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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 917 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are positive about the overall performance, quiet operation, and large capacity of this machine, which many users find easy to understand and aesthetically pleasing. While the majority of feedback is favorable regarding the various settings and design, some users have expressed concerns regarding the effectiveness of the cleaning process and the length of the wash cycles. Overall, the product is well-regarded for its user-friendly interface and efficient design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 917 reviews
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great Machine and Great Value!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this machine for a month now and it is truly the laundry machine I didn’t know I needed! I was looking for a machine that was affordable and quite basic. The sale price was attractive and I honestly didn’t even pay attention to the features that were included. When the machine was delivered and set up, I immediately used it and I am so impressed with the simple controls that have a variety of load type settings. I actually really enjoy doing laundry now and look forward to the next load. That’s adulting! The machine has great settings and the auto load sensor for water. volume is fantastic. It washes very well. It’s very quiet and it holds a large quantity of laundry. I really like the glass lid so that I can see what’s happening inside the machine and I also really like the digital time display.I am so impressed with this machine’s functionality that I’m actually going to go ahead and purchase the matching dryer as well even though I don’t really need a new dryer quite yet.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level, Overall performance

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer runs good, looks good and the settings are all perfect for multiple washing needs. the cylinder is huge for heavy loads. I appreciate the quietness when in use and the alarm when done. Laundry detergent receptacles are placed perfectly to the water source. It's been almost a month with this product, i'll review again after some use. So far it is an excellent appliance. I'm quite surprised.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Premium performance and durability at a value

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a pair of very expensive Maytag washer and dryer that we paid probably about $3000 for the set. They lasted about three years and just barely 3 years. Unfortunately, we live in a pretty small town and there’s not many appliance stores and we have four teenage boys and then myself and my wife so six people a.k.a. a lot of laundry. Coincidentally the Maytag dryer quit heating and started to become almost uneven in the drum when it was rotating, so it would make a very loud clunking noise and almost within days of each other the washer started doing the exact same thing in terms of the clunking noise. Since it only really takes about two days before we have three loads of laundry to do, I made the executive decision to drive an hour to the closest Best Buy to purchase a new washer and dryer and when I got there since I have the Best Buy membership, they had a deal if you bought their insignia brand I believe it saved us like $200 or 150 for the pair. I can’t remember the exact price so in total we paid less than $800 for this washer and dryer set. And let me tell you best emergency purchase, we have made in terms of a major household appliance. All of the features that it has in the fact that you can set your preferred cycle to where you only have to hit the power button then hit my cycle and start so just click three button press in itself is great our $3000 set that we had before from Maytag didn’t even have that. In terms of the quality of washing the items, the washer does amazing and in terms of drying the items the dryer does amazing. Wow, we do have a lot of people in the house. My wife does a good job of taking care of things and she never overloads the washer. The dryer so that was not why our Maytag went out. She puts the same size loads in these insignias and they handle it completely fine. It does all the self balancing all that stuff and I’m genuinely very impressed with this set. I’m even more impressed with how quiet they are. I’ve never had a washer or dryer that is this quiet. Overall, an incredible product set that I would highly recommend to anybody. The set is a perfect example that paying the most amount of money doesn’t always translate to the best performance, experience or time-saving. It washes everything in less than an hour and it’s always clean. We never have to rewash unless of course we fall asleep at night and forget to put the clothes into the dryer but hey that’s user error right. I just can’t say enough how impressed we are with the set Best Buy really nailed it in terms of performance and value for the customer here. These things are constantly running because with four teenage boys, and then myself being an outdoors type of person we always have at least one more load to put in the washer. I would say on average we do about four loads a day between clothes, towels, and bedding and pillowcases, etc. Thank you, Best Buy for making such a great product that didn’t burn a hole in my wallet like the Maytag did.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Josh, thank you for taking the time to share such a detailed experience! We're thrilled to hear the washer has been handling your household's laundry demands so well while delivering impressive performance, quiet operation, and great value. It means a lot to know it has exceeded your expectations and become such a reliable part of your daily routine.

