Customer Ratings & Reviews
- Model:
- NS-RTM10SS2
- SKU:
- 6449413
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the size, quiet operation, affordability, energy efficiency, and extra storage space of the 10 Cu. Ft. Top-Freezer Refrigerator. They appreciate that it is perfect for small spaces, such as garages, basements, and offices. While some customers have concerns about the freezer not staying cold enough and cooling issues, overall, customers are pleased with the refrigerator's performance and design.
This summary was generated by AI based on customer reviews.
what a mess
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not stay cold even on the coldest setting. Food is rotting so I have to freeze everything. Bottom drawer just flops around. No guides to it. Screws are so tight you cannot reverse the door. I tried everything. What a mess.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the disappointing performance of your Insignia 10 Cu. Ft. Top-Freezer Refrigerator. It's unacceptable that the temperature control is not functioning as expected, causing food to spoil prematurely. We also understand how frustrating it must be to deal with the issues you've described with the door alignment and screws. We're truly sorry that you've had to go to such lengths to maintain your food's freshness. We're committed to making things right and would like to discuss a possible resolution with you. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-10-cu-ft-top-freezer-refrigerator-with-reversible-door-and-energy-star-certification-white/6449409.p?skuId=6449409
Would Not Recommend
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit I purchased has completely quit working after 6 months. Apparently it has a one year warranty, however I cannot get ahold of Best Buy customer service to initiate a repair. Would not recommend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the Top-Freezer Refrigerator. I am sorry to read that the unit has stopped working after a couple of months. Kindly contact us to be able to make the proper arrangements.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Don't waste your money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd refrigerator. Same issue with all three is the freezer does not get cold enough to keep things frozen. Will never buy again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MikeF,
Thank you for sharing your feedback about the Insignia™ 10 Cu. Ft. Top-Freezer Refrigerator. We're sorry to hear that you've experienced consistent issues with the freezer not getting cold enough to keep things frozen. We understand how frustrating this can be, especially after multiple purchases.
Your feedback is important to us, and we will investigate this matter further to improve our products. If you need assistance or have any additional concerns, please feel free to reach out. -Emman | Insignia Products
DO NOT BUY
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought in february. It broke in april- they cancelled my service to repair because of the price i paid for the fridge. I paid someone alot to fix. Its november and the freezer isn't working. Do not waste your money.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BethanyW!
Thank you for taking the time to review our Insignia - 10 Cu. Ft. Top-Freezer Refrigerator with Reversible Door - White, we are very sorry to heard you are experiencing this issue with one of our products, to help you problem please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we are more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Doesn’t get cold
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was delivered fast but it’s not getting very cold after being plugged in for 4 days am seeing about help with this problem. Don’t recommend this refrigerator from my experience but maybe I have a defective one?
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Teresamichele,
Thank you for writing a review about our Insignia™ - 10 Cu. Ft. Top-Freezer Refrigerator with Reversible Door - Stainless steel. We know how annoying is when the unit is not working as expected. We would love to check this situation further with you, I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
Poor quality, poor service.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator broke in less than a Best Buy's trash service is not available for large refrigerators. They require customers to drop off the items instead of providing on-site inspection.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello LimingZ,
I personally would like to apologize for the experience you have been through with our Insignia™ - 10 Cu. Ft. Top-Freezer Refrigerator with Reversible Door. I am sorry to read that your refrigerator broke. For further assistance, please contact us at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Freezer does not freeze stuff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer does not work. It's on the coldest setting and my ice cube tray is water, and my chicken pot pies and eggos are soggy. Gross. I'm reaching out to Best Buy for a replacement so TBD what they say. Super disappointing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 10 Cu. Ft. Top-Freezer Refrigerator with Reversible Door! We know how frustrating is that your unit freezer stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Mediocre
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a beer fridge for garage. Freezer routinely stops and you have to reset. It’s very fragile since it’s not kept in a climate controlled environment
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Tkelly33!
Thank you for taking the time to review our Insignia™ - 10 Cu. Ft. Top-Freezer Refrigerator with Reversible Door - White, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
X3 fail
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Three of these in 4 months. First one stopped working after 3months. Second and third never turned on. In essence was a white box with a light.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback about the Insignia™ 10 Cu. Ft. Top-Freezer Refrigerator. I’m truly sorry to hear about the issues you’ve experienced with multiple units. This is certainly not the experience we want our customers to have.
Your concerns regarding the performance of the refrigerators are important to us, and I understand how frustrating it must be to deal with this situation. I would like to assist you further to resolve this matter. If you could please provide me with some additional details, such as the model number and any troubleshooting steps you have already taken, it would help us determine the best course of action.
