Customer Ratings & Reviews
- Model:
- KIW-L24
- |
- SKU:
- 5217800
Customer reviews
Rating 4.4 out of 5 stars with 326 reviews
(326 customer reviews)to a friend
Customers are saying
Customers frequently mention the Honor 5X's reasonable price, great camera, and long battery life as positive aspects. They appreciate the convenience of dual SIM cards, its user-friendly interface, and the fact that it is unlocked for global use. However, some users have concerns about occasional lags, overheating issues, its large size, outdated software, and overall performance.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great for monet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You get a lot of phone for money screen looks great
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Terrific! We believe the 5X provides one of the best values around for a smart phone. It's great to hear that our customers are loving the value it brings. Thank for the excellent review, John27041. (DM)
Rated 5 out of 5 stars
Very good phone for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Inexpensive and works well. You can't beat the price.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .We think so as well! When it comes to the 5X, we think it is the best phone on the market for it's price. The Dual SimCards, 13MP camera and full HD and make it fantastic phone, when you get it under $200, it can't be beat. Thank you for the great feedback, Zapgal. (DM)
Rated 5 out of 5 stars
Great phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great phone. The phone works as expected
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .The Honor 5x is moving smoothly with the Android OS, v5.1.1 (Lollipop), upgradable to v6.0.1 (Marshmallow). We are glad to hear that you are experiencing the OS.(JJ)
Rated 5 out of 5 stars
Great smart phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product with larger memory compared to others.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Thank you for your review! We are ebullient to learn that you are satisfied with your device's memory! (SP)
Rated 5 out of 5 stars
Good phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice build quality, good phone for less than $200.
This review is from Huawei - Honor 5X 4G with 16GB Memory Cell Phone (Unlocked) - Silver
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Yes! The Honor 5X absolutely has a nice build quality and it is a great value as it contains a 3000 mAh battery and an octa-core processor. Thanks for your review and business! (SP)
Rated 5 out of 5 stars
Excellent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received as descried and perfect customer service.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Thanks you for the terrific feedback! We're pleased to hear that you are enjoying your 5X. One feature we think you will enjoy very early on is the Camera. With a 13MP sensor, LED flash and HD display, you'll be capturing great images in no time. (DM)
Rated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far no problem,very good quality for the price.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .We're happy to hear that the Honor 5X is working properly. Integrated SmartPower 3.0 technology with eight-point power saving plan to reduce power consumption by 30 percent. We appreciate the 5 star review! (NS)
Rated 3 out of 5 stars
Great camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone has a great camera but weak sound volume . It is hard to return to start due to the control button on the side as compared to the iphone/ samsung that is on the front of phone.
This review is from Huawei - Honor 5X 4G with 16GB Memory Cell Phone (Unlocked) - Silver
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Thank you for providing us with your feedback, joshmar. We will forward this to our product team as we are always looking for ways to improve. (DM)
Rated 5 out of 5 stars
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for a gift and they absolutely loved it
This review is from Huawei - Honor 5X 4G with 16GB Memory Cell Phone (Unlocked) - Silver
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Thank you for the positive review! Here at Honor, we love to get feedback about our products. We're thrilled to know your gift was received well. Never run out of battery life with up to 1.46 days of moderate usage before a charge is needed. Thanks again for shopping with us! (NS)
Rated 5 out of 5 stars
Great smartphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this phone it works great!!!!!!!!!!!!!!!!!!
This review is from Huawei - Honor 5X 4G with 16GB Memory Cell Phone (Unlocked) - Silver
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Thank you for the fantastic feedback, ambee1978. We believe for the price that the 5X is one of the best deals around. We are pleased to hear that our customers feel the same way. (DM)
Rated 3 out of 5 stars
Good camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like anything else you have to read the instructions. The battery life doesn't seem to last as long as a better quality, more expensive phone. Seems like a better first time phone.
No, I would not recommend this to a friendBrand response from Huawei Customer Care
Posted .We appreciate your feedback on the Honor 5X. In order to help preserve the battery we suggest that you try the following:
Use your phone's battery from time to time. If it is not used for more than half a year, its capacity will be significantly reduced.
Use the charger that comes with your phone to charge the battery.
Charge the battery from time to time, which can increase its lifespan. Don't wait until the battery level becomes low.
Don't use your phone when charging.
When the battery is fully charged, disconnect it from the charger. Otherwise, the battery and charger may be damaged.
Don't place the battery in environments with low temperature, high temperature, or significant temperature changes, because the battery lifespan may be shortened.
This should allow the battery to last as long as all of the competing smartphone batteries. We thank you for shopping Huawei and we look forward to your continued business. (SP)
Rated 2 out of 5 stars
For the price it is okay I guess
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty much you get what you pay for. I am sure that this was an okay phone when it first came out or something. But now, it is pretty horrible. I am using the phone as an interim phone and even now, knowing i am going to get a good phone I want to replace this phone. But if you are going to use it for less than a month I guess it is fine..
