Customer Ratings & Reviews
- Model:
- NS-32F202NA23
- SKU:
- 6495086
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the 32" Class F20 Series LED Full HD Smart Fire TV, especially praising its picture quality and ease of setup. Many also appreciate the size and connectivity options. However, some customers have noted issues with brightness and missing parts.
This summary was generated by AI based on customer reviews.
Slow connecting remote and tv responses
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok quality for the kids room to watch. There is a lag in remote to tv communication and this is the second one we’ve bought with that issue. After the remote does select what you need the processing can take several seconds also. It’s a bit frustrating. For $100-+ it’s an ok tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your honest feedback. We're sorry to hear about the lag issue with the remote and the processing delays. We understand how frustrating this can be, especially since it's the second time you've encountered this problem. Your comments are important to us, and we'll use them to improve our products. We appreciate your patience and understanding.
- Carl | Insignia Products
Not worth the $$$$
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smart tv worked fine for about 9 mos then the remote just froze making it useless. Went back to Best Buy bought an identical Insignia remote got home and again nothing doesn’t work won’t turn on tv. Very disappointed with this smart tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 32" Class F20 Series LED Full HD Smart Fire TV. We're sorry to hear about the issues you've encountered with the remote. Your feedback is valuable to us, and we appreciate you taking the time to share it. If you have any other thoughts or suggestions, we'd love to hear them. Jeth | Insignia Support.
No Bueno
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about a month, the TV started to have sound issues. Sometimes, I have to restart the TV several times before the sound "kicks in".
No, I would not recommend this to a friendOur recent television purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is okay but with today's technology I expected something a little bit better
No, I would not recommend this to a friendI HATE IT
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazon tries to shove their product down your throat and buries everything else many layers deep. This TV will always start up on Amazon, even though you closed on a different channel. I hate it. I was unable to adjust the picture quality xcept for backlighting. Brightness, contrast etc. were greyed out, could not be adjusted. UNACCEPTABLE. I hate it. And when you shut down the computer, this thing does not go on standby. It starts a darn screensaver from pictures on your computer! UNACCEPTABLE. Also, this TV somehow uploads tons of data to the router - SPYWARE. I HATE IT! I'm sending this back.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you very much for taking the time to review our Insignia™ - 32" Class F20 Series LED Full HD Smart. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Shella
www.insigniaproducts.com/support
Not good. I expected better
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We hate it! It doesn't have a smooth experience. It turns off by itself. Sometimes the audio doesn't work, other times the video doesn't work. I gave 2 stars because it's possibly the users, this is our first experience with this brand. We find Roku TV's much easier to use.
No, I would not recommend this to a friendSlow response, freezes a lot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow response, freezes a lot, I definitely got what I paid for.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the performance issues you're experiencing with the product. It's frustrating when a device doesn't meet expectations, especially if it's causing inconvenience with freezing and slow response times. If you haven't already, we suggest reaching out to the manufacturer's customer support for assistance. They may be able to provide troubleshooting tips or offer a solution to improve the performance. Thank you for sharing your feedback. Keith | Insignia Support https://www.bestbuy.com/site/insignia-32-class-f20-series-led-full-hd-smart-fire-tv/6495086.p?skuId=6495086
Poor picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse picture on a tv I ever bought you cannot get a good quality picture on this tv I have spent hours trying to adjust. Wish I had never purchased
No, I would not recommend this to a friendTv disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed when I turn it on won’t go directly to my cable service. Have to make a selection what input I want every time. J
No, I would not recommend this to a friendMeh...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor angle viewing but very bright. I retuned mine to stay with TCL roku tv instead. Colors seemed off to me even with adjustments. To each his own i guess.
No, I would not recommend this to a friendTV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gone are the days of plugging in a TV and it would work without direction. I need to be a 30 yr old to operate it.
I would recommend this to a friend- Cons mentioned:App compatibility
Horrible Tv ever
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv I have ever owned. The firestick has more capability than this tv has, and it has it built in it. Every app does not work on this TV. We have reset it several times and comes up with the same problems.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re really sorry to hear about your experience with the TV. It’s disappointing when a product doesn’t perform as expected, especially with built-in features that should enhance your experience. We appreciate your feedback and understand how frustrating it must be to deal with app issues and resets. If you haven’t yet, please reach out to our customer support team for assistance with troubleshooting or exploring potential replacement options. Your satisfaction is important to us, and we want to ensure you have a functioning product. Thank you for sharing your thoughts. Keith | Insignia Support https://www.bestbuy.com/site/insignia-32-class-f20-series-led-full-hd-smart-fire-tv/6495086.p?skuId=6495086
Keep simple
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok///////////////////////////////////////////
I would recommend this to a friend“Mushy” sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth $100. Biggest complaint is the sound quality. It’s not clear.
I would recommend this to a friendGet all the information you need
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to give to someone young that knows about these TV's. These not ment for Seniors. When a Senior asks for information, they should be told how difficult it can be to understand how to work
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We understand that technology can sometimes be challenging, especially for seniors. We appreciate your suggestion and will work on providing clearer information to help make our products more user-friendly for everyone. Your input is very important to us!
- Carl | Insignia Products
Ok but dont like it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like this tv. It takes forever to load sometimes. Then there is no way to fully exit out of apps. Like you go to the home screen and music from pandora will still be playing. It glitches alot. I would not recommend this tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ - 32" Class F20 Series LED Full HD Smart Fire TV. We're sorry to hear about your experience with the TV and we appreciate you taking the time to share your thoughts. We will pass this information along to our product development team for further review and improvement. If you have any further feedback or concerns, please don't hesitate to let us know. Thank you for your support. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-32-class-f20-series-led-full-hd-smart-fire-tv/6495086.p?skuId=6495086
- Pros mentioned:Picture quality
Bad t.v.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one we bought had a big white spot in the middle. Returned for another and that one stopped turning on 4 weeks into owning it. Going to return for another brand. The quality of everything was great when it was working.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi EricS,
Thank you for writing a review about our Insignia™ - 32" Class F20 Series LED Full HD Smart Fire TV . We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Products
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not good for streaming only
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV only a few days ago, and I've had to call customer support three times already It's not good for streaming only as I've had multiple errors, and have had it to reset it to factory settings. Perhaps would be better if attached to a cable box, but the color blooms and the picture is generally of only so-so quality. I'm returning this one....
No, I would not recommend this to a friendNeed remote for tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried the chat. No luck. I have messaged Best Buy. My box arrived tape was tampered with. I need a remote. No one is helping. Maybe I should call the store. This is rediculous I would recommend but hope you get a remote
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm really sorry to hear about your experience. It sounds incredibly frustrating to receive a tampered package and not get the help you need. Your feedback is important, and we appreciate you bringing this to our attention. We recommend contacting the store directly for a quicker resolution. Thank you for your patience, and we hope you get your remote soon. - Carl | Insignia Products
- Cons mentioned:Performance
Waste of money
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Absolutely garbage. The TV lags constantly, skips, takes forever to load programs. The remote will not respond half of the time. I bought this TV 3 months ago and I wish it could be returned for something better.
No, I would not recommend this to a friend