Customer Ratings & Reviews
- Model:
- NS-RTM20SS3
- SKU:
- 6507733
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance, capacity, and size of the 20.5 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification. Many appreciate its quiet operation, roomy design, and bright lighting. The temperature control is also noted, with some mentioning the time it takes to cool down initially. However, a few customers have reported issues with the durability of the shelving.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Good service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always take care of me. Great service, happy with the refrigerator
I would recommend this to a friend - Pros mentioned:Overall performance
Stainless steel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator and will recommend this refrigerator
I would recommend this to a friend - Pros mentioned:Size
Very Nice Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator did exchange for a larger size cubit foot.
I would recommend this to a friend - Pros mentioned:Overall performance
2 refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice cooks and freezes fast Great second option for garage
I would recommend this to a friend - Pros mentioned:Overall performance
Insignia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great! It looks and works great as well!
I would recommend this to a friend - Pros mentioned:Overall performance
Refrigerator Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good and sleek.. I would recommend to other people.
I would recommend this to a friend - Cons mentioned:Shelving
Broken with a side of indifference
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shelves broke within a year and BestBuy won't honor warranty purchased even though it is their own product. Poor materials, poor design from a company whose employees say it is corporate policy. Why even bother? I won't be purchasing any more Insignia products or anything else through BestBuy.
No, I would not recommend this to a friend top freezer/fridg Insignia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy installed and it was easy. service men were very efficient.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback! We're glad to hear that the installation process went smoothly and that the service team was efficient. It's great to know everything was handled with ease and professionalism.
Keith | Insignia Support
- Pros mentioned:Overall performance
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's only been turned on for a month. So far so good.
I would recommend this to a friend Fridge provides a good amount of space.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge had a few dents and scratches but our guy that delivered it. He explained everything well and helped us out. We decided to keep it cuz we needed the fridge and couldn't really wait longer.
I would recommend this to a friend
Love Insignia Refrigerator
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Insignia brands are actually very good and compare nicely with brand names. I buy these for rental homes and have no issues with these refrigerators.
I would recommend this to a friendPerfect for family home
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for the home! Storage, color, style, and functionality are perfect.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Dear Kierstyn,
Thank you for your fantastic review of the Insignia™ 20.5 Cu. Ft. Top-Freezer Refrigerator! We're thrilled to hear that it meets your needs perfectly in terms of storage, color, style, and functionality.
Your satisfaction is our priority, and we're delighted that our refrigerator has been a great addition to your home. If you have any further feedback or need assistance, please don't hesitate to reach out. Patricia | Insignia Support
Bad refrigerator!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator after deciding to upgrade as i had an old refrigerator that was about 20 years old. No problems. Just wanted the stainless look and more modern. 4 months in, this thing makes terrible noises that grind and sound like a tornado siren. Do not get this fridge! I have a repair coming in a few days, so i am stuck listening to this for days and afraid to leave the house because of it. Do NOT recommend this at all!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration caused by the noise issues with your refrigerator. This is certainly not the experience we want our customers to have. We understand how disruptive and concerning this must be, and we are committed to resolving this issue for you. We appreciate your patience and understanding, and we are dedicated to ensuring your satisfaction with our products. Thank you for bringing this to our attention, and we hope to make things right for you soon. Keith | Insignia Support https://www.bestbuy.com/site/insignia-20-5-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6507733.p?skuId=6507733
- Cons mentioned:Shelving
Maybe not worth the hassel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken drawers. Little response from Best Buy. Going in 4 weeks of no resolution
No, I would not recommend this to a friend Exactly what we needed for a small space
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what we needed for a small space. Functional and practical disposition of shelves etc. Very satisfied. Professional job on the delivery and placement.
I would recommend this to a friendGreat customer service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service. Agent was responsive and helped me make a good choice.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Noneya, thank you for your review! We’re delighted to hear that you had a great experience with our customer service and that the agent was able to help you make a good choice with the Insignia™ Top-Freezer Refrigerator. If you have any other experiences or tips to share, we’d love to hear them! Patricia | Insignia Support https://www.bestbuy.com/site/insignia-20-5-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6507733.p?skuId=6507733
Insignia Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, very good value for the price!! Delivery was easy and arrived shortly after we purchased the fridge
I would recommend this to a friendMr.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Friendly, courteous delivery persons. Helpful store manager (Ed)
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your positive experience with the Insignia™ 20.5 Cu. Ft. Top-Freezer Refrigerator. We’re delighted to hear that our delivery team was friendly and courteous, and that Ed, our store manager, was helpful.
Your feedback is greatly appreciated, and we will be sure to pass along your kind words to the team. If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you for choosing Insignia! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Great refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy the best part was the flawless delivery on time. Neat informative very happy I will certainly buy from you again thank you.
I would recommend this to a friendso far so good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far things are fine very easy to configure for my needs only issue is freezer door storage is extremely limited
I would recommend this to a friend
