Customer Ratings & Reviews
- Model:
- NS-DWR3SS1
- SKU:
- 6403040
Rating by feature
- Cleaning Quality
Rating 4.5 out of 5 stars
- Dry Quality
Rating 4.3 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate that the 24” Top Control Built-In Dishwasher is relatively quiet and cleans dishes effectively. Many customers also find the third rack to be a valuable feature. However, some customers have reported concerns regarding the dishwasher's reliability and drainage.
This summary was generated by AI based on customer reviews.
Dishwasher picked up 1 day early by imposter.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We're supposed to pick up our new dishwasher tomorrow. I got an email at 1:53 pm today saying it was ready for pickup. 2 minutes later I got an email saying my wife has picked it up. I didn't see these emails until the store was closed, and my wife was at work 75 miles from the store all day. I hope it's there tomorrow!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi DisgruntledinStarCity,
Thanks for taking the time and effort to leave a review our Insignia™ - Top Control Built-In Dishwasher with Recessed Handle - Stainless steel. We apologize that our product did not satisfy your expectations. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Died in under 2 years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drain pump died in under 2 years. Parts are not available, so I have to buy a brand new dishwasher after already purchasing and installing this less than 2 years ago.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about the issues you've encountered with your dishwasher's drain pump. It's certainly frustrating when a crucial component fails prematurely, especially after a relatively short period of use. We understand the inconvenience and disappointment this situation has caused you. We strive to provide reliable products, and we regret that we weren't able to meet your expectations in this instance. Your feedback is invaluable to us, and we'll use it to improve our products and services moving forward. If you haven't already, please reach out to our customer support team for further assistance or to explore any available options. We appreciate your understanding and apologize for any inconvenience caused. Keith | Insignia Support https://www.bestbuy.com/site/insignia-24-top-control-built-in-dishwasher-with-3rd-rack-sensor-wash-stainless-steel-tub-49-dba-energy-star-certification-stainless-steel/6403040.p?skuId=6403040
Not thrilled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought this dishwasher a few weeks ago The dishes are never fully dry I’ve tried different cycles, tried heat dry setting and they are still wet Not happy with purchase
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback about your recent purchase of the dishwasher. I’m sorry to hear that you’ve been experiencing issues with the drying performance, despite trying various cycles and the heat dry setting. Your satisfaction is important to us, and it’s concerning to know that your dishes are not coming out fully dry as expected. We appreciate your insight, as it helps us identify areas that need improvement. Please reach out to our customer support team for further assistance; they may have additional solutions or troubleshooting steps to help resolve this issue. Your experience matters, and we want to ensure you are happy with your purchase. Keith | Insignia Support https://www.bestbuy.com/site/insignia-24-top-control-built-in-dishwasher-with-3rd-rack-sensor-wash-stainless-steel-tub-49-dba-energy-star-certification-stainless-steel/6403040.p?skuId=6403040
Dishwasher sucks and Best Buy sucks too
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher wouldn't power on and best buy does not stand by their products like they claim they do.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about the issue you've encountered with your dishwasher and the lack of support you received from Best Buy. Providing reliable products and excellent customer service is important to us, and we apologize for falling short of your expectations. Your feedback is valuable, and we will address this issue with our team to ensure it doesn't happen again in the future. If you haven't already, please reach out to our customer support team for further assistance or to discuss potential solutions. We appreciate your understanding and apologize for any inconvenience caused. Keith | Insignia Support https://www.bestbuy.com/site/insignia-24-top-control-built-in-dishwasher-with-3rd-rack-sensor-wash-stainless-steel-tub-49-dba-energy-star-certification-stainless-steel/6403040.p?skuId=6403040
Bad product bad service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited 6 weeks for the dishwasher. They finally installed it. Ran for the first time and there was an error!! Now we can’t get service for a BRAND NEW dishwasher that’s never been used for another 10 days!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Birdcage!
