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Customer Ratings & Reviews

Your price for this item is $699.99
The comparable value price is $999.99

Customer reviews

Rating 4.7 out of 5 stars with 2097 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are positive about the freezer's spaciousness, ideal size, overall performance, and ample capacity. The convertibility feature, temperature control, reasonable price, quiet operation, and ease of use are also well-received. However, some customers have expressed concerns regarding the door's ability to close properly and the lack of adjustable shelves.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 2,097 reviews
  • Pros mentioned:
    Convertibility, Size

    Rated 5 out of 5 stars

    Upright freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the best value currently on the market. This is one of, if not the, largest upright freezers available. The fact that it can be used as a refrigerator is just the cherry on top.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The freezer we bought is awesome. We bought our last one at a big box store and had it for over 10 yrs but this one compared to our old one is hands down nicer and overall awesome

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Designed to work at garage temperatures

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great freezer and tested to work in the garage! Lots of room and great price. Best Buy sales associate told me these are manufactured by the same plant as the name brands and at a much better price!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great freezer for a great price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great freezer! It sits in our garage doing great. Absolutely no complaints. 100% recommend this freezer. Whether you need a fridge or a freezer, this thing will do the job.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for the great review! We’re happy to hear the freezer is performing well and proving to be a reliable addition to your garage. It’s great to know it’s versatile enough to serve as either a fridge or freezer and that you’re fully satisfied with its performance.

      Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Big freezer, great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! This freezer is huge, so space will never be an issue. The glass shelves are nice, easy to clean. I keep it at 0 degrees and have no issue with it freezing what I put in there. The freezer is taller but not insanely wide like some, so it fits perfectly in my kitchen. I have had it for a couple of months, so if I need to update later I will.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    A+ choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I'm glad we chose this unit. We managed to fit a whole beef in this unit. Was very pleased to have space to separate the different cuts. Shelves are sturdy and plenty of space in the door. This unit is sleek with a modern design style with the the control panel on the front. You can easily check the temperature, change the temperature, change the settings to refrigerator and it locks the settings so they can't be easily changed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fridge/freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well. Love the convenience and ease of changing from freezer to fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Works great! It's big!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Good quality. Love the digital temperature read on the front so you know it's at the temp you want. It's big and taller than average but we love the extra space and are glad we opted for the larger model. Especially during the holidays. We are using it as a frig in the garage.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Stock up with no worries

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size, 21 cf, and great price as a deal of the day special. Delivery and set-up was easy and the dòr seals very tight, almost too tight. Stocking up on sales at the grocery is a no brainer when you don't have to worry about having enough space.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Insignia Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer is spacious and extremely well made. I like that it’s bright inside since I keep it my garage. It holds a nice steady temperature. I especially like the temperature control s on the front of the door. It has sturdy adjustable glass shelves & 2 roomy drawers on the the bottom. What’s not to like about this freezer!

    I would recommend this to a friend
  • Pros mentioned:
    Space
    Cons mentioned:
    Shelves

    Rated 4 out of 5 stars

    Great freezer, lots of space

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact that it can act as a fridge or freezer. Very spacious and cooled to freezing in 3 hours. Only reason I didn’t give a 5 star rating is because if the glass shelves. We put an entire butchered cow in there and was nervous about the weight.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Garage freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for garage freezer. Operates perfectly. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 3 out of 5 stars

    Not Really Convertible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the Insignia Convertible Fridge/Feeezer to compliment our Whirlpool Deep Freezer. We loved the look, space and shelves but the unit is best served as a Freezer. The fridge doesn’t hold temperature as it says it will; the settings are 35-40 degrees for the fridge but even at 35, the fridge will go to 44+ degrees often. Fortunately, we only put drinks in there so nothing spoiled but this is unacceptable for a fridge as anything 40+ will spoil food. Again, the freezer works flawlessly but don’t buy as a fridge. Had I not already had a Freezer, I would have kept this for that function as I like it better than our Whirlpool. As a side note, Insignia system support stated the Fridge function is meant to aim to keep food at the set temperature but may fluctuate. Not recommended as a Fridge; recommended for a freezer.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your detailed feedback. We’re glad to hear you appreciated the design, space, and shelving of the convertible unit, and that it’s performing well as a freezer. We’re sorry to hear the fridge function didn’t meet your expectations, especially with the temperature fluctuations. Your experience and insights are valuable, and we appreciate you sharing both the positives and the limitations. This kind of feedback helps us better understand how our products perform in real-world use.
      Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Awesome Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the amount of space that is in this freezer. I just added some clear plastic containers to keep things separated. I love that it has a light on the inside, so that you can actually see what you're looking for. I also love the door alarm, no more accidentally leaving the door slightly ajar. Great freezer so far.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Pams,

      Thank you for taking the time to leave a review on our Insignia Products 21.0 Cu. Ft. Upright Convertible Freezer/Refrigerator. We are happy to read that this unit has worked out great as a freezer. Its also great to read that you have found the alarm feature useful to avoid any mishap. If you ever have questions or you need assistance with your product, please feel free to reach out to our team, we are here for you.

      |Janĩna G | Insignia Products | https://www.InsigniaProducts.com/contact-us BBY-ExBrand_Insignia

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Wish we had bought long ago!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So spacious! Love the ability to use as a fridge or freezer- although we are ordering a second so we don’t have to change it.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback. We’re glad to hear you’re enjoying the spacious design and the flexibility to use it as either a fridge or freezer. It’s great to know it’s working so well for your needs that you’re planning to order a second one. We truly appreciate your support and trust in our product. – Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Capacity, Overall performance

    Rated 4 out of 5 stars

    Great garage fridge

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this for over a year and works great and have great space. It is a little tricky to open. I’ll be buying another one.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your experience with us! We're glad to hear that the product has been working great for you over the past year and that it offers ample space. We understand that it can be a bit tricky to open, but we're pleased to know that you're satisfied enough to purchase another one. Your feedback is valuable to us, and we appreciate you taking the time to share it. Keith | Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Great product and service. A++

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast shipping, excellent curb side pickup assistance. Great factory packaging. Fair price and easy website to navigate and complete purchase. Everyone involved was professional, courteous, and polite. Best Buy location in a "safe" area. Will buy from this location again. A++

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    So good I purchased another!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need extra food storage? Get a few of these. Will refrigerate or freeze with flip of a switch.

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 5 out of 5 stars

    Great as either Freezer or Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking freezer or fridge. Whichever you prefer to use it as. Bought it to replace a deep freezer. Tried it as a fridge for the first week. Worked great. Tested Temperature is true to digital display. Changed it to freezer and it cooled down very quickly. Temp readings also match digital display. So far it's a great purchase. It is so much easier to find items in this compared to the deep freezer I have. Only thing that may cause some people issues is that the door seals really well (which is a good thing) but could be slightly difficult for some to open. Will probably buy another to use as dedicated fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Convertibility

    Rated 5 out of 5 stars

    Amazing 21 cubic Freezer! (Biggest pic)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love love love the freezer. The fact that if our inside fridge dies this freezer can turn into a refrigerator is an added bonus!! We will buy another one when our next fridge dies. 21 cubic feet is a lot bigger than we thought which is awesome. It holds meat from 8 deers with room left over. Very very impressed!!

    I would recommend this to a friend
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