Customer Ratings & Reviews
Customer reviews
Rating 3 out of 5 stars with 6 reviews
(6 customer reviews)to a friend
Rated 1 out of 5 stars
I would give negative stars if I could
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is 12:15 pm. I have been on the phone since 9am trying to get help with this in home printer connection/troubleshooting thing. Now no one in the GS has any idea what this is that I supposedly paid for, as "we don't have any products at that price point we can't even figure out what you bought.". Then I finally (lost count of the # of people I have been put on hold by) talked with someone in downloads who says that the order is non-refundable. WHAT DOWNLOADS?! GEEZUS. DO NOT use this service via the internet. Its a s*#% show.
No, I would not recommend this to a friendRated 5 out of 5 stars
Printer setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Sqad is very professional and they had me set up very quickly.
I would recommend this to a friendRated 5 out of 5 stars
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I value this purchase and it meets my expectations.
I would recommend this to a friendRated 5 out of 5 stars
Purchased/installed printer was defective/
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pro from the Geek Squad, Christian, was awesome!!!
I would recommend this to a friendRated 1 out of 5 stars
Difficult to Schedule
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This review is for just the ordering process. I'll update after they show up (if they do - I am giving it 50/50 chance). I ordered online, they sent an email with a code and instructions to go to Geek Squad chat. I gave them the code and that I wanted to schedule the service. After 10 minutes of chat, they gave up and said to call Geek Squad. I did that, the person on the phone was unfamiliar with the process but after another 10 minutes, got it scheduled but the price was $107.99 instead of 79.99. She said the technician that comes out will "zero it out". We'll see.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .I apologize for the difficulties you experienced with getting your service set up. We expect this to be a simple process for our clients, and I am sorry that you had this experience. I would expect that your in-home service should go smoothly, but in the event that you ran into any additional issues, please give us a call at 1-800-433-5778.
Rated 1 out of 5 stars
don't use this service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered online an in-home printer set-up. When ordering, I provided the address at which the set-up would occur. They charged my credit card and sent me an email to call to set up the appointment. When I called, I was told they don't provide in-home service in my area. It then took half an hour of being passed from department to department to argue for getting a refund as they tell me the online purchase is nonrefundable. How hard is it to not sell the service if you don't service that area??
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi cindy – Thank you very much for letting us know about this gap in our service. We do offer the service anywhere a customer can get internet because of the remote service option. Having a warning when the service falls outside of where we can physically get an Agent is defiantly a good idea, though. We really appreciate your feedback.