Customer Ratings & Reviews
- Model:
- NS-32F201NA26
- SKU:
- 6614070
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the 32" Class F20 Series LED HD (720p) Smart Fire TV, especially regarding its excellent picture quality and ease of setup. Many appreciate the size, finding it suitable for bedrooms, and some like the weight, noting its convenience for mounting. However, some customers have expressed concerns about the product's durability, and a few have mentioned issues with the remote control and brightness.
This summary was generated by AI based on customer reviews.
Low price. Not great quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was in great condition physically. However when it’s on the screen just goes out and makes a weird static noise out of no where. The only way to stop it is to either turn it off then back on or unplug it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, thank you for sharing your experience. We’re very sorry to hear that your TV is losing picture and making a static noise unexpectedly. That’s not the level of reliability we want our customers to experience, and we understand how frustrating it must be to power‑cycle or unplug the TV just to stop the issue. Please feel free to contact us directly at 877‑467‑4289 or [email protected] so our team can assist you further and review the available options. Thank you for choosing Insignia products.
Mueez | Insignia Products
DON'T PURCHASE THIS TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote doesn't connect to the TV and the TV powers off while in the middle of watching it. Even reach out for support only answer they had was to send back in for refund.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Benisha and thank you for sharing your feedback. We’re sorry to hear you’re experiencing issues with the remote and the TV powering off unexpectedly, that can definitely interrupt your viewing experience. Our support team would be happy to take another look and help troubleshoot this with you. You can reach us at 877‑467‑4289 or [email protected]. We truly appreciate you taking the time to let us know about your experience.
Sidhartha | Insignia
Bad, bad, not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and works but It gets fuzzy and the volume shoots up like back in the day when the TVs had “static”. And it scares the crap out of my 7 year old. Only way to fix it is to unplug the tv and turn it back on. This happens at least every other day
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Dear Insignia Customer, thank you for sharing your feedback. We’re sorry to hear that your TV is experiencing fuzzy picture issues and sudden volume spikes and especially since it’s startling your child. That’s absolutely not the experience we want for you. Your feedback is important to us, and it helps us continue improving our products and overall customer experience. Please feel free to contact us directly at 877‑467‑4289 or [email protected] and we will be happy to help you.
Rafay | Insignia Products
- Cons mentioned:Remote control
Cheap but not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! Slow response, poor internet interface, inadequate remote.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello John, thank you for taking the time to share your experience with us. We’re sorry to hear that your 32" Insignia F20 Series TV has been slow, difficult to navigate online, and that the remote hasn’t met your needs, we understand how frustrating that can be. Your feedback is valuable, and we’ll use it to help improve future products. Our support team would be glad to explore the issue in more detail and review troubleshooting or warranty options with you at 877‑467‑4289 or [email protected]. Thank you again for bringing this to our attention.
Darshan | Insignia
Returned after a few days
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound malfunctioned on it the first few days and returned it for a different TCL brand 40" for about the same price.
No, I would not recommend this to a friendLoud Annoying Reset Every Morning
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is for my office. Every morning, after I turn on the TV, it freezes, shows squiggly lines across the screen, and emits a VERY loud screeching sound. After about one minute, it resets itself. Then it works fine for the rest of the day.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Bill,
We appreciate you sharing the technical issues you are encountering each morning. It is concerning to hear about the disruptive audio and display performance, as we aim for our televisions to provide a seamless experience in your workspace. To resolve this Issue, please contact us at 877-467-4289 or [email protected] so we can provide further assistance. Thank you for choosing Insignia.
Allen | Insignia
Terrible TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was damaged when opened. It was for a playroom so I used it as was. Sound worked, then one day just stopped. I did the recommended troubleshooting and even did a factory reset, but the sound still won't come on. I highly recommend NOT buying this tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jennifer,
We appreciate you sharing these challenges regarding your television. It is disappointing to hear that your unit arrived with damage and that the audio has since failed despite your troubleshooting efforts, as we strive to provide durable and high-quality products. To resolve these performance issues, please contact us at 877-467-4289 or [email protected] so we can look into this further. Thank you for choosing Insignia.
