Customer Ratings & Reviews
- Model:
- NS-RTM20SS3
- SKU:
- 6507733
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers love the spaciousness, price, and design of the 20.5 Cu. Ft. Top-Freezer Refrigerator. They appreciate its good quality, stainless steel finish, and cooling capacity. However, some customers have mentioned that it can be noisy at times.
This summary was generated by AI based on customer reviews.
Insignia Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great standard refrigerator with great space.
I would recommend this to a friendInsignia Freezer/Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great quality product and seems very durable.
I would recommend this to a friendNo Words
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To quote my 29 yo neighbor (Im 70) what did you expect for $700? I ecpected an unused, undamaged refridgerator. Proves my own stupidity, yes? No, I dont recommend this productbunless you are DAP, income challanged and have 24 extra hours to spend waiting for delivery and another 20 spent in queue, aka on hold.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your thoughts on the Insignia 20.5 Cu. Ft. Top-Freezer Refrigerator. We appreciate your perspective and understand how important it is to receive products that meet expectations, especially with a significant investment. Your feedback is valuable and will contribute to enhancing the overall customer experience. We wish you the best in finding a refrigerator that suits your needs perfectly! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-20-5-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6507733.p?skuId=6507733
Had fridge for 40 days it’s not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst fridge I have ever had. Less than 40 days. I’m calling out a technician to come and fix it. Unable to return because I’m 10 days past the 30 day return window. Frigid and freezer are not getting cold. I can’t return but still under manufacturer warranty. They had a technician come out just to tell me they have to order parts for this new fridge and come back in a week or so. Never had this issue with a fridge that I have had for less than 40 days!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We are sorry to hear about the issues you are facing with your fridge. We understand how frustrating it can be to deal with such problems, especially with a new purchase. Your feedback is important to us, and we are committed to resolving this matter as quickly as possible. We appreciate your patience and will ensure that the necessary parts are ordered and the technician returns promptly to fix the issue.
Keith | Insignia Support
Best Buy is the Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price Great product the delivery was perfect!
I would recommend this to a friendNice But Overheating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right now, it is overheating. Going to call service. Purchased no more than a month ago.
No, I would not recommend this to a friend
Lasted 1 year and 4 months.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this fridge, and it was lopsided when delivered, but kept it since it worked and we didn't have a fridge for about a week. Now 1 year and 4 months later, the fridge stopped working. And since then, it would have moments where it would make loudish whirring noises. I will try a different brand i guess.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We are sorry to hear about the issues you have faced with your fridge. We understand how inconvenient it can be to deal with a malfunctioning appliance, especially after such a short period of time. Your feedback is important to us, and we will take it into consideration for future improvements. We appreciate your patience and hope to provide better products and services in the future.
Keith | Insignia Support
Better than LG?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only my first week of ownership. Hopefully this one will last longer than my LG.
I would recommend this to a friendLoud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s convenient, but very loud and compact but it works for now
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AliciaJ,
We really appreciate your feedback on this Top-Freezer Refrigerator , and we are glad to know that you really liked this product. If you ever have any question of further feedback on this, feel free to contact us, and we will do everything in our hands to assist you.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Lauray
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not get Delivered as promised from. November 30. No email No phone call. No text. All calls from Me. To date. I need and all perishable food BAD. I emptied Refrigerator at 7am when I recd text 635am November 30 delivery would be 7-8am
I would recommend this to a friendWorst and cheap product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this , it won’t last more than a year, my door won’t close in just 6 months of use
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about your experience with the product. Your comments are important to us, and we encourage you to reach out to our support team for assistance. We take product quality very seriously and want to ensure that every customer is satisfied with their purchase. Keith | Insignia Support
Horrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Come with dents and cracks. Purchased two and both were dented and the freeze door rack was cracked and the other the racks were cracked. Exchanged them both for one and the new one was dented.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello CharlesB,
We regret that you have received both freezer's with dents and the door rack was cracked. I know how inconvenient this must be for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Noise level
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had it one day, so I can't speak to longevity, but am happy with it otherwise. It's the quietist fridge I've ever owned, can't even hear it running, but it's cold so it is. First fridge I've owned with a light in the freezer. The lower door shelf holds 4 gallon jugs. It has all the features I wanted. FYI just the front is stainless, the sides are grey, incase that's important to you.
I would recommend this to a friend - Pros mentioned:Noise level, Overall performance, Size
mr neil
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this was a good size for an apartment unit and so far my tenants are happy with it. it runs nice and quiet and gets really cold
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there. Thank you for your interest to our Insignia™ - 20.5 Cu. Ft. Top-Freezer Refrigerator. We’re thrilled to hear that you enjoyed our products. Your feedback encourages us to keep improving. Ivy | Insignia Support. https://www.bestbuy.com/site/insignia-20-5-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6507733.p?skuId=6507733
- Pros mentioned:Capacity, Size
Out of Box and out of this world!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered an out of box unit to serve as a spare refrigerator in the garage. I looked for weeks to find the right size for the space and to suit our cold storage requirements. The price was fantastic and the website was very clear and accurate about the size of this unit. Best Buy had the Refrigerator ready when I arrived for pick up and helped load it into my vehicle.
I would recommend this to a friend - Pros mentioned:Capacity, Size
Great refrigerator for patio or garage.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit was a perfect fit on the patio. Great buy for a frost free, 2nd fridge. Lots of space to store refrigerated items and reduce items in the primary unit in the kitchen.
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Shelving
Nice fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its pretty nice. Plastic on bottom Shelf is a little flimsy but otherwise its nice
I would recommend this to a friend - Pros mentioned:Overall performance
Perfect fridge and freezer combo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great gets to perfect temperature and looks great with the stainless steel very classy
I would recommend this to a friend - Pros mentioned:Size
So glad I bough this fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as a second refrigerator and it lives in the lower level of my house. Love it more than we do our primary which is only about as big as this one.
I would recommend this to a friend - Pros mentioned:Size
Good fridge on a budget
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great so far, it's perfect size for my family of 3 and i like to cook. No leaking so far like my last whirlpool fridge I'm happy about that. I like how much storage space it has as well. Freezer is nice and cold too without ice building up.
I would recommend this to a friend
