Customer Ratings & Reviews
- Model:
- 51097230
- SKU:
- 4796300
to a friend
Customers are saying
Customers value the Google Nexus 6P for its excellent camera, long battery life, fast performance, and competitive price. Some customers find the size of the phone to be a bit too big, and there have been some complaints about Bluetooth connectivity and storage limitations.
This summary was generated by AI based on customer reviews.
Bottom speaker not as loud as top.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The phone itself is amazing. The pure google OS is fast and reliable. The only issue that I have is that the bottom speaker is much quieter then the top. Huawei customer support stated that the bottom speaker is not as loud as the top by design. So if you were looking forward to the stereo sound you may find it annoying having one speaker louder than the other. We can hope that can fix the issue with an update in the future.
No, I would not recommend this to a friendBrand response from Huawei Customer Care
Posted .Hello BBologist, yes you are correct, the bottom speaker was made to not be as loud as the top speaker by design. We will forward you feedback on to our team. They will surely appreciate it as we are always looking for new ways to improve upon our existing products.
Quality Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've experienced very bad quality issues with this phone. Google: "muffled voice 6p" to see the 600+ people who experienced the same microphone issue I did. Had to send it in to Huawei to fix. Now there's a "recent screens" bug. Not what I expected from Google's "top of the line" phone.
No, I would not recommend this to a friendBrand response from Huawei Customer Care
Posted .We're really sorry to hear that you are having issues with the microphone and screen. We recommend you do a master reset on the device to see if it resolves the issues. Before performing a master reset, you will need to back up all of your data (as a master reset will delete all data on your device back to factory settings). Once your data is backed up, press and hold the power button and volume down button for 30 seconds until the phone vibrates. Once the device powers back on, follow the reboot instructions as they appear on the screen. If these issues continue, please follow up with our support team at: 1-888-548-2934 for more assistance. (NS)
LCD display broke
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good morning. In my last review you told me to look for a 3rd person to fix my mobile here in Brasil, but in september I am going to travel to New York, it is possible fix in that city or change for a new one? I would like to inform you, when I called for the costumer service they told me that I was the 6st person with the same problem in the display, broke alone. Best regards.
No, I would not recommend this to a friendBrand response from Huawei Customer Care
Posted .Hello Savyomaia, for international related questions, please contact consumer.huawei.com/en. If you wanted to go through Huawei U.S.A. when you travel to New York, we first recommend to check our warranty process at (ED): http://www.gethuawei.com/warranty
Disappointing product quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the phone (Nexus 6P) three weeks ago to try nexus for the first time. Battery drains without doing anything (nothing had been done to the system, it was running marshmallow as installed!) Finally, the touch screen just stopped working today. After weeks of frustration and countless restarts, this phone is as good as dead to me now.
No, I would not recommend this to a friendBrand response from Huawei Customer Care
Posted .So sorry to hear that, LastTimeNexusUser, and apologies for the frustrating situation! We would like to speak with you directly about your experience and help to create a resolution that leads to you being satisfied with your purchase. Please contact our support team at 1-888-548-2934 so that we may be of assistance. We look forward to speaking with you.
Scream display broken alone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a mobile Nexus 6p last february in Best Buy store in Orlando. Last month it was in my pocket and the scream display broken alone. I tried without success a solution with Huawei Brasil, but the costumer service in Brasil is very, very, very bad. Do you have any solution for this problem? Best regards
No, I would not recommend this to a friendBrand response from Huawei Customer Care
Posted .I'm afraid with you being located in Brasil, we would be unable to assist you. Your best option is try and find a local 3rd party repair shop in your city to see if they may be able to repair your display for you. (DM)
Horrible!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went black after about a month and a half after purchase! Still remains dead! I didn't expect to have issues this soon after my purchase! Truly disappointed!
No, I would not recommend this to a friendBrand response from Huawei Customer Care
Posted .Hello Myang, apologies for the frustrating situation. Please contact our support team at 1-888-548-2934 so we can go over our policy and procedures with you and help create a resolution. (AI)
Phone went dead and is not charging up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Nexus 6P is dead and is not charging back once it is dead
No, I would not recommend this to a friend