Customers often highlight the ease of use and wireless functionality as significant advantages. However, many users reported issues with print quality, including inconsistent printing and ink cartridge problems. Some also experienced difficulties with the color cartridge slot. The printer's affordability was also frequently praised.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-85 of 85 reviews
Rated 1 out of 5 stars
Did not print fully
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I returned that product as it did not print fully. Your Germantown, Wisc store was great as the next day all the $ was returned , I’m very happy with them
I would recommend this to a friend
Rated 1 out of 5 stars
Can with no wall cord can't use it
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I don't have one can't use the printer no cord so I think that is poor customer service
No, I would not recommend this to a friend
Rated 1 out of 5 stars
disappointment!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Doesnt work with wi fi ot internet connection. I have to use a usb cable.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
No cords came with it
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Just because it’s refurbished, does that mean no cords????
No, I would not recommend this to a friend
Cons mentioned:
Color cartridge slot
Rated 1 out of 5 stars
Incorrect cartridges shipped
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The printer looks fine, no scratches and almost like new. The issue is with the cartridges. These are HP 63 (The one which came with the printer) but the printer supports HP 62. I realized this later when it is giving errors of replacing the cartridges and not proceeding further in the installation process. Poor service by BestBuy and HP
No, I would not recommend this to a friend
Brand response from HP Team
Posted .
Hi,
I'm sorry to hear that you had that problem.
If you haven't already, you should contact Best Buy to get the correct cartridges.
If there is anything that we can help you with, you can always contact us: hp.com/contactHP