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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 128 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers are pleased with the sound quality, cooling features, and comfort of the OMEN Mindframe headset. Many also appreciate the bass response and the snug fit. However, some users find the headset to be heavy, and there have been some reports of microphone issues. Overall, the positive feedback on audio quality and comfort outweighs the negative comments regarding weight and microphone performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 128 reviews
  • Pros mentioned:
    Cooling, Sound quality

    Rated 4 out of 5 stars

    Comfortable but....

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great headset for most things...except for gaming. I tried using this headset with multiple games, War-zone, Fortnite, GTA5, etc and in all the audio had issues. It had great audio quality in all other applications, netflix, youtube etc. The cooling technology worked extremely well.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Really “cool” headset!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio is superb for a gaming-dedicated headset. A little bass heavy, but not too much. The frostcap ear cooling tech is definitely a mind-blowing function, but after wearing it for some time, water starts to accumulate due to body heat and the cooling. Aesthetically, it looks super good!!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Excellent Headset for gaming and chatting

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutly love it. when i saw it for $50 on sale from the $200 price i just had to get it. It was an excellent buy, great sound, lovely bass levels and i can enjoy my movies and games alot more now thanks to it making the atmosphere more enjoyable. When im in Discord people say that my voice is alot more crisp and clearer then when using my other headset which is also a giant plus.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Cooling, Sound quality
    Cons mentioned:
    Microphone
    Tech Insider Network Member

