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Customer reviews

Rating 4.2 out of 5 stars with 76 reviews

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86%
would recommend
to a friend

Customers are saying

Customers consistently note the enjoyment of the touchscreen and the ease of setup and use. Many appreciate the improved performance compared to older systems. However, some users expressed dissatisfaction with the operating system. The display quality also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 76 reviews
  • Pros mentioned:
    Speed, Touch screen

    Rated 4 out of 5 stars

    HP all in one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned several all-in-one computers and like not having a tower and cords to deal with. This HP model has a very crisp screen and the processor speed to run my email, photo and video applications and programs. I've been pleased with the performance. Be sure to use a power strip, I lost my last all in one due to a power surge.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    A good basic laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good basic laptop. I am not crazy about Windows 8. A bigger & longer learning curve than previous Microsoft operating systems, but that isn't really Best Buy or HP's fault. This laptop seems to fit my needs (email, internet, Netflix and word processing) for now.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Pretty cool for Grandma

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this for my wife's grandmother. She uses it about once a week, but it's great for her. The new Windows 8 has come a long way since the the first platform. This unit is perfect for Grandma, as it has a simple start up, touch screen, and we were able to set up easy bookmarks for her to get into her email. The performance is a little on the slow side, and it's got a bunch of preloaded apps that she will never use. My only complaint about the purchase from in-store, the floor model had a wireless mouse and keyboard, which led us to believe that was what was in the box. When we got it home, both were wired units. There weren't very many sales people around at the time, but it was a pretty quick transaction.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Touch screen

    Rated 4 out of 5 stars

    Beautiful graphics but hard to get used to.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I had my old computer for 10 years this is hard to get used to but I am sure I will figure it out. I like the option of touch screen and it runs so much faster than the old one did.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen

    Rated 4 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value. Easy to set up. Touchscreen is nice...

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good basic pic for Internet use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this computer for my wife's parents to replace a much older machine. They really didn't care for the touch capability but it does run pretty well for basic Internet use. The biggest drawback is the quirkiness of windows 8.1 for example the weather app would not work and said it needs to update but then the update was not available. Overall a good price for a basic pic.

    I would recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 4 out of 5 stars

    windows 8

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer works well for the price. The issue i continue to have is the operating system. It seems to disconnect and connect to the internet quite frequently. I seem to have the same issue on any computer with windows 8.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen

    Rated 5 out of 5 stars

    Using only as a cash register and it is perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Was quite surprised and pleased that it is wireless. Have enjoyed the touch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great PC for home use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HDMI input, great color and brightness (overall great screen), great viewing angle.Streaming video such as Netflix, game system, home personal fitness system, home automation, video conferencing, and more

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Does what is supposed to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A decent computer, not a bad price. It does what I need it to do. Games work well. The display is nice.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    it's was in my price range I'm very happy with it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it's been great, their have been a few bumps the road. but that's because this only the second computer I've bought, the last was a Gateway, it plays youtube good, I've sent out resumes,it filter's out bad e-mails real nice and other content I don't want to view I'm real satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good all-in-one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have 2 of these used for business now. 1 is in a warehouse setting running autocad and it works great. The other is an office setting and is used for pictures and photoshop mainly. They both work great the only thing I had to do with both was upgrade the memory. With Windows 8 and heavy multitasking programs such as photoshop and autocad it just didnt have the power to handle it. Once I upgraded the memory (Both now have 16gb) it's a workhorse! For most users however, the standard memory will be more than enough for email and web surfing but for any gaming or photo handling you'll need an upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Love my new computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an HP all-in-one with a touch screen. I love it so far. I'm still getting used to 8.1, but I'm sure it will come.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Family loves it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our first touch screen and we love it! Very user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy for me and my grandkids with the touch screen

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was intimidated with the new windows at first, but I am not having any problems. There are good instructions to view and learn about it. It has a good size screen. The touch screen is great, especially since most people are used to the touch screen devices now days..

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    works great for our needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this laptop from my wife to use around the house instead of being in my office away from everybody. It did not come with a cd drive but I actually had a external drive which is not that big of a deal to me. Took it out of the box and had it running in five or so minutes. Had it for about a month now with no problems. If you need a laptop to just get on the net and mess around like facebook, espn, email, etc. then this is a good one to have.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very nice computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works fantastic and i like all the modern things about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My son and I like it much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He loves playing any games, it is fast and awesome

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Love my computer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is so fast, and the touch screen is awesome! I would highly recommend this to all my friends and family!

    I would recommend this to a friend
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