Save up to 50% on 3-Day Sale deals.Ends 12/14.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

No content
  • Front. Insignia™ - 20.5 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - Stainless Steel.
  • The text on the image reads: "Meets strict energy efficiency specifications which helps save energy and money."
  • Alt View 3. Insignia™ - 20.5 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - Stainless Steel.
  • The image features a white refrigerator with a freezer on the bottom. The refrigerator is described as having a 20.5 cu. ft. capacity, with one fixed glass shelf and two adjustable glass shelves. It also has two humidity-controlled crisper drawers, three door trays, a dairy compartment, and a recessed handle. The freezer is equipped with one removable shelf and two door trays, and it has a frost-free design.
  • Versatile Placement: Reversible doors provide flexible placement options. Adjustable feet allow for easy adjustment of the refrigerator's position on the floor.
  • The text on the image is grouped and corrected as follows: 1. ALARM OFF: Interior light Easily adjust the temperature with a touch of a button Alarm notification for open door
  • Accessorize your fridge with an optional ice maker. Accessory sold separately.
  • Complete the setup with the TM Ice Maker Kit Insignia NS-ICEF2W2 / 6465053 ST SAm - I. Works with model / SKU numbers: NS-RTM20SS3 /6507733 / 6507733, NS-RTM18WH2 / 6472691, NS-RTM18SS2 / 6472692, NS-RTM18WHD2 / 6472693, NS-RTM14SS5 / 6562450, NS-RTM14WH5 / 6595153, NS-RBM18SS0 / 6467055. Best Buy.
  • Left. Insignia™ - 20.5 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - Stainless Steel.
  • Alt View 11. Insignia™ - 20.5 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - Stainless Steel.
  • Alt View 1. Insignia™ - 20.5 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - Stainless Steel.
  • How to Measure for Your Refrigerator Video video 1 minutes 36 seconds
  • How to Prep for Refrigerator Delivery and Install video 1 minutes 33 seconds
  • Insignia - A Best Buy Brand video 0 minutes 22 seconds
  • Insignia - 20.5 Cu. Ft. Top-Freezer Refrigerator with enERGY STAR Certification Features video 2 minutes 09 seconds

Insignia™ - 20.5 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - Stainless Steel

Model:
NS-RTM20SS3
SKU:
6507733
Highly rated by customers for:
Your price for this item is $649.99
The comparable value price is $949.99

Customer reviews

Rating 4.5 out of 5 stars with 266 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers love the spaciousness, price, and design of the 20.5 Cu. Ft. Top-Freezer Refrigerator. They appreciate its good quality, stainless steel finish, and cooling capacity. However, some customers have mentioned that it can be noisy at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 266 reviews
  • Pros mentioned:
    Overall performance

    Stainless steel

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator and will recommend this refrigerator

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Good service

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always take care of me. Great service, happy with the refrigerator

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Very Nice Refrigerator

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator did exchange for a larger size cubit foot.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    2 refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice cooks and freezes fast Great second option for garage

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Insignia

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great! It looks and works great as well!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Refrigerator Review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good and sleek.. I would recommend to other people.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Fridge

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's only been turned on for a month. So far so good.

    I would recommend this to a friend

  • Fridge provides a good amount of space.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge had a few dents and scratches but our guy that delivered it. He explained everything well and helped us out. We decided to keep it cuz we needed the fridge and couldn't really wait longer.

    I would recommend this to a friend

  • Perfect for family home

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for the home! Storage, color, style, and functionality are perfect.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Dear Kierstyn,

      Thank you for your fantastic review of the Insignia™ 20.5 Cu. Ft. Top-Freezer Refrigerator! We're thrilled to hear that it meets your needs perfectly in terms of storage, color, style, and functionality.

      Your satisfaction is our priority, and we're delighted that our refrigerator has been a great addition to your home. If you have any further feedback or need assistance, please don't hesitate to reach out. Patricia | Insignia Support BBY-ExBrand_Insignia

  • Bad refrigerator!!!

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this refrigerator after deciding to upgrade as i had an old refrigerator that was about 20 years old. No problems. Just wanted the stainless look and more modern. 4 months in, this thing makes terrible noises that grind and sound like a tornado siren. Do not get this fridge! I have a repair coming in a few days, so i am stuck listening to this for days and afraid to leave the house because of it. Do NOT recommend this at all!!!

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration caused by the noise issues with your refrigerator. This is certainly not the experience we want our customers to have. We understand how disruptive and concerning this must be, and we are committed to resolving this issue for you. We appreciate your patience and understanding, and we are dedicated to ensuring your satisfaction with our products. Thank you for bringing this to our attention, and we hope to make things right for you soon. Keith | Insignia Support https://www.bestbuy.com/site/insignia-20-5-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6507733.p?skuId=6507733 BBY-ExBrand_Insignia

  • Best Buy Employee

    Love Insignia Refrigerator

    |
    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Insignia brands are actually very good and compare nicely with brand names. I buy these for rental homes and have no issues with these refrigerators.

    I would recommend this to a friend
  • Cons mentioned:
    Shelving

    Maybe not worth the hassel

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broken drawers. Little response from Best Buy. Going in 4 weeks of no resolution

    No, I would not recommend this to a friend

  • Exactly what we needed for a small space

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what we needed for a small space. Functional and practical disposition of shelves etc. Very satisfied. Professional job on the delivery and placement.

    I would recommend this to a friend

  • Mr.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, courteous delivery persons. Helpful store manager (Ed)

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your positive experience with the Insignia™ 20.5 Cu. Ft. Top-Freezer Refrigerator. We’re delighted to hear that our delivery team was friendly and courteous, and that Ed, our store manager, was helpful.

      Your feedback is greatly appreciated, and we will be sure to pass along your kind words to the team. If you have any further questions or need assistance, please don’t hesitate to reach out.

      Thank you for choosing Insignia! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Great customer service

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Agent was responsive and helped me make a good choice.

    I would recommend this to a friend

  • Insignia Fridge

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, very good value for the price!! Delivery was easy and arrived shortly after we purchased the fridge

    I would recommend this to a friend

  • Insignia Refrigerator

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value & style. Professional delivery & service.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your positive experience with the Insignia™ 20.5 Cu. Ft. Top-Freezer Refrigerator. We’re delighted to hear that you found it to offer great value and style. We also appreciate your recognition of our professional delivery and service.

      If you have any further feedback or questions, please feel free to reach out. We’re here to help! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Good refrig.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent product. Very glad to go to Best Buy.

    I would recommend this to a friend

  • so far so good

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far things are fine very easy to configure for my needs only issue is freezer door storage is extremely limited

    I would recommend this to a friend

  • Good Fridge

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bit of a pain reversing the door to open the other way, but other than that I like everything about it.

    I would recommend this to a friend
Page 11, Showing 201-220 of 266 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2025 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.