Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 85 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

71%would recommend to a friend

Customers are saying

Customers often highlight the ease of use and wireless functionality as significant advantages. However, many users reported issues with print quality, including inconsistent printing and ink cartridge problems. Some also experienced difficulties with the color cartridge slot. The printer's affordability was also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-85 of 85 reviews
  • Rated 1 out of 5 stars

    Did not print fully

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned that product as it did not print fully. Your Germantown, Wisc store was great as the next day all the $ was returned , I’m very happy with them

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Can with no wall cord can't use it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't have one can't use the printer no cord so I think that is poor customer service

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    disappointment!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesnt work with wi fi ot internet connection. I have to use a usb cable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No cords came with it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just because it’s refurbished, does that mean no cords????

    No, I would not recommend this to a friend
  • Cons mentioned:
    Color cartridge slot

    Rated 1 out of 5 stars

    Incorrect cartridges shipped

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer looks fine, no scratches and almost like new. The issue is with the cartridges. These are HP 63 (The one which came with the printer) but the printer supports HP 62. I realized this later when it is giving errors of replacing the cartridges and not proceeding further in the installation process. Poor service by BestBuy and HP

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi,

      I'm sorry to hear that you had that problem.

      If you haven't already, you should contact Best Buy to get the correct cartridges.

      If there is anything that we can help you with, you can always contact us: hp.com/contactHP

      Mary
      HP Care
      hp.com/support HP

Sponsored