Customer Ratings & Reviews
- Model:
- NS-UZ21WH0
- SKU:
- 6336452
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the freezer's spaciousness, ideal size, overall performance, and ample capacity. The convertibility feature, temperature control, reasonable price, quiet operation, and ease of use are also well-received. However, some customers have expressed concerns regarding the door's ability to close properly and the lack of adjustable shelves.
This summary was generated by AI based on customer reviews.
Operated so well we purchased a second one!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this as a second refrigerator after a a combo bottom drawer refrigerator freezer compressor failed. The versatility and ease of setting to either refrigerator or freezer setting convinced us to get second one! They both work great, one as a freezer and one as a refrigerator. The doors seal incredibly well, a sure sign of good performance.
I would recommend this to a friend- Pros mentioned:Space
Big Fridge
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this for extra space, it’s perfect big and spacious.
I would recommend this to a friend - Pros mentioned:Size
Upright freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good size, keep everything organized. Perfect for inside the house or in the garage
I would recommend this to a friend - Pros mentioned:Space
Lovely freezer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, spacious freezer, I’m able to organize my stuff and can easily get what I need quickly. I bought those baskets organizers from dollar store
I would recommend this to a friend - Pros mentioned:Size
Happy with our freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't sure if I'd like I'm but am very pleased with it.....large enough fir people who stovk up on items
I would recommend this to a friend - Pros mentioned:Size
Easy to use very tall very deep holds a lot of foo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value Easy to use very tall very deep holds a lot of food you could not find a better freezer upright than this one so happy that we bought it from Best Buy
I would recommend this to a friend Great for stocking up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am using unit as a refrigerator but like the fact that I can change it to a freezer. The unit has plenty of room to chill drinks, watermelons and lots of dishes prepared for a family gathering. Also it’s great for stocking up when you go to town for groceries.
I would recommend this to a friend- Pros mentioned:Convertibility
Darrin
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great freezer the option to change it to a refrigerator is a awesome feature
I would recommend this to a friend Great Freezer for large families
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase for the prices! Would definitely purchase brand products again. Delivery was great and no problems .
I would recommend this to a friendLove this freezer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! Exactly as advertised and exactly what I wanted!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MaryC! Thank you for your feedback! We're thrilled to hear that you love the Insignia™ 21 Cu. Ft. Garage Ready Convertible Upright Freezer. It's fantastic to know that it met your expectations and is exactly what you wanted. We appreciate your support and hope it continues to serve you well! |Angelica| Insignia Products|
Well worth it!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2, one for a fridge and one for a freezer in my garage. There’s so much room and they seal very well. Only thing I don’t like is I can’t move the handle and hinge to the other side. After lots of searching for the best option these were definitely it for the money.
I would recommend this to a friendA real winner!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife absolutely loves this freezer. It’s garage ready which means it won’t shut off when the temperature outside gets below freezing. Very important feature if you live in the Carolinas. Great deal and plenty of room for anything. Highly recommend it.
I would recommend this to a friendFreezer/Refrigerator
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second refrigerator/freezer convertible. I use one for each function. I LOVE it. The only complaint I have is the doors are not reversible. I would have given 5 stars otherwise.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thanks for sharing your thoughts! We’re thrilled to hear that you love your freezer. We appreciate your feedback about the doors not being reversible and will certainly take it into consideration for future improvements.
If you have any other comments or need assistance, feel free to reach out. We’re here to help! - Carl | Insignia Products
- Cons mentioned:Door
Defective Door Handle / Bestbuy won’t warranty
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer / refrigerator actually works very good. The problem is when the door closes it has a lot of suction and takes a good amount of force to reopen it. The handle on my 10 month old unit broke off. The handle is made of cheap plastic. Called Bestbuy -Insignia and they say they don’t cover handles under warranty. Forcing me to buy a $45 defective part. Thanks Bestbuy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your concerns about your Insignia 21 Cu. Ft. Garage Ready Convertible Upright Freezer. Sorry to hear that the handle broke off after only 10 months of use and that it requires a significant amount of force to reopen the door. We understand how frustrating it must be to deal with this issue, especially when you're expecting a reliable performance from your appliance. We're disappointed to hear that Best Buy/Insignia is not covering the handle under warranty, and we apologize for any inconvenience this may cause. We'll make sure to pass on your feedback to our team to improve the durability of our products. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452
5 STAR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good great service from the delivery crew Service has been awesom
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your 5-star review! We’re delighted to hear that you’re pleased with the Insignia™ 21 Cu. Ft. Garage Ready Convertible Upright Freezer and that the delivery crew provided great service. We appreciate your feedback and are glad to know everything has been awesome so far! If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Kind of does the job...
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge has the potential to be great, but comes up short in the refrigeration part. It is one of the few Fridge-Only units available that is both convertible AND Garage Ready. While it checked all the boxes for what we were looking for, we had to RMA our first one due to the unit never getting below 45F even though it was set to the coldest setting of 35F. Techs confirmed that the unit was not blowing cold enough air even in the Freezer setting, and the RMA was completed. The new unit held a cool 38F for about 2 days (even though set to the lowest setting of 35F) before bouncing up to 40F which is considered the minimum recommended value for food safety. Since there are no other options available, we are stuck with this one until we can afford a different one. It makes an ok drink fridge, but anything perishable has a shorter shelf life due to the average temp range.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your detailed experience. We are sorry to hear about the issues you've encountered with the refrigeration performance. It's unfortunate that the unit did not meet your expectations despite its convertible and garage-ready features. We understand the frustration of having to RMA the first unit and still facing temperature inconsistencies with the replacement. Your feedback is valuable to us, and we will use it to improve our products. We appreciate your patience and understanding. Keith | Insignia Support
- Pros mentioned:Size
Larger than expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice freezer! Larger than expected, but a welcomed surprise!
I would recommend this to a friend Need a new freezer waiting for it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a freezer at the time they did have the one I want it in stock. I waited for it to come in and I am glad I waited. Love my new freezer. Thank you Best Buy.
I would recommend this to a friend- Cons mentioned:Shelves
Damaged in transit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came in damaged. I have had best out multiple times to replace the pieces that were damaged but they keep ordering the incorrect part to fix it. Should be a simple fix by them as it is one shelf that broke. It’s the bottom one that holds the draws. They keep ordering the shelves that do not hold the draws. Been ordered multiple times. Customer service does not communicate with the repair people either. I have been told they will bring the right part but then they ship it to me.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, DonL. We appreciate your feedback and are glad you took the time to let us know. If you have any issues or need further clarification, please don't hesitate to call us at 877-467-4289. Jeth | Insignia Support.
Grabbed it on sale
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! Gets cold enough, fits in the garage so it's not taking up house space. Holds food. AFFORDABLE!
I would recommend this to a friend