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Customer Ratings & Reviews

Customer reviews

Rating 3.2 out of 5 stars with 17 reviews

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53%
would recommend
to a friend

Customers are saying

Customers commend the ease of setup and installation. However, a significant number of customers express dissatisfaction with the print quality, citing issues such as high ink consumption and unreliable wireless printing. Problems with text printing and frequent blank pages were also reported. The cost of ink cartridges was another common complaint.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-17 of 17 reviews
  • Rated 4 out of 5 stars

    Nice printer....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it has good quality, really easy setup, works great on my network.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Deal of the day steal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for less than it would have cost me just to buy ink refills for my 8 month old Lexmark. It has more features than my other printer and looks sleeker. How do they do these deals?? Who is John Galt?

    I would recommend this to a friend
  • Cons mentioned:
    Print quality

    Rated 3 out of 5 stars

    Great printer, but bad wireless with Mac OS X

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer works great plugged in with usb. Prints and scans wirelessly with my PC Laptop running Windows 7. Even prints great via wireless iPhone or iPad. My biggest setback was trying to scan via Mac OS X (both Snow Leopard and Lion) Could never get it to work. Printing wirelessly seems to work randomly as well. I ended up connecting it to my iMac through USB in order to get the scanning and printing to work everytime. Defeats the wireless capability. It is a great printer, it's just that I could not get it to work with my iMac. All other devices worked fine, ipad, iphone, windows 7 laptop.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Print quality

    Rated 3 out of 5 stars

    Good printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised how big the printer was in this day & age. Also has multiple color cartridges instead of just two like our other printers. Mine did NOT come with a USB cable & I bought it for a relative who did not know his Internet password. That was a pain.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Print quality

    Rated 1 out of 5 stars

    Would not recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To say that this printer has high ink consumption is an understatement. I don't know where it all goes. I don't print a lot and because of the high consumption, I try not to, but the ink cartridges run out extremely fast - absurdly fast. I work from home, and furnish my own supplies, including printer and ink, so I lose money every time I have to replace cartridges. Also, my printer shuts itself down at random times, and goes into sleep mode, at which time the touch screen doesn't even work. To get it back up and running, I have to unplug the power cord and plug it back in. I have tried to find an answer to this through HP's web site, to no avail. I will definitely not buy an HP printer next time.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Print quality

    Rated 1 out of 5 stars

    After a year &4months it just stopped working

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEWARE OF HP PRINTERS. AFTER ONLY 1 YEAR AND 4 MONTHS MY HP PHOTOSMART plus B209A PRINTER JUST STOPPED WORKING, WORKED LAST NIGHT TO PRINT TAX FORM. NEXT DAY IT WOULD NOT PRINT FROM COMPUTER OR FROM THE GLASS. THE ERROR MESSAGE SAY LOW INK, EVEN AFTER I PUT IN ALL NEW INK. CALLED HP SERVICES, AND THAT WHEN I GOT ANGRY, THEY TREATED ME AS IF THEY WERE WAITING FOR ME TO CALL, AS IF THEY KNEW ITS BEEN A YEAR AND THE WARRANTY IS GONE, THATS ALSO THE ONLY THING THEY WERE CONCERNED ABOUT MY PAYING MORE MONEY. I FEEL AS IF I COULD HEAR THEM LAUGHING AT ME FOR BUYING ONE OF THEIR PRINTERS. SO DO YOURSELF A FAVOR BUY FROM ANOTHER COMPANY.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Print quality

    Rated 1 out of 5 stars

    Awful!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably one of the worst pieces of office equipment I have ever purchased. Aside from the fact that I still to this day can't get the wireless printing feature to actually work, it eats up ink cartridges like crazy. And then if you put in a brand new black ink cartridge but the colored ones are a bit low, it won't even print simple black text properly making you buy the color ink as well. So you end up with twice the expense. Well played HP. I will never buy another HP product again.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Print quality

    Rated 1 out of 5 stars

    Horrible piece of junk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So maybe I just got a lemon but this is what it does: prints blank sheets about 40% of the time, prints copies with the colors all messed up 50% of the time, and maybe if you won the lottery on the same day your trying to print something, it will print correctly 10% of the time. I would really like to say this is a great product but id also like to say im dating a super model.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great deal of the day

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy handled well HP "returning" this when they damaged it in shipping. After a little investigation on the Deal of the Day price, they matched the original Deal price even though it was several days later. The printer install was very easy and it has been working well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For the price it works great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second one, first one malfunctioned under warranty, HP took care of it. No problem great pictures, The Eprint feature works great.

    I would recommend this to a friend
  • Cons mentioned:
    Print quality

    Rated 1 out of 5 stars

    PIECE OF JUNK!!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PIECE OF JUNK! IT CAN SIT THERE AND RUN OUT OF INK!!! AND THE INK IT NEEDS ARE EXPENSIVE! WIRELESS ALSO IS A JOKE!!!!!! PLEASE SAVE YOUR MONEY!!! DO NOT BUY!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Software is horrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was wonderful until about 3 months after usage. A "Low on Ink" alert appeared on the monitor every 30-45 seconds until the entire display was filled (on both my 2008 Macbook Pro and 2009 iMac.) Technical Support blamed my computer, but I blame HP for not providing a simple option to turn off alerts.......And one more thing.....my ink isn't anywhere near low.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a great deal, prints good and fast. Easy to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this printer online for a great price and upgraded from a plain printer and I am so glad I did. I love this printer! It does everything I ask of it and more. It is only for personal use, but I can print documents and photos from my phone, etc. I LOVE IT!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is working ok, easy set up, I have no complaints with this printer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Printer for Home use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Printer for Home use. I like the application for air photo printing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use, relatively small footprint

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love being able to scan things easily and having no wires connected to my laptop!

    I would recommend this to a friend
  • Customer reviews from hp.com

    User rating, 3.4 out of 5 stars with 76 reviews on hp.com.

    See all hp.com reviews
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