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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 85 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

71%would recommend to a friend

Customers are saying

Customers often highlight the ease of use and wireless functionality as significant advantages. However, many users reported issues with print quality, including inconsistent printing and ink cartridge problems. Some also experienced difficulties with the color cartridge slot. The printer's affordability was also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 85 reviews
  • Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend a refurbished product, price good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works extremely well. Isnt too loud and the ink is affordable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great every time. Easy to operate. Great but at Best But!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality and value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Qualitynfornthe price. Absolutely love it! Its perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what I needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value for the price. Just what I needed for home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Ready out of the box. In new condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily put together and is very easy to set up and use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Workhorse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works extremely well as identified by the advertisement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome printer for the price!! A++++++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I and very pleased. Product works great for me!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bought refurbished

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having trouble starting it once it goes into "sleep mode" tried hard reset still having the problem. Having trouble getting a hold of customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice printer. Great price.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with excellent color. Great for the price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst buy ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it got delivered I first notice, it wasnt in its original box. Then when i opened it it was packed up, usually how printers are with the foam protectors that go on each side. I keep on trying to print from my phone and tablet but it doesnt connect. I have printed plenty of reports and they all they the internet is connected but for some reason it's not connecting to my devices. I'm very disapointed.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Print quality

    Rated 1 out of 5 stars

    Not Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working properly with in a month. Its printing half of the lines

    No, I would not recommend this to a friend
  • Cons mentioned:
    Color cartridge slot

    Rated 1 out of 5 stars

    Printer is not working properly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color cartridge slot is not working. It only prints in black.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Will not stay online

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe it is my fault for purchasing a refurbished printer but if I'm going to receive a printer with no cord to attach to my computer then I kind of expect the wireless printing to work at least 50% of the time instead of like 10 percent of the time. It should not take one hour of back and forth to print one page.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cannot get it to pribt

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have reinstalled drivers so many time...it is basically a paperweight

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Arrived broken

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived broken, bought online as a guest and there is no way to return it, help phone line was not answered, online chat just referred me back to the FAQ page. Not worth the time to try and return at a store... That said this is the first bad experience I have had with Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work for ne

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No real directions were included. Had to google them. Could not get it to print. Tried calling Best Buy for help or return, bye due to covid19 it wasn’t possible. So basically a waste of $50 for me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the wrong plug and directions for HP5540E not HP 5540. Please send me the right plug and right directions. I can be reached at +12013627948. Thank you Matea Miocic

    No, I would not recommend this to a friend
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