Memorial Day Sale.Ends 5/27. Limited quantities. No rainchecks.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4 out of 5 stars with 24 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

79%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 24 reviews
  • Pros mentioned:
    New condition, Price
    Cons mentioned:
    No accessories

    Rated 4 out of 5 stars

    great phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished. Looks new. No original box or charger but phone was very functional. Got it for $129 on sale. Gift recepient was very happy.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We are very happy and glad to hear that you are fully satisfied with our device. Here at Huawei we always strive at providing the best quality at the best price and with the best features. I would like to thank you for your feedback and I hope you have a wonderfull day. HuaweiCustomerCare

  • Rated 4 out of 5 stars

    Great budget-friendly phone!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked up this phone refurbished, after attempting to use two other unlocked phones for my wireless service. The third time was the charm! This phone is packed with features for a nice price, and has been relatively problem free since I picked it up. My only "con" would be that you'll REALLY want to get a case with some grip. The aluminum body is very stylish, but also very slick! I'm knocking on wood that my luck doesn't run out and I drop the phone before my case comes in.

    I would recommend this to a friend
  • Cons mentioned:
    Outdated, Slow

    Rated 3 out of 5 stars

    Ok for a backup phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is outdated. I updated it to Android 6.0, but still very slow. Lots of lag and downloading a custom launcher makes it even slower. I mostly used it for talk, text, and Facebook.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    decent phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this phone exceeded a lot of my expectations. i like the interface and it gives you a lot of control over it from factory. the camera is great and works pretty good so far. for 130 dollar range it is a pretty good option.

    I would recommend this to a friend
  • Pros mentioned:
    Battery

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the awesome product the sound is amazing by it being Wireless the battery is awesome

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Good morning brocka82 and thank you so much for your valuable feedback, we truly appreciate all the feedback we get and we are very happy to hear that your satisfied with our Honor5x it´s a really great phone with great feature and thats how we make our devices with the best quality because our customers deserve nothing but the best. I would like to thank you for choosing Huawei, and I hope you have a great day. HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Best bang for the buck as of Nov 2016

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You will be pleasantly surprised with what this phone offers at the price point - if you buy refurbished it is sub $150 and for that you pretty much get a no compromise device that breezes through pretty much everything and looks pretty premium

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for taking the time to provide us with this valuable feedback, to us your opinion is very important because your feedback allows to continue imrpoving so that we can provide even better devices and features at the best price. I hope you have a great day. HuaweiCustomerCare

  • Cons mentioned:
    Slow

    Rated 4 out of 5 stars

    Good phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good phone but slightly on the slower side if you have lot of apps installed.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks manak12 for your Comments! Thank you for Choosing Honor! It´s great for us to know you are very pleased!
      (MS) HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought at least three of these. Great specs for the price

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Bizzert,
      Thank you for your loyalty, It is so amazing to receive your feedback and to know that you are enjoying your Honor devices.

      Please share with us your favorite features through our official channels :
      → Official page: https://club-us.hihonor.com/index
      → Email: support.us@hihonor.com
      → Chat: http://www.hihonor.com/us/support/index.html
      → Hotline support 1-844-524-6667

      We invite you to follow us on our social networks:
      Facebook.com/usaHonor
      Twitter.com/Honor_usa

      Best Regards
      NF HuaweiCustomerCare

  • Rated 4 out of 5 stars

    great phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really loved this phone, it comes free of the bloatware carriers and manufacturers preload on them. I loved the freedom this phone allowed within its UI. granted this is an old phone it performs like a champ. I still have it as a second phone because I upgraded to a note8

    I would recommend this to a friend
  • Pros mentioned:
    Excellent phone

    Rated 5 out of 5 stars

    Excellent phone, working really well.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I saw advertised this phone I had my doubts but at the same time was confident to buy from Best Buy. Excellent phone!

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Good afternoon Mcleod thank you for taking the time to provide us with your feedback. Your opinion is very important to us here at Huawei and with your opinion we are able to continue providing the best devices and the best features in the market.I would like to thank you for choosing us and I hope you have a wonderfull day. HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Awesome phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone with best price in the market. I would recommend this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 1 out of 5 stars

    Internal Speaker Volume Too Low

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was Refurbished, Can't say if this device was defective or all of these models have too low volume of internal speaker. So I just returned it. If you are using it with Bluetooth or Speaker phones, Its solid device and good bang for buck.

    No, I would not recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Ahmad, thank you for taking the time to write us a review. We're sorry to hear that the 5X did not fit your needs. We will take note of this review as we are always looking for ways to improve our products. (DM) HuaweiCustomerCare

  • Pros mentioned:
    Excellent phone

    Rated 5 out of 5 stars

    Awesome phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is great for price. Great camera. Phone is fast. Great for gift.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the 5 stars, Sammy. We're pleased to hear that you are loving your 5X. What makes this camera great is the 13MP sensor. And when you pair that with the Full HD display, your images look fantastic. (DM) HuaweiCustomerCare

  • Rated 4 out of 5 stars

    Reliable product and service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These refurbished cell phones are recommended to buy. Reasonable price and a product that have all that you can need.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you so much for your feedback and for choosing Huawei. it´s great to hear that so far our device has fullfill all of your expectations and we will continue providing you with the best devices in the market. we want the best for all of our customers because thanks to you we can become better and better. Once again thank you for your feedback and I hope you have an excellent day. HuaweiCustomerCare

  • Pros mentioned:
    Functions

    Rated 5 out of 5 stars

    Very nice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its better than the Blu phone I was using before this has more function s

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We are happy to hear that so far your satified with our device. I would like to thank you for your feedback and also for choosing Huawei. We will continue providing you with the best features and devices. Once again thank you for your feedback and I hope that you have a great day. HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good Phone, Good Price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fourth Honor 5X bought, quality dual sim phone at a reasonable price.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you so much for remaining a loyal Huawei customer and for your continue preference. We will continue providing you with nothing but the best quality and the best devices in the market. I would like to thank you for your valuable feedback, and I hope you have a wonderfull day. HuaweiCustomerCare

  • Pros mentioned:
    Excellent phone

    Rated 5 out of 5 stars

    Good deal

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone for the price. Nice camera, fast pricessing

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product forma a great price. fast shipping. all I expected

    I would recommend this to a friend
  • Cons mentioned:
    Overall quality

    Rated 1 out of 5 stars

    Don't do it.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't get the back off without special tools. Not a good phone in any other way, either.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a replacement phone since mine was outdated....didn't want to spend a lot since I'm a full time student. This phone is perfect! Works great!

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear customer,

      We are so pleased to hear that you are having a wonderful time with your Honor 5X. We believe that this device is a perfect companion for a student life with its powerful battery and the nice features.

      Please don't hesitate to contact our customer service where we happily will show you how to take advantage of each feature of your Honor 5X. Here are all our official channels where you can contact us:
      → Official page: http://www.hihonor.com/us/index.html
      → Email: support.us@hihonor.com
      → Chat: http://www.hihonor.com/us/support/index.html
      → Hotline support 1-844-524-6667
      Social networks:
      → Facebook/Huaweimobile(us)
      → Twitter/Huaweideviceusa.

      Best regards
      NF HuaweiCustomerCare