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Customer Ratings & Reviews

Your price for this item is $699.99
The comparable value price is $999.99

Customer reviews

Rating 4.7 out of 5 stars with 2097 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are positive about the freezer's spaciousness, ideal size, overall performance, and ample capacity. The convertibility feature, temperature control, reasonable price, quiet operation, and ease of use are also well-received. However, some customers have expressed concerns regarding the door's ability to close properly and the lack of adjustable shelves.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 2,097 reviews
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Door

    Rated 5 out of 5 stars

    Very happy with my freezer.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new freezer. I’m replacing my old 9cuft freezer. The door is a little hard to open as I saw on other reviews but it is because is a big refrigerator and it seals the door when you close it. When the driver installed on my garage do not adjusted the front legs and was almost imposible open the door without moving the freezer, I adjusted down the legs and now is easier to open.

    I would recommend this to a friend
  • Pros mentioned:
    Convertibility, Size

    Rated 5 out of 5 stars

    Bigsamfridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size and great for my garage I like the fact you can use it as a refrigerator or a freezer. I’m using mine as a refrigerator because I have two deep freezers already. Great for a second refrigerator for the garage

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Regular Mom, XXL Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im pleased so far! Its only been a month ;-) I feel its a good quality for the price and intallation was flawless!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi DanielleL! Love the “Regular Mom, XXL Freezer” title—so relatable! Glad to hear installation went smoothly and that it’s living up to expectations so far. Here’s to lots of frozen meals and extra storage space!
      — Shiela | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Big Box Beauty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are big, beautiful, easy to operate and work great.

    I would recommend this to a friend
  • Pros mentioned:
    Convertibility

    Rated 5 out of 5 stars

    Must have!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great unit! I have 5 of this unit and they work great! I love that I can convert it to fridge or freezer. The blast freeze feature is awesome. We sell eggrolls and this upright unit making everything easy to pull out. The only downside is the handle. 1 unit the handle is already loose. But overall great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For micro bakery

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is perfect for micro bakery. Sourdough is very useful for the cold fermentation of my breads, I use the entire refrigerator for this

    I would recommend this to a friend
  • Pros mentioned:
    Size, Space

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have no complaints on this freezer so far. We get a half beef and store it in there. We also buy raw pet food. There is plenty of room for all that plus our groceries. Never going back to a chest freezer again.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    My Best Buy 21 Cu.Ft. Convertible Freezer.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loads of room, loving the glass shelves and double drawers on bottom. I am able to see everything in the freezer at a glance.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your experience! We’re glad to hear you’re enjoying the spacious design, the sleek glass shelves, and the convenience of the double drawers. It’s great to know that the clear layout helps you easily see everything in the freezer. We truly appreciate your feedback and support.
      Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Convertibility, Size

    Rated 5 out of 5 stars

    Great Product Great Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator/freezer is a big beast and is awesome. We bought it to use as a freezer. Seriously thinking of buying another one for refrigeration. Highly recommended over the chest type freezers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Large storage and quiet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this freezer because it’s even larger than I imagined, and with more storage space. It's much bigger than my old freezer. It’s also quiet too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent purchase.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect freezer with lots of room, a nice appearance, quiet, inexpensive, and most important of all it works great!

    I would recommend this to a friend
  • Pros mentioned:
    Convertibility, Space

    Rated 5 out of 5 stars

    Love it! Great buy! Recommend.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So roomy and just right for the garage. Using it as a refrigerator. Love the choice to use as either freezer or fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very, very nice high capacity refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried about this purchase since there were so many reviews about it not keeping temperature. And yes, depending on when you look the temperature will be high. I'm using this as a refrigerator and when set on 35 degrees it cycles between 35 and 47 degrees. I think this is the way it is designed, but yes you should probably set it a couple of degrees lower than your "target" temperature. How long it stays at each temperature I don't know, that would be a good thing to plot out. Aside from that... oh this thing is great. I have three nine year old boys (triplets) and I'm very worried about their teenage years. As it is they can already eat quite a bit of food and they haven't even started on puberty. This will be a life saver for us. Because it's HUGE (It's taller than I am, and I'm 6'4"). This is the biggest refrigerator I've seen or used other than in commercial kitchens and I love it. In fact one of the delivery guys said his family has restaurants and they use a bunch of these. So... I'm glad I pulled the trigger. The temperature does go up and down, so keep that in mind. But it's close enough that I'm not worried about the food spoiling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this refrigerator/freezer has worked well in both settings. Some people have mentioned issues with the refrigerator temperature varying a lot. While the temperature does vary as high as 44 degrees (when the setting is a 36 degrees), it only reaches this range for about an hour a day during the auto defrost cycle. Otherwise the temperature is very stable (usually +/- 2 degrees). Please note - the refrigerator is located in a garage environment that ranges from 70-85 degrees. I monitored the temperature via a Tempstick probe that automatically plots the temperature (I have included a snapshot of a recent 5 day period).

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    It's convertible!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy and satisfied buying this convertible upright freezer, so spacious and easy to find what you need! Love it. highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great amount of space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was perfect for our needs. We needed more refrigerator space and this fit the bill. It has plenty of room because it does not have large specialized storage or a water dispenser. If you want water and ice or large storage specifically for milk cartons, this is not for you.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Lots of storage for the price.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size.. like the temp control...and that it can be a frig or freezer. Got 2 of them for my garage. One as freezer and one as frig.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great freezer for the price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this deep freezer it holds quite a bit food and I love the shelf space and I love the basket that you can use to put miscellaneous stuff in it I gave a 5 star because I haven’t had any problems with it

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi LeticeH,

      Thank you for your wonderful review of the Insignia™ 21 Cu. Ft. Garage Ready Convertible Upright Freezer! We're thrilled to hear that you love the ample storage space, shelf design, and the convenient basket for miscellaneous items. Your 5-star rating means a lot to us, and we're glad to know you haven't encountered any issues. Patricia | Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Convertible freezer just what we needed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this freezer. Common Ground Producers and Growers distribute produce to underserved communities and are preparing to build a larger walk-in cooler on the farm. This fridge/freezer combination works for small items until the new cooler project is completed, and it was a good price. The unit is also garage-ready. The only thing missing is a lock on the door.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your thoughtful feedback! We’re glad to hear that the freezer is serving your needs well, especially in support of such an important mission with Common Ground Producers and Growers. It’s great to know the unit is performing reliably and offering good value while you prepare for your larger walk-in cooler project. We appreciate your note about the door lock—feedback like this helps us continue to improve. Thank you for your support and the work you do in the community.
      Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great Buy at Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this freezer! It is large, upright, and perfect for our garage. Ordering on-line from Best Buy and taking advantage of their interest free financing was a no brainer! They delivered within one day, installed, and hauled off our old freezer.

    I would recommend this to a friend
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