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Customer Ratings & Reviews

Your price for this item is $299.00
The comparable value price is $429.00

Customer reviews

Rating 4.3 out of 5 stars with 32 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers appreciate the X Shoulder Contrast Therapy Device for its pain-relieving effects. They find it easy to use and convenient for home use. Many users have experienced significant relief from shoulder pain and inflammation, allowing them to sleep better and engage in daily activities with reduced discomfort.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-32 of 32 reviews
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. very fast contrast between hot and cold

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Finicky

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well until the app glitches. Then sometimes you need to warranty the whole device!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super good for recovery, my son is an athlete and it helps him a lot in his recovery after each game.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth it for arthritis pain

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely does it's job. I'm a bit thick skinned though so I wish it got a bit warmer.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 3 out of 5 stars

    Its okay...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not get cold as much and heat is okay as well.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Shoulder Device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is great. Not as cold as actual ice but the contrast therapy is nice. I have to share with everyone in the house!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Instructions help?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to place on top of shoulder. It does work where you can place it though

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Must have for Pitchers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product! Love the product and have recommended it to many on my son’s baseball team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    hyperice shoulder therapy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product! best invention EVER! most thought-out product in the market!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Too high tech for its own good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks nice, but a cheaper non-electrical option is better. It gets “kinda warm” and “a little cool.” Spend your money on their massager products and get an ice pack and a microwavable heating wrap for a better experience.

    No, I would not recommend this to a friend
    • Brand response from Hyperice
      Posted .

      Sorry this device did not suit your needs! Our Hyperice X does use electric fans and heaters to reach a temperature range of 40° F to +117° F. If you have questions about your device, or feel like it is not functioning correctly, please contact our team at [email protected] and one of our agents would be happy to assist!

  • Rated 1 out of 5 stars

    It broke after 1 month of use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product when I was in the United States, but I live in Brazil. It broke after 1 month of use, the light turns yellow claiming that there is a problem. (I checked it while it was charging). Now I can't exchange the product, because I'm in Brazil.

    No, I would not recommend this to a friend
    • Brand response from Hyperice
      Posted .

      So sorry for the trouble with your device! Please reach out to our team at [email protected], and one of our agents would be happy to help troubleshoot this with you!

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Would not keep a charge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not keep a charge. Waste of money. We ended up returning immediately

    No, I would not recommend this to a friend
    • Brand response from Hyperice
      Posted .

      Sorry about the issue you had with this device! In the future, feel free to reach us at [email protected] as one of our agents would be happy to troubleshoot with you!

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