We are committed to ensuring our products meet your expectations, and I appreciate your patience as we work to address your concerns. Please feel free to reach out to us directly at our customer support line for any immediate assistance.
Thank you for giving us the opportunity to make this right.
NOPE. Don't do it!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine broke after 2 years and was no longer under warranty. Repairs cost more than the fridge itself. Garbage. Don't waste your money on this junk.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 10 Cu. Ft. Top-Freezer Refrigerator. We value your feedback and understand that longevity and repair costs are important factors for our customers. Your input helps us enhance our products and better meet the needs of our users. We appreciate your insights! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-10-cu-ft-top-freezer-refrigerator-with-reversible-door-and-energy-star-certification-stainless-steel-look/6449413.p?skuId=6449413
10c fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like it. Too small, lot smaller than I thought
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, DuryoA, for your feedback. We’re sorry to hear that the size of the refrigerator didn’t meet your expectations. We appreciate you taking the time to share your experience, and we value your input. If there’s anything we can do to assist, please let us know. Tine | Insignia Support
small apartment rate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.too small for a tiny apartment. Good for a game room
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, user859202, for your feedback. We appreciate you sharing your thoughts on the size of the refrigerator. It’s great to hear that it works well for a game room setup. We value your insights and will keep them in mind as we continue improving our products. Tine | Insignia Support
Angry Unsatisfied Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience switching the door. I was accused of negligence because I called customer service to say the top hinge was not flippable even though the website and instructions says it is.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thanks for your review and sorry for the trouble.
If you want to change the door top hinge, you need to flip the top hinge and adjust the hinge pin, you can refer to manual page 10.
- Pros mentioned:Capacity, Noise level, Size
Dorm or apt sized fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.20 cu ft is a normal home sized fridge. This one would be perfect for a one bedroom apt or dorm. I bought it for church to keep food bank items. It's big enough for two people. Quiet, easy to clean. Plenty of freezer space. I paid less than $400 and took it home in the back of a pickup truck to save the $70 shipping charge.
I would recommend this to a friend So disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working within 15 months. Please don’t buy!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear that the product stopped working within 15 months. Your experience is important to us, and we appreciate your input. We will use this information to improve our products and services. Keith | Insignia Support
Bad
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible broke in 7 months started making a loud noise
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 10 Cu. Ft. Top-Freezer Refrigerator. We appreciate your feedback, as it helps us understand how our products are performing and the areas where we can strive for improvement. Your insights are important to us, and we are committed to delivering a positive user experience. Thank you for being a valued customer! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-10-cu-ft-top-freezer-refrigerator-with-reversible-door-and-energy-star-certification-white/6449409.p?skuId=6449409
Horrible
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a year and no one will fix it. Not worth it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Saratcha, thank you for sharing your experience with the Insignia™ 10 Cu. Ft. Top-Freezer Refrigerator. We appreciate your feedback and are sorry to hear that the product did not meet your expectations. Your insights are valuable to us and will help us improve our offerings. If you have any further comments or suggestions, please feel free to share them. Thank you for taking the time to provide us with your thoughts. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-10-cu-ft-top-freezer-refrigerator-with-reversible-door-and-energy-star-certification-stainless-steel-look/6449413.p?skuId=6449413
Teeny tiny frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a refrigerator for a dorm room not for a home
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for any confusion, and we understand that appliances used in dorm rooms may have different requirements and expectations compared to those used in a home setting. However, regardless of the intended use, we strive to provide reliable products that meet our customers' needs. We regret that the refrigerator you purchased has not met your expectations, and we apologize for any inconvenience it has caused you. If you have any further concerns or if there's anything we can do to assist you, please don't hesitate to reach out to our customer support team. Your satisfaction is important to us, and we're here to help in any way we can. Thank you for bringing this matter to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-10-cu-ft-top-freezer-refrigerator-with-reversible-door-and-energy-star-certification-stainless-steel-look/6449413.p?skuId=6449413
- Pros mentioned:Noise level, Size
Happy with purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice for a small space. Runs quietly and holds more than it would appear to. Feeezer works well. Best Buy delivery guys were very helpful.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thanks, Tas1958user679944! We're glad the Insignia™ 10 Cu. Ft. Top-Freezer Refrigerator is a good fit for your space and that you appreciate its quiet operation and the helpfulness of our delivery team. We appreciate your business! If you have any other questions or need further assistance, feel free to ask! - Mae | Insignia Support
Wrong fridge color.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong color. Totally does not match with other appliances. I didnt not order white when everything else is black.
No, I would not recommend this to a friend