Customer Ratings & Reviews
- Model:
- NS-32F201NA26
- SKU:
- 6614070
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the 32" Class F20 Series LED HD (720p) Smart Fire TV, especially regarding its excellent picture quality and ease of setup. Many appreciate the size, finding it suitable for bedrooms, and some like the weight, noting its convenience for mounting. However, some customers have expressed concerns about the product's durability, and a few have mentioned issues with the remote control and brightness.
This summary was generated by AI based on customer reviews.
Poor product and customer service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 1st TCL TV did not work, so we exchanged it, and now the new one does not work either. It is clear this brand is not good. Best Buy's customer service is awful! You have to pay $50 for a membership in order to have a 60-day exchange or return policy. This time we want another brand, but I guess that will not happen. We don't shop at Best Buy enough to warrant this cost. Also, it takes an act of Congress to speak to someone.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there, thank you for sharing your experience with the Insignia 32" F20 Series Fire TV, and we’re sorry to hear how frustrating it has been dealing with repeated issues and the challenges you faced during the return process. Having two TVs fail in such a short time is incredibly disappointing, and feeling unsupported by customer service only adds to that frustration. Your feedback is important, and it helps highlight where both product reliability and the overall experience can be improved.
Pramodh | Insignia
Return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible quality, tv malfunctions all the time I want to return ittt
No, I would not recommend this to a friendinsignia 32"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.high definition tv, good price for its size however the volume doesn't increase past 30.
I would recommend this to a friendNot working properly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My You Tube is not working properly. I can't find my receipt.
I would recommend this to a friendBe careful with the open box items
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased an open box item with zero comments. I presumed that meant it was not missing anything but was sadly wrong. only the tv and plug which is attached were included. No stand, no hardware for the stand, no remote, no manual. Literally just the tv itself. I returned and purchased a different item.
No, I would not recommend this to a friend7tvtv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lot of trouble with TV and internet Amazon controls everything
No, I would not recommend this to a friendBad news TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine until it didn't. The picture froze and had frizzy lines throughout and a loud buzzing screeched from the speakers. I could not shut it off with the remote and had to unplug it to get it to stop. I had to return it (fortunately within the 30 day return period. Best Buy was very good about accepting the return and credited my charge card for the cost. Bad news -- the original cost was a special sale of $69.99, but the now replacement cost was $121.99.
No, I would not recommend this to a friendGrainy Still Pictures
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though this TV is 1080P, the images are very grainy. Still, for $88.00 is a great deal, just don't expect a Great picture at this price. Great for a kids' room or garage.
No, I would not recommend this to a friendGlad I got it on sale
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two, one is great. Good pic and ease of use. Right out of the box The other one, about 15 minutes after turning it on it goes static and restarts. Called Best Buy. They did nothing said it was a manufacturing issue. Insignia did nothing. Glad I got it on sale
No, I would not recommend this to a friendWorst TV ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is absolutely terrible, you get what you pay for! The TV makes a screeching noise and the screen turns to complete static, it sounds like the poltergeist is coming through this TV. The worst part is Best Buy has a 15 day return policy and refused to provide a refund outside of that window and the manufacturer said it was Best Buy’s responsibility. Bottom line stay away from this TV or buy from a more reputable place than Beat Buy.
No, I would not recommend this to a friendI HATE IT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never disliked a TV. Until now. The first one I bought was defective it would not connect to tv. I thought I’d give it another try and they replaced it. And this TV. Does not have my tv apps (such as Spectrum, etc). And you have to have an Amazon account to use the TV. I threw the box away or I would’ve returned it. Graphics are cool for the game though.
No, I would not recommend this to a friendDo not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well im not sure if its firetv in general or if it is this brand but almost everytime i turn it on, after watching it for a little bit all of a sudden it got “frozen”. The screen just stuck with the staticky stripes and some staticky noise. At this point you cant do anything but unplug and plug it back in. One time, i turn it on with no sound at all.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Kiet, thank you for taking the time to share your review with us. We’re sorry to hear that your 32" F20 Series TV has been freezing with static lines and losing sound — that’s definitely not the experience we want for our customers, and we understand how frustrating it must be to unplug and restart the TV repeatedly. Your feedback helps us identify issues that may need improvement, and we appreciate you bringing this to our attention. If you’d like our team to help troubleshoot or explore support options, please reach out to us at 877‑467‑4289 or [email protected]. Thank you again for sharing your experience.