Allen | Insignia
TV missing leg screw. Leg fell off. TV broke.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with this purchase. It was missing 4 leg screws that secured the legs on the Tv. One leg fell off and it fell on the floor and smashed. Geek squad could not repair it. I bought the same TV yesterday and it had 4 screws to secure the legs. I called customer service (Keyona)? And was told I have to come into the store again and talk to the manager to be reimbursed
I would recommend this to a friendFALSE ADVERTISING
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it advertised as SET UP all the guys did was put the feet on the set DID NOT HOOK IT UP WITH SPECTRUM when I said if you will not SET IT UP TAKE IT BACK they left and I mean took off ! this is what Best Buy said was set up. DIDN'T KNOW THE TO HOOK IT UP TO SPECTRUM THAT IS WHY I ASKED FOR DELIEVER
No, I would not recommend this to a friendNot good quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good quality, it's a cheap television for the price but the picture is low grade, if i had known i would have paid a little more for a better brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Even, thank you for sharing your feedback. We’re sorry to hear the picture quality didn’t meet your expectations. Your experience matters to us, and we’d like to help make this right. Please reach out to our support team at 1-877‑467‑4289 or [email protected] for further assistance.
Sam | Insignia Products
Too many issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had multiple issues in the first week. Kept having to reset it. The last staw was the sound not working (and no, it wasn't muted). Returned.
No, I would not recommend this to a friendGlitcho
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second replacement I got for this same brand same size randomly makes an extremely loud shhhhhhh noise like the black and white screen.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia Customer, thank you for sharing your feedback. I’m really sorry to hear that you’ve experienced this issue more than once. A loud static‑type noise like that is definitely not the experience we want for you, and I understand how frustrating it must be to go through it again with a replacement unit. We appreciate you bringing this to our attention, and we want to make sure it gets resolved properly for you. Please feel free to reach out directly at 877‑467‑4289 or [email protected]. Thanks for choosing Insignia products. Sandhya | Insignia
Returning
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning immediately had this less than a year and it randomly makes a loud noise followed by freezing and static
No, I would not recommend this to a friendLike but is not that expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m having problems the tv is loosing the sound, so I have to reset to estar to ear the sound I did couple time I’ll return
No, I would not recommend this to a friendWithout internet, set up is very difficult
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was purchased for use at a lake cabin with no internet service whatsoever. We are still attempting to complete set up without internet.
No, I would not recommend this to a friendVery unimpressive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Resolution on this TV is incredibly dissappointing, but I guess fair for the price.
No, I would not recommend this to a friendBUYER'S BEWARE!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very poor product and Best Buy (Insignia) does NOT stand behind their warranty. I will NEVER purchase from BEST BUY again. I purchased the TV on a Wednesday and it cracked over the weekend. Attempted to return the purchase and the manager or online customer would not accept the product. Lesson learned
No, I would not recommend this to a friendTerrible product and even worse service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy used Roadie to deliver this item. They pulled up to my house got it out and then put it back in the truck and drove away. States it couldn’t be delivered and a refund would be issued. It’s been over three weeks and I still haven’t received my refund.
No, I would not recommend this to a friendDon't buy. Beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good TV for a bit,then when I use it on HDMI,the picture and sound distorts,and I can't power it off or anything else,then reboots on it's own. It's getting returned.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia Customer, thank you for sharing your experience with the Insignia 32" Class F20 Series LED HD Smart Fire TV. I’m really sorry to hear that the TV started distorting the picture and sound when using HDMI and then became unresponsive before rebooting on its own. That kind of performance issue is incredibly frustrating, especially when the TV worked well at first. We truly appreciate you taking the time to let us know about this, and we understand why you’ve decided to return it. Sudeep | Insignia
Its Stupid to buy a Smart TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too many problems, didnt know about smart TV. Salesperson lied to me about something important. I wrote to Customer Service about it, but got no answer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia Customer, thank you for taking the time to share your feedback. We’re sorry to hear that your experience with the Insignia 32 F20 Series Smart TV has been frustrating, especially with the issues you’ve encountered and the concerns about the information provided at purchase. That’s not the experience we want for our customers, and we understand how disappointing this situation must feel. Your feedback is important to us, and it helps us continue improving our products and overall customer experience. Sabiha | Insignia