No, I would not recommend this to a friendBrand response from Huawei Customer Care
Posted .We're sorry to hear that you've had such a bad experience with your Honor 5X. Our goal is to ensure that all of our users have the best experience with their device. We appreciate your feedback and in the effort to better assist current, and future customers, we will forward your sentiments to our support staff. If you would like to troubleshoot any issues you are encountering, or if you would like assistance in resetting your device to factory settings, feel free to contact us at 1-844-524-6667. [sv]
- Pros mentioned:Camera, PriceCons mentioned:Laggy
Rated 4 out of 5 stars
it has its ups and downs.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a power user of devices and maybe a lot of the issues I have won't be an issue for you. Let's go ahead and get the cons out of the way. Cons: Laggy during CPU intensive programs: Try playing a game or rendering a video and switching to another app. There's almost a 4-5 second delay as the phone attempts to catch up. Average battery life: if you had given me fast charging for this phone I wouldn't have complained. But this is a bad idea to have battery life almost as good as everybody else but not give me fast charging like everyone else does. No NFC: I understand it's a budget phone, but NFC chips are extremely cheap and I would've been happy paying a little more for a 5x with NFC. Back of case is a smudge magnet: every time I handle my phone the back of it looks like it's been setting on top of a bucket of fried chicken. Ew. Camera struggles in low light: if you're indoors go ahead and turn on the flash unless you really want a grainy and blurry photo. Outside the camera is great. Pros: Price point is good for an eight core phone. EMUI: a lot of people complained that the interface on this phone is annoying and it is until you figure it out. It doesn't have an app tray like Android, but rather you slide from screen to screen in order to find your app like on an iPhone. Simply because EMUI (the phones launcher) was designed in China to make an Android phone look very similar to an iPhone. EMUI also packs a lot of surprises. You know those apps that force a notification on your status bar and you can't figure out how to turn it off? No worries. EMUI will give you a warning but it will let you close it. Facebook taking up too much battery while it's closed? EMUI will tell you it is and offer to close it every time you turn the screen off. Wonder where your storage space is going to? EMUI will tell you and offer to clean up the junk files for you. Plus imho it's refreshing to see something other than Samsung's TouchWiz or stock Android. I do have one complaint though. If you purchase this phone, make sure to open up Google Play Store, go to settings, and unchecked the box that says to add a shortcut to the home screen. If you leave this box checked, EMUI will add a shortcut and then Google Play will add a shortcut, leaving two shortcuts for the same app. It's best to leave this turned off. In closing: if you want a cheap phone that looks like an expensive one, maybe this is a good buy for you. If you need a powerful phone or a phone that stands out from everyone else, look elsewhere. In all fairness at $200 though, it is quite hard to find a phone that is either one of those, though. Edit: I attached a photo I took outside to show you what the camera does outside. It is a square photo because that's the only way you can achieve the 13 megapixel photos. Wide photos require you to drop down to 10 megapixels.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Thank you for your detailed review, theregoesmyeye, we love hearing from our customers and we greatly appreciate the time you put into your feedback. Have you updated to Marshmallow yet? The new D003 patch for Marshmallow should help to alleviate some of the lag that you are experiencing. Currently the D003 patch is in the middle of a random staged OTA roll-out so if you have not received it yet, it should be arriving soon. We will relay your thoughts about the NFC and camera to our product development team as we are always on the look out for new ways to improve upon our existing products. We are glad you are enjoying the EMUI. Thank you again for your review, and thank you for shopping Honor. We appreciate you!
Rated 3 out of 5 stars
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am pleased with my purchase as the phone is packed with a speedy processor
This review is from Huawei - Honor 5X 4G with 16GB Memory Cell Phone (Unlocked) - Gold
I would recommend this to a friendRated 3 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it but is not the same other phone I expect
No, I would not recommend this to a friendRated 2 out of 5 stars
Cheap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 of them when they were on sale. I tried to love these phones but the software seemed to have problems doing simple things. The camera was awful too. I don't get all the great reviews and praise. The phones were not of high quality.