    Rated 5 out of 5 stars

    I love this headset!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look and Feel: I have owned multiple gaming headsets from Turtle Beach, Razer, Microsoft, and Kinston over the years. This has got to be one of the coolest gaming focused headsets I have owned. The headset is mostly black. The cable that connects both ear cups acts as an accented racing stripe that runs along the middle of the head band. HP even made the channel this wire runs look aggressive. Nice touch. Each ear cup has an LED lighted square that can be changed from a static color, rotating color, or a randomly assigned color synced to whatever sound you are playing through the ear cups. The primary head band of this head does not touch your head. Instead, HP is using a secondary head strap that self-adjusts the headset to the size of your head. I was not sure if I would like this feature or not. I think HP did it right. The secondary band covers a flexible plastic strip that is attached about one inch above each ear cup. The secondary band can travel all the way to the top of the primary head band without any issues. My only concern is the durability of the plastic strips. The headset feels sturdy. I guess time will tell if the self-adjusting strap can go the distance or not. Comfort: This headset is very comfortable. The earcup padding is about 1 inch thick. Super soft. Breathable. But, is not sound proof. You will be able to hear any ambient sound in your gaming area. This does not bother me because I want to hear what is around me during my gaming sessions. You can always turn up the volume if you are the kind of person who does not like ambient sound invading your gaming sessions. The USB cable is 6.5 feet long. I do not feel trapped at my gaming workstation with this length. I can at least stand up, reach for a drink, a book, my cell phone, or can stretch without worrying about pulling the cable out of my computer or causing some other calamity to my gaming station. The cable is covered in a fabric mesh to give it some additional longevity from rubbing up against surfaces while gaming. The rubber finish on the USB connector gives the cable that final premium touch. Finally, the boom mic is short, easily folds up into the headset, and does not interfere with talking, rubbing my chin when I am thinking, or get in the way when I put food or drink to my lips. Gaming: I did try this headset with a few games. I found out quickly that 7.1 surround sound only works with games that support surround sound. I did spend a few hours using this headset with Fortnight. There were several times where loosing my life, or taking my opponent’s life, came down to the positional audio. I could hear the footsteps to my left of an enemy playing trying to sneak up on me. I could also hear the sounds of gunshots in the distance from multiple directions. I have had other 5.1 and 7.1 headsets from multiple manufactures but never did they live up to their reputations. To my surprise, this headset delivered the goods. There must be a DAC built into this headset because the cable simple plugs into a standard USB port. I don’t need a fancy sound card or external DAC box to run the signal through. Highs are good. Bass is good for a headset at this price point. Machine gun bullets sound like machine gun bullets. Explosions sound like explosions. Voices, engines, and environmental effects sounded lively and meaningful. Over all, I think I found my new gaming headset! How do I sound to other players? They can hear me. Unfortunate, the HP Omen Command Center does not have a built in playback and adjustments page to monitor and tweak the microphone. People can hear me during my games. I guess that is what is really important. The volume control is a rotary control nob located on the right ear cup facing the back of my head. I can, and have made, quick volume changes throughout my review period. HP made sure any changes to the nob controls the Windows volume level. Just be careful with the volume control. These headphones are loud. I cannot understate this. You will damage your hearing if you play these headphones at full volume for any length of time. Hearing damage is cumulative. I am surprised that HP did not add a decibel limiter. I have the headset set to six on the 100 point Microsoft Windows volume control screen. Anything higher simply hurts my ears. Do yourself a favor and buy yourself speakers if you want your games playing at elevated decibel levels. Frost Cap Technology: HP incorporated a Peltier in each ear cup. It is a black piece of metal covering the speaker. The plate has holes in it to allow the sound to travel from the speaker to your ear. One side of the metal plate is cold and the other is hot. The side in the ear cup is kept at a lower temperature than the plate on the outside of the ear cup. I turned this feature to high and grabbed a heat gun to measure the inside and outside temperatures of the ear cup. The metal plate inside the ear cup was 64 Degrees Fahrenheit and the temperature on the outside of the earcup was 90. That is some difference! The tips of ears were really cold. Now, I am testing these in December when it is 20 degrees Fahrenheit outside. I’ll know if this feature really keeps my ears cool when we get into the summer months. Omen Command Center: Windows 10 automatically downloaded the Omen Command Center from the Windows Store as soon as I plugged it into the computer. I tried this on three different Windows 10 computers. Quick, easy, and required zero skill. The software itself is simple and straight forward. The Mindframe section has pages for lighting and cooling. The lighting menu allows you to control what color you want the LEDs on the ear cups to display as. There are also three special affects you can apply: Static, Color Shift, and Audio. Static and Color Shift are self-explanatory. The audio setting allows the LEDs to react to the sound passing through the ear cups. The Cooling section allows me to set the cooling ability to Off, Low, Medium, or High. You can tell the difference between each setting. I would like to have seen some additional features here. For example, I would like to see a microphone adjustment screen that allows me to adjust the sound quality, mic boost settings, and a playback mode for mic checks. I know that these tools do exist in Windows 10 Sound Control panel. It would have been nice to see a unified settings page in the Omen Command Center. Finally, the Omen Command Center settings you make on one computer do not persists between Windows 10 computers. One would think HP would have employed some of the sync features in Windows 10 to make the transition between Windows 10 machines seamless. Final impressions/Comments I like this headset. These are my new go to headphones for gaming. They are comfortable, flexible, have a long cable, and has a easy access volume nob. It is a commanding piece of gaming hardware. I recommend that you check these out if you are looking to upgrade your gaming audio experience. If you are going full Omen gaming then definitely pick these up. You gaming space will look sharp with all your gaming hardware conforming to the same aesthetic.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Sound quality

    Rated 5 out of 5 stars

    Love HP and omen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these headphones with intent of playing online with my friends. These have exceeded my expectations. I can hear footsteps during COD, and it gives me the upper hand. The cooling feature it a game changer!!! HP has some of the best customer support. If you are on the fence about these. They are worth every penny

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome Headset!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, I bought this headset mainly to match my other accessories but I am more than happy with its quality. Didn't think I would ever need ear cooling for gaming up until I tried it out first hand. Never really had paid close attention to that topic and it does provide a pleasant experience to your gaming. The cooling can even get a bit overwhelming if left on for too long but in general, the effect is actually quite subtle. There are 3 settings low medium and high, or off. Apart from the cooling feature, its sound quality is excellent. The actual sound coming from the headset is both clear and crisp and it's 7:1 sound does its job, very helpful for first-person shooters. The physical design of the headset is another plus. Not only does it look incredible, but feels very high quality and durable. The ear cups are super cushioned and fit over the ears quite nicely. I've had issues with most other headsets that my ears would be compressed against the hard inside plastic making long gaming sessions rather uncomfortable. I do not have that problem with this headset. Overall it's an awesome headset, I personally love it. Would recommend to anyone!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Sound quality

