Customer Ratings & Reviews

Loved the easiness of how the whole transaction took place, whether it was the online purchasing, or the delivery process precision and timing all was excellent, the product was exactly as described

Needed a good frost free freezer and this one is great. Lots of space and love the 2 drawers. Delivery was on time and they did a great job.

This freezer is a very good product and I'm enjoying the capabilities that it has. This freezer fits my needs because it's not too large and it's not too small.

So far so good. This is in the garage for my husbands business. The only thing is that the sides of the fridge are always warm but the top stays cool. Cools as it should. Have not tried it as a freezer yet.

Haven't had any problems with it and I bought it almost a month ago. The only downside is how hard it is to open it, and I understand it's because its brand new, but it is a little annoying I need both hands to force it to open. Overall, does the job of keeping everything nice and frozen.

I am happy with this purchase! I can finally see everything in my freezer! My old chest freezer was small and I could never see the stuff on the bottom. I keep this freezer in my house, but I like that it is garage ready. I also like that it can be a fridge, but I have not tried this feature out since I only needed a freezer.

First upright freezer we have purchased. absolutely love it.kind of a where have you been all my life.so much easier to use than a traditional deep freeze

I bought this freezer to replace a Insignia freezer that didn’t function properly. It took a week for it to be delivered but I received it within their delivery window. The freezer got cold within two hours and is now keeping my food frozen.

Great secondary unit - why buy one when you buy two at twice the price? It has worked out great to have a full size freezer and matching refrigerator to supplement our smaller unit in the kitchen. Doors are a little hard to open when they aren’t full - but that just means that seal is tight! Great value.

Bought this for our outreach minis work. great, a lot of room, we are buying another one.

Loving the freezer, but our delivery guys were AWESOME! One was new, in training, a very nice young man - wish I recalled his name but am afraid if I put down what I think, I’ll be wrong - (I think it was his first day, and his mom should be proud) and the other was Isaac, and he was just made to be customer facing. Excellent to interact with. They were wonderful. The freezer is just what I needed. And the digital display of the temp is really appreciated. Thanks, Best Buy, for an excellent signature product and a fabulous crew.

This freezer is just right for the Wife and Myself. We have had it a little over a year now. We keep it full most of the time and it has not given us any trouble. We have not had any problems (sagging shelves, hard to open door) as in other reviews. We have it set up in our sun room it stays cold even thru the hot summer. Also we haven't noticed a difference in our electric bill.

This Insignia™ - 17 Cu. Ft. fridge is awesome this is the second one we own no problems at all love that you can program it to be one big freezer too.

Ordered Insignia 17th Ft upright freezer online, picked up from store, as delivery to my address was not an option. Unboxed and let it sit for 24 hours before plugging it in. Set it to 0 degrees Fahrenheit per instructions. Let it run an hour or so. Placed unfrozen popsicles on each shelf in the freezer to monitor freezing. Checked the next day as it takes a while to come up to temperature. Items on the bottom shelf were beginning to freeze, but no others. On day 2, items on the bottom shelf were hard frozen. Items on the next shelf up was soft frozen. The items on the top two shelves were not frozen at all, not even slushy, completely liquid. 4 days later and all the items in the freezer are in the exact same condition. Nothing frozen on the top two shelves at all and on the third shelf down, the popsicle seems to be thawing. I called the customer service number on the appliance, told him what the display said as instructed. The agent stated I’d done everything right and he doesn’t know what’s wrong. He offered for a technician to come out to diagnose the problem and recommend replace or repair. I stated I have no interest in having to possibly repair a brand new item out of the box, as it’s telling of the poor quality and indicates potential future problems. My only option is to load it back up and drive 1.5 hours to my nearest Best Buy store. Not sure if I even want to replace it and try again. Shameful that this is the quality of material that is being sold to the public, especially an item over $700.

Only reason I couldn’t give it a rating of 5 is in shipping one of the door shelf’s was off on 1 side and wedged against the freezer wall. Delivery guys had to to pull open the door with force and caused the white coating to get marred up. The freezer itself is great. Door seals TIGHT so it may be difficult for younger kids or someone with strength or disability concerns to grab something out of it. I like it and would buy it again. Only using as a freezer

My parents had purchased this freezer. So when my husband and I were looking for one they recommended this one. Definitely worth the price! Storage space is incredible!

The right freezer at the right price with a knowledgeable staff to advise us on our purchase. Bust Buy is more than just a techie place to shop.

Didn’t want to spend a fortune for a refrigerator for our garage. This was what we were looking for. Packed nice. Easy set up. Works great.

I LOVE this freezer/refrigerator! I bought two for garage: use one as freezer & one as fridge.

Works great, looks good. Can easily accommodate 1/2 side of beef with ample space remaning.