No, I would not recommend this to a friendBrand response from Huawei Customer Care
Posted .Hi, we always recommend you upgrade to the latest Android software for the device to get the best possible experience. At under $200, this is our most popular Android Smartphone. If your phone comes with a Phone Manager, you can access the Phone Manager, touch Phone accelerator and close all background apps at the touch of a button. If the problem persists, contact Huawei technical support at +1-844-524-6667 or take your phone to an authorized Huawei service center. (NS)
- Pros mentioned:Camera, Dual sim, PriceCons mentioned:Laggy
Rated 3 out of 5 stars
Like the dual sim and the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My main reasons for picking this phone were good reviews, dual sim capability and price. I had been carrying two phones: one personal and one business. I needed to replace my personal phone and was pleasantly surprised to find a dual sim phone at this price point and with such good review. I have had the phone for about two weeks now. I do not have much of a problem with the proprietary UI that many have mentioned. It doesn't take long to get used to it and I didn't have app drawers on my old phone, so you can't miss what you never had. I have experienced the "laggyness" that others have mentioned. Commands are frequently not executed instantly. Usually, it is a delay of a second or so, but, sometimes, you are just ready to tap again, when the command is executed. The biggest issue I have is when using the Chrome browser. It will start slowing down until it is unusable. Closing Chrome and re-opening or restarting the device will fix it for a little while, but doesn't take long to slow down again. I will need to do more research on possible solutions to this problem. The other features like camera, sound quality, connectivity, etc. all seem pretty good. Screen size and quality is also very good. I would recommend this to a person that was on a budget and wanted a dual sim phone, but, only if you can tolerate some lagginess.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .I's good to here that you are over all pleased with your purchase and would recommend it. if you continue to have issues with your device freezing up and lagging, please give our Huawei support line a call at 1-888-548-2934 so that we can further assist. (CB)
- Pros mentioned:Battery life, Camera, Price
Rated 4 out of 5 stars
Decent pricing, decent phone!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well what can I say? With this low of a price, you'll get what you paid for. But to be honest, this phone is awesome. I bought this phone for my mom who upgraded from a flip phone to the Honor 5x. When we got to Bestbuy, they didn't have the color my mom want so she bought the black one. Which she is happy with. Let's see whats the pro? The size of the phone, woah compare to my Blackbarry Priv, almost the same! The battery is not bad, in the beginning, my mom charged her phone every three-four days. But once she discovery games, she have to charge it every two days. Which you can't complain because some phones out there, you probably would need to charge it one or two times throughout the day. The camera, 13MP? Woah I was surprise the quality of it. She starting to record and take pictures of almost everything she sees now and send them to my sisters and I. But it's fairly a simple phone with texting and phone calls. I really enjoy the finger print feature because it's easy to use. So far, there's nothing I could complain about with this phone. I wish they had the white one when we were shopping for the phone because that's what my mom wanted. And there were limited cases to select, even online, its hard to find one. If you're looking for a cheap and decent android phone. This phone is the phone to get! Just $200 and it can compare to some of the phones out there, you can't beat the price! I would highly recommend this to people that's low on budget.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Hi There, we're glad to hear you mom is happy with her new Gray Honor 5X smartphone! For under $200, this is one of our most popular smartphones. Enjoy high-performance, low-power through SnapdragonTM big.LITTLE octa-core processor manufactured using 28 nm technology, it has the ability to run 3D games seamlessly with PC-grade GPU. The all new fingerprint sensor takes photos with its fingerprint sensor, including both ordinary photos and selfies. Take advantage of the time-lapse and slow-motion capabilities (4 times slower than real life) for a more creative look and perspective. Thank you for the feedback! (NS)
Rated 1 out of 5 stars
not good at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.photos keep dissapearing and apps going away evry day , too slow on the search and takes a few seconds to register the voice command. also incomig calls cant hear you first 2 seconds, probably the worst phone i have owned...... i have had 10 different phones all lower priced ones...
No, I would not recommend this to a friendBrand response from Huawei Customer Care
Posted .Hello goga, we're sorry to hear about the issues you've been having with your 5X. To ensure that your 5X is working at it's best we recommend checking out the Phone Manager app. This is an app we've included in your 5X to help ensure that your phone is working at full optimization. You will be able to regulate your power consumption as well as clear out unnecessary files and data that may be slowing down your performance. As well your 5X does come with a one year manufacturers warranty. If you continue to have issues please give our customer support a call and we'd be happy to assist you. We can be reached at 844-524-6667. (DM)
- Pros mentioned:Camera, Price
Rated 5 out of 5 stars
Excellent Budget Phone with some Premium Touches
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is absolutely fantastic for $199.99. The 1080p screen is bright and crisp. The aluminum body feels well made and sturdy, and is, at first look, easily visually comparable to phones like HTC M8 or M9. The cameras are above average for the price, and the fingerprint scanner is SUPERB. It is incredibly fast, and can be "programmed" to execute several useful features, such as taking a picture, pulling down the notification shade, etc. It is, hands-down, my favorite feature of the phone. Sadly - the ONE thing I wish this phone had was NFC. I have been using Android Pay recently, and with this excellent fingerprint scanner, would've loved to use Android Pay with it. No luck. The Emotion UI skin that Honor uses is in some ways, a bit like iOS. I've owned iPhones and don't mind iOS. There is no app drawer. People seem to freak out over that - why, I'm not sure. If you want a more traditional "Android UI," download Google Now Launcher or Nova Launcher. Easily worth the money I paid for it. - and in a few ways, comparable to many higher priced phones. After purchase, this has reinforced my belief that most mainstream users (myself included) would be perfectly happy using this phone, saving themselves a lot of money over current flagships. My two most recent phones were an IPhone 6s and a Galaxy S6 Edge. This phone does about 85-95% of what those phones did -- while only being a third of the cost. $$$$$ savings is worth it.
I would recommend this to a friendBrand response from Huawei Customer Care
Posted .Thank you for the amazing review, HappyinFL2! We love to hear from happy customers.