We're very sorry to read you are having this experience with out Dishwasher, please contact us using the link below as we'll be more than happy to further assist you and evaluate all the available options for you:
www.insigniaproducts.com/contact-us
Maria P. Insignia Support
Beware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend at all. This dishwasher was installed brand new. It didn’t even run a full cycle.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that your Insignia 24” Top Control Built-In Dishwasher didn't meet your expectations, especially since it was installed brand new and didn't even complete a full cycle. I understand how frustrating it can be to deal with a new appliance that doesn't work as intended. I apologize that we were unable to provide the quality and performance you expected from our product. Jeth | Insignia Support . https://www.bestbuy.com/site/insignia-24-top-control-built-in-dishwasher-with-3rd-rack-sensor-wash-stainless-steel-tub-49-dba-energy-star-certification-stainless-steel/6403040.p?skuId=6403040
Will Break on you
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In only 4 months after buying and best buy installation, the drain pump stopped working entirely and the dishwasher filled with disgusting liquid that won't drain.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, Lars, for sharing your experience with the Insignia™ 24” Top Control Built-In Dishwasher. We appreciate your detailed feedback and understand the importance of having a reliable appliance. Your insights are valuable to us as we strive to improve our products and services. We hope you find a solution that better meets your needs in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-top-control-built-in-dishwasher-with-3rd-rack-sensor-wash-stainless-steel-tub-49-dba-energy-star-certification-stainless-steel/6403040.p?skuId=6403040
Not operating to expectations!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performance was not consistent. Difficult to cancel operation. Manual was not helpful. Takes too long to complete a cycle.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 24” Top Control Built-In Dishwasher with 3rd Rack, Sensor Wash, Stainless Steel Tub, 49 dBA - Stainless steel, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought damaged dishwasher and never get back . Don’t heat and dry whole washer. Maybe not we’ll operate or damaged or completely not working
No, I would not recommend this to a friend
Awful
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within 6 months of regular use. I’m not happy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Phil. Thank you for writing a review about our Dishwasher. We know how frustrating it is that you are just using your product in a short period of time and it was broken. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.insigniaproducts.com
Dish washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They brought 2 and both had leaks. I has go and select a different brand. Now all is ok
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Freezer,
Thanks for taking the time and effort to leave a review with our Insignia™ - Top Control Built-In Dishwasher with Recessed Handle - Stainless steel. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
did not like
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like the dish racks. Could not hold my plates properly.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JoyceH,
Thank you for writing a review about our Insignia™ - Top Control Built-In Dishwasher with Recessed Handle - Stainless steel. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, however I'd like you to contact our support team for further assistance, at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Quite but not as described
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Making annoying noise called bestbuy they are trying replace, it not quite as it is described
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 weeks after it does not work. It doesn’t finish a cycle
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Esther,
Thank you for taking the time to review our built in dishwasher, we're very sorry to read you are experiencing this issue with one of our products. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
http://www.insigniaproducts.com/
Canceled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled delivery tooks so long to deliver.even extended the delivery for days.not happy
No, I would not recommend this to a friendI do Not recommend buying this.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher does not clean or dry the dishes very well.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Caution,
Thank you for your review. I'm sorry to read that you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Rest assured we will make every attempt to guide you through this issue do not hesitate in reaching us at https://www.insigniaproducts.com/contact-us.
Insignia Support,
Merjorie
http://www.insigniaproducts.com/
- Pros mentioned:Cleaning performance
It actually does what it's supposed to do.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift to our friends who have not had a good dishwasher for several years. They have gotten used to having to wash their dishes by hand before putting them into the dishwasher, and the dishes would normally come out very wet. Now we can put dishes into the dishwasher after just scraping off most of the food but not rinsing and no washing ahead of time, and surprise, surprise, they come out dry! It really is nice to have a real dishwasher that actually washes the dishes and they really do come out clean and dry. The only items that don't come out completely dry are a few plastic lids, but that's no big deal. We will see how long it lasts, but at least for now, we are all very impressed. The downside of this deal is the charges we had to pay for the delivery, the charge for the installation, the charge for the install kit, the charge to haul off the old dishwasher and the extended warranty. All of that almost doubled the price of the item. We bought this one because of the recommendation from Consumer Reports and the good reviews. The other one we were considering had a recommendation from Consumer Reports but had a lot of bad reviews, so we went with this one in spite of the higher charges. It takes 2 hours 45 minutes for a regular load of dishes, which seems like a long time, but at least they do come out dry. It's nice to have the buttons on the top so the little ones can't see them and play with them.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your detailed experience with the Insignia™ 24” Top Control Built-In Dishwasher. We're delighted to hear that it has significantly improved your dishwashing routine and that your friends are enjoying clean and dry dishes without the need for pre-washing.
We understand your concerns about the additional charges for delivery, installation, and other services. While these costs can add up, we strive to provide the best possible service and ensure a smooth setup process for our customers.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help and can offer alternative solutions to enhance your experience.
Thank you for choosing Insignia™ and for your thoughtful feedback! -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-24-top-control-built-in-dishwasher-with-3rd-rack-sensor-wash-stainless-steel-tub-49-dba-energy-star-certification-stainless-steel/6403040.p?skuId=6403040
- Pros mentioned:Cleaning performance, Noise level, Third rack
Gets things clean and is very quiet.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent dishwasher, gets the dishes, pots and pans very clean. My wife like the upper silverware tray. It is also surprisingly quiet. I would definitely buy this product again
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Great dishwasher for the price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After having this a few weeks now, im finding it a bit tricky to load due to the pattern of the tines. I also had to remove the right portion of the 3rd rack to fit taller cups and wine glasses even with the middle rack in the lowest position. For the price though, I am content! And I truly am happy with the way it washes and dries! It gets an A+ for performance and is VERY quiet!
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use, Noise level
Apl69
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet, cleans very well, was easy to adapt plumbig and electrical I am happy with washer.
I would recommend this to a friend
