In-Home Printer Setup or Troubleshooting

Sit back and let a Geek Squad Agent set up or troubleshoot your printer.

After completing your order, you will receive a confirmation e-mail that contains a redemption code. You can then schedule your appointment by calling 1-800-GEEK SQUAD (1-800-433-5778). Please print your Geek Squad confirmation e-mail and be ready when the Agent arrives at your chosen location.

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Ratings & Reviews

Overall Customer Rating:
0% of customers would recommend this product to a friend (0 out of 3)


Before we begin

When we arrive at your home, we'll discuss the scope of work to ensure that services purchased meet your needs and expectations. If they don't, we'll recommend solutions.

Printer setup

We’ll unbox and place the printer right where you want it. Then, we’ll perform an initial setup, update all drivers, connect the printer to your home network and configure it to print from multiple devices.

Printer troubleshooting

We’ll check the paper, ink and toner levels and clear any jams. Plus, we’ll update the drivers, reset the printer, and re-perform the initial setup if necessary.

Final steps

We’ll verify that your printer is operating properly, answer any questions you may have, and provide solutions as needed.

This service does not include paper, ink or other consumables, or physical repairs to the printer. Setup, configuration, troubleshooting or repair of your home network, computer or other device are also not included.

Additional charges may be required for land travel beyond installation coverage areas. Service returns cannot be accepted after installation services are completed."

Customer rating

would recommend to a friend

Most recent reviews

See all customer reviews
  • Rating: 1 out of 5 stars

    don't use this service


    I ordered online an in-home printer set-up. When ordering, I provided the address at which the set-up would occur. They charged my credit card and sent me an email to call to set up the appointment. When I called, I was told they don't provide in-home service in my area. It then took half an hour of being passed from department to department to argue for getting a refund as they tell me the online purchase is nonrefundable. How hard is it to not sell the service if you don't service that area??

    No, I would not recommend this to a friend

    • Brand response


      Hi cindy – Thank you very much for letting us know about this gap in our service. We do offer the service anywhere a customer can get internet because of the remote service option. Having a warning when the service falls outside of where we can physically get an Agent is defiantly a good idea, though. We really appreciate your feedback.

  • Rating: 1 out of 5 stars

    Difficult to Schedule


    This review is for just the ordering process. I'll update after they show up (if they do - I am giving it 50/50 chance). I ordered online, they sent an email with a code and instructions to go to Geek Squad chat. I gave them the code and that I wanted to schedule the service. After 10 minutes of chat, they gave up and said to call Geek Squad. I did that, the person on the phone was unfamiliar with the process but after another 10 minutes, got it scheduled but the price was $107.99 instead of 79.99. She said the technician that comes out will "zero it out". We'll see.

    No, I would not recommend this to a friend

    • Brand response


      I apologize for the difficulties you experienced with getting your service set up. We expect this to be a simple process for our clients, and I am sorry that you had this experience. I would expect that your in-home service should go smoothly, but in the event that you ran into any additional issues, please give us a call at 1-800-433-5778.

  • Rating: 1 out of 5 stars

    I would give negative stars if I could

    • Verified PurchaserVerified Purchase

    It is 12:15 pm. I have been on the phone since 9am trying to get help with this in home printer connection/troubleshooting thing. Now no one in the GS has any idea what this is that I supposedly paid for, as "we don't have any products at that price point we can't even figure out what you bought.". Then I finally (lost count of the # of people I have been put on hold by) talked with someone in downloads who says that the order is non-refundable. WHAT DOWNLOADS?! GEEZUS. DO NOT use this service via the internet. Its a s*#% show.

    No, I would not recommend this to a friend

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