Customer Ratings & Reviews
- Model:
- NS-RTM20SS3
- SKU:
- 6507733
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance, capacity, and size of the 20.5 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification. Many appreciate its quiet operation, roomy design, and bright lighting. The temperature control is also noted, with some mentioning the time it takes to cool down initially. However, a few customers have reported issues with the durability of the shelving.
This summary was generated by AI based on customer reviews.
Insignia Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value & style. Professional delivery & service.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your positive experience with the Insignia™ 20.5 Cu. Ft. Top-Freezer Refrigerator. We’re delighted to hear that you found it to offer great value and style. We also appreciate your recognition of our professional delivery and service.
If you have any further feedback or questions, please feel free to reach out. We’re here to help! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Good Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bit of a pain reversing the door to open the other way, but other than that I like everything about it.
I would recommend this to a friendGood refrig.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent product. Very glad to go to Best Buy.
I would recommend this to a friendGreat!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was for a rental unit. Tenants are happy and comfortable with the product
I would recommend this to a friendrefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good purchase I made for the refrigerator. It was easy to get in my place to setup.
I would recommend this to a friendYovelin
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Best Buy is the best place to you guys buy you tv phone covers sound bars washer machine etc love
I would recommend this to a friendGarage Refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit for our garage. Easy to set up and start using. More shelf space would of been nice and less door space.
I would recommend this to a friendBest choice
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been so happy with the purchase and best buy made easier for us all the way.
I would recommend this to a friendRefrigerator insignia
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far good. Because of the delivery quality. It got dinged.
I would recommend this to a friend
Fridge review
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good fridge, it does get finger smudges on it pretty easily tho
I would recommend this to a friendGood Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Useful and Affordable……………………………………..…… Thank You!
I would recommend this to a friendInsignia Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great standard refrigerator with great space.
I would recommend this to a friendGarage Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meets all our needs for a basic garage refrigerator.
I would recommend this to a friendInsignia Freezer/Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great quality product and seems very durable.
I would recommend this to a friendGood fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice and meets my immediate needs but the door doesn’t close unless pushed hard so I have to remind myself every time to push it closed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ 20.5 Cu. Ft. Top-Freezer Refrigerator. We're glad to hear that it meets your immediate needs. However, we apologize for the inconvenience with the door not closing properly. Your comments are valuable to us, and we'll share them with our product team to help improve our designs.
If you need any assistance or have further concerns, please don't hesitate to reach out. Thank you for choosing Insignia™, MaryEC! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Best Buy is the Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price Great product the delivery was perfect!
I would recommend this to a friendNo Words
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To quote my 29 yo neighbor (Im 70) what did you expect for $700? I ecpected an unused, undamaged refridgerator. Proves my own stupidity, yes? No, I dont recommend this productbunless you are DAP, income challanged and have 24 extra hours to spend waiting for delivery and another 20 spent in queue, aka on hold.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your thoughts on the Insignia 20.5 Cu. Ft. Top-Freezer Refrigerator. We appreciate your perspective and understand how important it is to receive products that meet expectations, especially with a significant investment. Your feedback is valuable and will contribute to enhancing the overall customer experience. We wish you the best in finding a refrigerator that suits your needs perfectly! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-20-5-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6507733.p?skuId=6507733
Had fridge for 40 days it’s not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst fridge I have ever had. Less than 40 days. I’m calling out a technician to come and fix it. Unable to return because I’m 10 days past the 30 day return window. Frigid and freezer are not getting cold. I can’t return but still under manufacturer warranty. They had a technician come out just to tell me they have to order parts for this new fridge and come back in a week or so. Never had this issue with a fridge that I have had for less than 40 days!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We are sorry to hear about the issues you are facing with your fridge. We understand how frustrating it can be to deal with such problems, especially with a new purchase. Your feedback is important to us, and we are committed to resolving this matter as quickly as possible. We appreciate your patience and will ensure that the necessary parts are ordered and the technician returns promptly to fix the issue.
Keith | Insignia Support
Nice But Overheating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right now, it is overheating. Going to call service. Purchased no more than a month ago.
No, I would not recommend this to a friendLasted 1 year and 4 months.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this fridge, and it was lopsided when delivered, but kept it since it worked and we didn't have a fridge for about a week. Now 1 year and 4 months later, the fridge stopped working. And since then, it would have moments where it would make loudish whirring noises. I will try a different brand i guess.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We are sorry to hear about the issues you have faced with your fridge. We understand how inconvenient it can be to deal with a malfunctioning appliance, especially after such a short period of time. Your feedback is important to us, and we will take it into consideration for future improvements. We appreciate your patience and hope to provide better products and services in the future.
Keith | Insignia Support
