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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.4 out of 5 stars with 71 reviews

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92%
would recommend
to a friend

Customers are saying

Customers frequently mention the impressive camera quality, long battery life, and fast performance of the Refurbished Google Nexus 6P. Many users are also pleased with the condition of the refurbished phone, noting that it looks brand new. The phone's large size is occasionally mentioned as a drawback for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 71 reviews
  • Rated 4 out of 5 stars

    gave it as a gift. He loves it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son researched this phone online before I bought it for him for his birthday. He loves it.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks for the great review! We're pleased to hear that your son is loving his new phone. The 6P makes for a perfect gift. He's going to love the great speed and performance that comes from the Snapdragon 810 v2.1 processor. (DM) HuaweiCustomerCare

  • Rated 4 out of 5 stars

    Good Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works great, the only thing I didn't like is the camera. It's fine, but not great.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks you for your feedback, Fernando! We're pleased to hear that you are overall happy with your 6P. Nexus 6P's 12.3MP lens is the best all-around camera ever used in a Nexus. Where it really shines is in conditions with less than ideal lighting. To improve your photos, one thing I would recommend is to check to see if the camera Lens is dirty, if so cleaning will improve your photos. As well, if the photos are red and blurred with flash turned on, your hand might have been too close to the flash. (DM) HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Nexus 6p

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, no complaints! I did have trouble with the refurbished phone, but once I got a new 6p it was great.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks for the feedback, Diongstreth. While we are sorry to hear that you had an issue with your first 6P, we are very pleased to hear that everything is working well with your 2nd 6P. As you continue to enjoy your phone we believe that you will love it even more. (DM) HuaweiCustomerCare

  • Rated 5 out of 5 stars

    All around solid phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    solid phone, decent speed, great screen, nice sound, runs cooler than most other phones in the same class

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      All around great feedback! Thanks for the review, Jason. (DM) HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Great performance!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone so much! The performance is amazing. Definitely going to recommend it to a friend.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for your review! We are happy to hear that you would recommend this phone to others! (SP) HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Great performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The nexus 6p is a great phone, crisp images, great performance of apps, and great asthetic.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We love reading that our customers are fond of the Nexus 6P's aesthetics here at Huawei. The Nexus 6P is a great phone with a 3450 Li-Po battery that gives the device significant elasticity. (SP) HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Excellent phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking to get right android experience then this the phone you should go for

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We think so as well! Thanks for the feedback, Kausik! Wth the 6P, you're getting pure Android. With Nexus devices, you always get the freshest, fastest, most satisfying Android OS available. First in line for software updates and designed from the inside out with an Android-centric point of view, Nexus is the ultimate Android experience. (DM) HuaweiCustomerCare

  • Rated 4 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my friend and it was the best phone within budget

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for your review of the Nexus 6P. We are happy to hear that you consider this smartphone a great value! (SP) HuaweiCustomerCare

  • Rated 4 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone with nice features at good price. Recommend it.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank's for the feedback, Bestbuymember! We are happy to hear that you are loving your Nexus 6P. It's also great hearing that you would recommend the 6P to others. (DM) HuaweiCustomerCare

  • Rated 5 out of 5 stars

    It does what it's sposed to do.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my son. He did all the work of looking it up, but loves it.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the feed back! We're pleased to hear that he is loving his 6P. It is a great device that he is going to love for a long time to come.(DM) HuaweiCustomerCare

  • Rated 4 out of 5 stars

    Good Phone with Nice Specs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has the lowest price on the refurbished 6P's.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the review, Kenny19, and thank you for shopping Huawei! HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been looking for one of these a while, found it! Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone I have used! Your refurbished products are as advertised,

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We're pleased to hear that you are loving your 6P! Thanks for the great feedback, Greg. With the 3,450 mAh battery and the 1440P AMOLED screen, you will be able to enjoy your 6P all day. (DM) HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Best price, Best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is like new. And easy to pickup in Hawaii. Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought cellphone and it was in new looking condition works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using it for a while, like it a lot. Thanks!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bad charger cables

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product less than a month ago. The phone is in good shape, felt like new. However, the cable with which it came stopped working almost a week after I started using the product. The USB-C cable is a true inconvenience, much worse if it stops working almost immediately. I have not sent a request to Best Buy to replace the cable because I do not know how to do it and there are no agents available for chat. I do not wish to call customer service center with impossible waiting times. My advice: add the cost of two additional USBC cables when comparing costs, and buy them.

    No, I would not recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We are sorry to hear that you received bad charging cables from Best Buy when purchasing your Nexus 6P. Unfortunately, you will have to take that up with Best Buy customer service as you bought the device refurbished through Best Buy. (SP) HuaweiCustomerCare

  • Cons mentioned:
    No support

    Rated 2 out of 5 stars

    Nice phone until

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone until it went to a killer bootlop after 10 months. It killed phone No support was given

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy refurbished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone came in busted and in an untaped box. Cracked screen and scratched sides. Whoever "refurbished" this probably got a return of a broken phone and threw it in a box with new cables.

    No, I would not recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer, Be sure that Huawei´s tech support is working faster as possible to fix this issue. Thank you for your patience. Please get in touch with us through our official channels. http://consumer.huawei.com/us/index.htm Hotline Support 888.5HUAWEI / 888.548.2934 E mail [email protected] Facebook/Huaweimobile(us) Twitter/Huaweideviceusa P.T. HuaweiCustomerCare

  • Rated 1 out of 5 stars

    Bombed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone worked with a Tracphone sim card, but would not work with Republic Wireless. They said the phone had been blacklisted due to theft or something like that. I hope I can return it.

    No, I would not recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      So sorry to hear that, dlong! Apologies for the frustrating situation, I can see how that would be terribly upsetting. Please contact Best Buy customer service at 1 (888) 237-8289 as these refurbished devices are fulfilled by them directly. If you experience any difficulties with getting this matter resolved, please contact our support team at 1-888-548-2934 and be sure to have your proof of purchase handy for faster assistance. Again, apologies for this unfortunate situation. HuaweiCustomerCare

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