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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 155 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers enjoy the high performance and aesthetically pleasing RAM of the Trace MR Gaming Desktop. Many appreciate the build quality and find it offers great value for the price, though some experienced issues with the graphics card upon delivery and noted the cooling system could be improved. The packaging was also generally well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 155 reviews
  • Rated 1 out of 5 stars

    Video card has major issues - known problem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad Video card. Worked for two days then starting getting green dots and lines all over the screen. Troubleshooted with nVidia for over a week with drivers and new cables to no avail. Returning this machine tomorrow.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy the extended warranty

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one I purchased had a bad graphics card. Spent hours trying to diagnose. Got geek squad involved and they too couldn’t solve the issue. Returned and the second one is in working order and seems ok. This seems to be a common problem. Buy the extended warranty.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Look somewhere else

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great untill the video card died then it got returned

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great when it did not shut down. BBY attempted to fix it and after an hour of running it would shutdown again. BBY took it back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    New PC doesn’t work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give 0 stars I would I got the pc and it started to boot up and showed a bunch of green dots. Now it does nothing. I’ve had the worst experience with tech support and geek squad.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doa gpu.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Graphics card was doa. Sad I couldn’t even fire it off. Tried many different thing to no avail.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer did not work out of the box. Spent a total of 2 hours on hold with manufacturer only to be told there is nothing they can do

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dead GPU. Do not recommend.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer showed up with a completely dead video card. Totally unusable. Best buy was good with the return however.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    sucks

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thing is a piece of **** only bought it for graphics card poor parts

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dead GPU

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned to store, gigabyte RTX 3070 came DOA. Tho the computer probably would have been fine otherwise.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bugs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer crashed with in a day, pretty upsetting after having to wait so long to get it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I buy power computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return this computer because of a faulty brand new graphics card .

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 4 out of 5 stars

    Just arrived. So far, so good.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just tested this today, and I have to say things are running smoothly at the moment. I think the price was good, considering we are in the middle of a pandemic and such technology tends to be high in demand. Played a couple of games that used to struggle on older computers of mine, and they are running quite nicely. The mouse and keyboard feel really nice to use, and I really like that the keyboard has volume control. Since this is just a first impression, I may change my review in the future, but I am currently digging what I got. However, it seems like the box had it a bit rough, and it seemed a bit damaged, but I'll assume that is more of a UPS thing. Luckily, all of the goods came in good condition.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had for a few years now and still havent had to upgrade anything. Great invest

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pricing is very good and the pc runs great it never glitches or over heats and its very good for gaming

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Performance

    Rated 5 out of 5 stars

    Well worth the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is really well built and good to go out of the box. I can't believe how well it plays games, and how responsive it is. Great price given the state of the industry.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good PC - slight issue.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good product and pretty solid performance. My only gripe is that I received a power cord that is not fit for outlets in the US. Other than that it’s a really solid prebuilt PC.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Must Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome performance , perfect graphics . and Games run smoothly

    I would recommend this to a friend
  • Cons mentioned:
    Gpu

    Rated 4 out of 5 stars

    For a Gen 11 F model processor a bit much

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An CPU with no OC belongs with a older video card.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with great handling of higher required power games. Not a lot of heating issues and runs smoothly. RGB lighting is a nice touch and is completely customizable fit to the purchaser.

    I would recommend this to a friend
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