpad

    Rated 1 out of 5 stars

    what a headache

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved Laptop, However, Bought this laptop in January to have with me at the hospital while recovering from back surgery mid February. I had total tech (highly recommend) and gave me 60 days to return and of course RIGHT after I mean following week Started with disconnecting from my Wifi when every other electronic i have was fine on it, left bottom of track pad sunk in and i don't even play crazy games, track pad stops responding, no way to move cursor, have to reboot to have everything work again but it happened more than once or twice within short time frame. sent out to manufacturer through geeksquad and they couldn't fix the problem so i was refunded and put towards a new brand of laptop. great price n all, but save yourself from a headache!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Comp

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer for the price. Starter gaming computer worth buying

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pro & Con

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that this "gaming" PC has a great display. I hate that it has such a shirt battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Ssd

    Rated 5 out of 5 stars

    Professional looking gaming laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. super fast with the SSD drive.

    I would recommend this to a friend
  • Cons mentioned:
    Trackpad

    Rated 2 out of 5 stars

    Not worth the money spent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mousepad stopped working properly after a month of use. Alt Tab randomly stops working. Which forces me to restart the computer if I need to use that shortcut. Windows button also almost never works

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer to have as far as gaming goes, very affordable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Omen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although not touch screen, and we did not need a touch screen, this laptop has great resolution and excellent for use with simulators. Store rep took the spec we needed and matched us with a great option and value. You can't beat visiting a store and talk in-person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchased for use at school

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased for use by my son for college. We are only a few weeks but is has proven to be reliable and easy to use. Meets all the specifications and then some for a Mechanical Engineering major.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Don’t waste your time

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life isn’t great, headphone jack did not work and had to manually update the driver. HDMI port doesn’t output audio

    No, I would not recommend this to a friend
  • Cons mentioned:
    Trackpad

    Rated 1 out of 5 stars

    Great performance trackpad issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had the laptop about 2 weeks, the track pad stopped working about a week after purchase. I thought it may just be an odd off occurrence, but after reading the other reviews it looks like this is a common issue. Will be returning it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Pleasantly Surprised!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with my decision to purchase this OMEN PC! It's fast, very nice screen, BEAUTIFUL Keyboard (wow factor there)!

    I would recommend this to a friend
  • Cons mentioned:
    Trackpad

    Rated 1 out of 5 stars

    Laptop Issues

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop and right after the return period ended the mousepad started acting up and the BIOS. HP replaced the mainboard and redid the BIOS, but the touchpad doesn't work! The mousepad works very sporadically, I have been through two HP managers and I'm currently on my 6th case with them. Hopefully they will fix it soon.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Happy so far with my choice of my computer will know more once i start my college classes in Sept

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gaming Laptop

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would've kept this gaming laptop, but I needed more gpu power for virtual gaming.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Laptop restarting by itself faulty hardware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything was working well and playing games and voice calling with friends but some reason the laptop started to restart by itself often without any warning. making it unplayable for me when sitting idle the laptop restarts by itself as well and i was about to return it to exchange it but somehow i was too late for the return date.

    I would recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi Pedro,

      I'm sorry to hear that your purchase has been a disappointment. I can assure you that we always aim to make our customers happy with our products and can understand how upset you must be that this one is not living up to expectations.

      First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including Windows Operating System issues, which it sounds like you may have. You can find that site here: https://support.hp.com/us-en/help/diagnostics?category=computing&issue=windows-operating-system-issues

      If any problem persists, please reach out to us so we can help you assess the situation and guide you through any applicable troubleshooting. On the diagnostic tools page, you’ll find a link to Support Home (our main support page) as well as links to contact support and chat with a virtual agent.

      I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”

      Alexis
      HP Care HP

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