    Rated 5 out of 5 stars

    does what it says

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cools your ears, provides 7.1 and sounds pretty freaking decent. the omen control center has been updated so there is a bit more functionality... there could be a bit more but at this point I'm sure they've improved upon future models.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Sound quality

    Rated 5 out of 5 stars

    Very promising!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound good and the feedback is the sound is good. I've only used them one extended time but you can feel the cooling. Only drawback is make sure the cushion is on your ear, not the inner cooling part. The heat from my ear caused some condensation.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Perfect for AZ

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. My ears get real warm when using a headset for long stretches. These eliminate clammy, warm ears. Super comfortable and the sound is great. Compared to my Corsair Void RGBs, these sound noticeably better.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fantastic headset!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great headset to purchase. I have a large head and this fits perfectly, which is rare! The sound quality and mic are just amazing. The headset allows you to activate 7.1 surround sound and it just immerses you into your game or music. The one minor problem I have is the frost cap cooling. These headphones have active cooling to keep your ears cool while you game. I have long 7+ hour sessions but I do notice condensation building up in the headphone. I'm assuming hp thought about that and it doesn't harm the headset itself but I still get quite anxious about it. Overall an amazing headset and I would highly recommend picking one up!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Sound quality

    Rated 5 out of 5 stars

    Nice head set

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality headset at a very good price. The cooling works surprisingly well. Not to heavy and sound quality is good. Would recommend, especially at this price range.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Good comfort

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent sound but the comfort and ear cooling is where its at.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent had a problem with these yet. Have a good vibrant sound only drawback I see is they do get heavy.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Awesome head phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit great over the ears. The sound is clear and the red around the earpiece lights up when on. I would recommend this product

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome sound quality and cools your ears.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for 75% off and I have to say, it was worth every penny. Comfortable, Great Sound Quality, and cools your ears.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Sound quality

    Rated 5 out of 5 stars

    AMAZING HEADSET!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy one of the best headsets I have played with and the cooling tech with out a doubt a game changer!!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Comfort, Cooling
    Cons mentioned:
    Weight
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A Good Omen

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I have been harsh on other Omen products I have reviewed, these headphones actually shocked me. No there was not a short in them, shocked in a good way. I have looked for a long time for a set of USB headphones that I liked...I finally found a winner. First off these are the most comfortable gaming headsets I have ever used. The ear cups are soft and comfortable even with glasses on. I have a rather large melon, so fitting it comfortably is quite a good sign. At first I thought these were going to be too heavy for long wear, but even though they feel heavy and solid in hand they are well balanced on head. You almost forget they are on. The cord is plenty long enough if you have your PC on the floor or off to the side. It is about 78 inches long, no real need for an extension unless you are well across the room from your PC. Sound was surprisingly good. A nice full bass and really clear voice when in voice chat. The mic was surprisingly good and clear when on the other side of the call. (Had my son talk to me while I was on the other side of the call) Now for unadvertised features. I used a USB to USB-C adapter and plugged the headphones into my cell phone. It worked perfectly including the cooling. Oh my, the cooling feature. I thought this was going to be marketing fluff. Niche at best. But the FrostCap tech is amazing. The inner part of the cup is actually cool to the touch. The temp can be adjusted from inside the app that controls the RGB colors also. The app is clear, concise and straightforward. Very well designed. My only concern, I could see someone getting a minor case of frostbite if their ear s touching that cool inner area of the ear cup for an extended period. Yes it feels that cool. Now for my only gripe. I like to have my mic on the right side of my headphones. This mic is on the left. It can be forgiven, but so close to perfect for me. .

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Just what I needed for gaming. Comfortable and great quality.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product Love the sound and very comfortable on my ears

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very comfortable and sounds great. I primarily use them for my learning sessions

    I would recommend this to a friend
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