Darshan | Insignia
Bad Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality was bad. I had to bring it nack to exchange it. Even the new one isn’t that great. I guess we get what we pay for.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Nina, thank you for sharing your experience with the Insignia F20 Series TV, and we’re sorry to hear that the picture quality didn’t meet your expectations and that even the exchanged unit still hasn’t performed the way you hoped; we understand how disappointing that can be, and we truly appreciate you taking the time to let us know, as feedback like yours helps us improve future Insignia products, and we are here to help you, our support team can assist further at 877‑467‑4289 or [email protected], thank you again for your review. Darshan | Insignia
Poor durability
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed to be a good tv for the price. We bought it for a guest room. It doesn’t get used all the often. Only had for 5 months and it now makes a very loud screeching noise and screen goes black. We also have a 55 inch insignia tv and it only worked for a couple of years. I would pass on buying this brand.
No, I would not recommend this to a friendNo sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One day my husband was trying to watch something no sound
No, I would not recommend this to a friendTV sucks, stay away.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this TV. If I could give it a zero I would. Constantly freezes, sometimes giving out a loud static sound. I made the mistake of not returning it on time so I'm stuck. It is pretty bad when the Prime video app is hard to load on a fire TV. Spend your money on a roku tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Michael, thank you for taking the time to share your feedback on the Insignia 32" Class F20 Series LED HD Smart Fire TV. We’re very sorry to hear about the freezing issues, loud static, and overall frustration you’ve experienced. A TV should make entertainment simple and enjoyable, not difficult or disappointing.
Your feedback is incredibly important and helps us continue improving the quality and reliability of our devices. If you’d like assistance troubleshooting the issue or exploring possible solutions, our support team is here to help at 1‑877‑467‑4289 or [email protected].
Adam | Insignia
Never got the TV in 4 order tries
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a review on TV as never got it… 4 diff order, 4 different screw ups. No help from off shore customer service who either lies or have no clue what they are talking about, constant over talks the customer and is not trying to offer solutions. If there was ever a doubt why some brands are going away it is the service.
No, I would not recommend this to a friendScreen possessed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason the screen goes blank with loud static every so often. The last three times I’ve tried to watch and episode of a show before bed and is happens. Very disappointing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Steven, thank you for sharing your experience with the Insignia – 32" Class F20 Series LED HD (720p) Smart Fire TV, and we’re truly sorry to hear how frustrating it has been to have the screen go blank with loud static while you’re trying to watch your shows. That interruption is understandably disappointing, and our team would like to take a closer look to help resolve what you’re experiencing. Our Insignia Support team is available at 877‑467‑4289 or [email protected], and we’ll be glad to assist you further. Thank you for sharing feedback.
Darshan | Insignia
system need to fix
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.everything is ok, but only one thing is worse to me , because i use it for my menu display, and it will shut off , after couple minutes, and the system can't change to sleep mode to never
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Quan, thank you for sharing your experience with the Insignia F20 Series TV, and we’re sorry to hear that the screen is shutting off after a few minutes when you’re using it as a menu display, especially since the sleep settings aren’t allowing you to set it to “never,” which we understand can be very frustrating when you need the display to stay on continuously; we appreciate you bringing this to our attention, as feedback like yours helps us improve future Insignia products, and we are here to help you with further support through our team at 877‑467‑4289 or [email protected]; thank you again for taking the time to leave your review. Darshan | Insignia
Don’t buy 32” Insignia Fire TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased two 32 inch Insignia Smart TV’s. Both were a terrible experience. 1 TV would not recognize the remote control at all so set up not achievable secondly the other TV in another room did and would come on and off based on actions in the other room. 2. Second TV won’t down load apps (prime video, Netflix etc) despite strong WiFi connection. Bad experience with this size model
No, I would not recommend this to a friend
