Customer Ratings & Reviews
- SKU:
- 6479083
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are enthusiastic about the 16.1" Gaming Laptop's performance and graphics capabilities, frequently praising its speed and visual quality, especially considering its price point. Many appreciate the build quality and keyboard, but some users note concerns regarding battery life and the tendency for the device to become warm during use. While the SSD and display also receive positive feedback, a few customers mentioned issues with fan noise and hinge sturdiness.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Speakers
Bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So, I bought this laptop for my birthday and i was very excited. I unboxed it and the speakers wouldnt work and atleast a quarter of the keys didnt respond. I traded it in for the same thing and it also didnt work. Its made very cheaply for 1100
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I'm sorry to hear that you've had a disappointing experience thus far. I can imagine how frustrating this must be, but I can assure you that we build our devices with the intention of providing a reliable experience for our customers, so here are some suggestions:
I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose "Sound issue" or "Keyboard, Mouse, TouchPad, and ClickPad issues" to get started.
If this doesn't seem to work, I hope you'll reach out to us for direct support. We're always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Gaming Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good laptop. However it lacks lighted keyboard.
I would recommend this to a friend- Pros mentioned:Speed
Major Delayed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop, but order was delayed another week. Not sure how this is reasonable from Best Buy while Amaz on delivers in two days. Bought the laptop on the premises it would arrive on the day it said.
I would recommend this to a friend