Customer Ratings & Reviews

Yo...Best Buy really came up in the with thier Open Box deals....HANDS DOWN the BEST deal online for this Gaming Laptop!!!

Very good laptop can run pretty much any game, and the graphics are very good.

One of the best purchase I have ever had. Very well Performance i got while playing GTA and Valorant.

Good laptop runs well only problems are the battery which is to be expected for a gaming laptop.

I really like how this doesn’t heat up to be super hot and even when it starts to heat up. The fans are not very loud.

runs amazing, and great for gaming/ everyday tasks. cooling is great.

I've needed a new computer for the past 8 years and this is one of the nicest computers I've used. Easy setup, quick response time and easy to transfer and upgrade

I got this laptop for my girlfriend and it's doing pretty good so far no troubles and I hate HP but I guess they are doing well these days.

Excellent laptop, works very good with all the job I have to do

Only complaint is the short battery life. Otherwise it works better than expected.

Purchased an open box computer that was stated “excellent” condition. Excellent condition was described as “like new” but missing box. The computer came very dirty and with scratches on the case. I understand it was an open box but was not happy with how it was represented. I called BestBuy to ask for a reduction of the price to a good condition computer only $16 less. They informed me I would need to drive to the location the computer was mailed from over an hour away to get any discount. I like the computer enough to keep it and the drive is far enough to not be worth but I’m still a bit disappointed. Thank you

One of the best options!!! Thank you for your help Bestbuy!!! providing the best discounts and the best quality.

Great laptop for starters that are wanting a good gaming computer

When it arrived, I noticed the keys were slightly off-center, and I thought, "Hmm, something looks strange." Then, when I viewed it from another angle, I saw a large bulge in the middle of the keyboard. Turns out, the battery was swollen. I returned it, but it took Best Buy a whole week to process the return and issue my refund. Two main issues: (1) either they didn’t inspect the open-box item, or they did and sold it anyway, and (2) the refund process took way too long. This will be my first and last time buying open-box items from Best Buy.

I’m not happy with the battery of this device. It does not last more than two hours running minimally. Of which advertised as 8hours.

Great laptop, it's specifications are enough to a daily social media needs

So far so good don't use it for alot, just the way it is. Serves all my needs

I can play AAA games with ultra / high resolution.

Great computer for the price. Handles the workload I need it for (online presentations)

Gaming computer but the only thing it cant do is gaming. I tried playing less demanding games like genshin impact and it lagged so bad. Tried heavier aaa games and it lagged even worse. My potato phone run games better than this "gaming" computer