      Vennila | Insignia BBY-ExBrand_Insignia

  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    Nice washer machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer I bought two months ago, and it is a life changer, I love the different cycles, and all my clothes have washed great so far. Best washing machine I have had in my lifetime. I have loaded large blankets/comforters and they have cleaned completely well. Great cycles and easy to operate. Very quiet, make three beeps when ur clothes are finished.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. It’s quiet and works great. The tub is deep and can hold a large load like bedding. The settings are easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Noise level

    Rated 5 out of 5 stars

    Perfect Washer for My Home – Love It!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this Insignia washer for a few weeks now, and I’m absolutely loving it! The washing performance is excellent—my clothes come out clean and fresh every time, and the ColdMotion Technology helps me save energy. It's super quiet during operation, which is a big plus, and the modern design fits perfectly in my laundry space. At first, there was a slight "new machine" smell during the initial few washes, especially when it was spinning, but it disappeared after just a few uses. Thankfully, the smell never transferred to the clothes, and it didn’t affect their cleanliness or freshness at all. Overall, I’m really happy with this purchase and would highly recommend it to anyone looking for an affordable yet high-quality washer!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Abel! Thank you for your review. We’re thrilled to hear the washer is performing well for you, from the strong cleaning results to the quiet operation and modern design. We also appreciate you mentioning the brief “new machine” smell during the first few uses, and we’re glad it cleared up quickly. Thank you for sharing your experience and for recommending the washer.

      Sidhartha | Insignia BBY-ExBrand_Insignia

  • Pros mentioned:
    Capacity, Noise level, Overall performance

    Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer at a great price. Handles all laundry from clothes to bedding. Much quieter than our old Whirlpool.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    New washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't usually give a 5 star rating but this washer deserves it. I am very happy with this appliance it has exactly what I need size, capacity and features and the price was terrific.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Insignia top load washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer! It works great, washes quickly, and it is soundless!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Insignia Customer, thank you for your feedback on our Insignia™ 4.1 Cu. Ft. Top Load Washer with ColdMotion Technology. We appreciate you taking the time to share your experience, and we're grateful for your support of the Insignia brand.

      Mueez | Insignia BBY-ExBrand_Insignia

  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Washer. Goes well with the Insignia Dryer. Recommend to Everyone.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Insignia Customer, thank you for sharing your feedback; we’re pleased to hear the Insignia™ 4.1 Cu. Ft. Top Load Washer pairs well with your Insignia dryer and has delivered a dependable laundry experience, and we appreciate your recommendation and choosing Insignia. Mueez | Insignia BBY-ExBrand_Insignia

  • Pros mentioned:
    Capacity, Noise level, Overall performance

    Rated 5 out of 5 stars

    Nice overall washer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far a nice washer. love the sleek modern look and wash features. quiet, large compacity. just an overall nice washer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Simple to operate, cleans well, and is quiet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans well, simple to operate, quiet, and lots of basic features with numerous options: water level, temp, soil, and special cycles. The 4.1 tub size seems much roomier than my Maytag 4.0 because agitator is smaller. I am 5 ft and I can easily reach the tub bottom. Happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Insignia is impressive.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my insignia washing machine, it is the best washing machine I've ever owned it does everything for you just about other than put them in the dryer. It really is very efficient and cleans clothes very well even large loads. The bucket is very deep so it can hold extra large loads also.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Great Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for a great price!! Works perfectly and fits a lot of clothes for my family of 5

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Insignia 4.1 Cu. FT. Top-Load washing machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine looks great and functions amazingly. It runs quietly which is a plus. The lid has a soft close hinge, so no more smashing your fingers

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    KeKe brand new wash machine is great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My washer runs great it was the best decision I ever made. The washer is so quiet I barely know it’s washing my clothes best decision I ever made. I love the clear see through lid on this washer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    I love this washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I researched washers for far too long but i kept coming back to this one. I like the auto water level function and use it all the time. It has a large tub. Are there larger machines out there? Yes. But this one is great for a family. I don't think that it would fit a king size comforter but it handles a queen just fine.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Dear Insignia Customer,

      Thank you for sharing your experience! We’re so glad to hear you’re loving your Insignia washer and that it’s been a great fit for your family. Your feedback means a lot to us.

      Warm regards,
      Abdul | Insignia BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Dented unit, but works great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kinda loud, but overall works great! Easy instal and setup. Has the “sensing” water festure, but you can also bypass that and choose your water level which is awesome! My unit came dented so please inspect promptly. No help from BestBuy on the dent but overall satisfied with the washer itself.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Carlos, thank you for sharing your experience. We're glad to hear the washer is working well for you and that installation was smooth. We’re sorry to hear about the dented unit and the trouble getting support, your feedback is important, and we’ll make sure it’s passed along to our team. For further queries, please feel free to reach out directly at 877‑467‑4289 or insigniasupport@bestbuy.com. Thanks for choosing Insignia products. Thank you for choosing Insignia Products. Sandhya | Insignia BBY-ExBrand_Insignia

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Insignia Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Washes clothes fast and come out very clean. Pretty quiet. Quieter than our old washer. I would purchase again. Highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nice wash machine!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, able to see through from glass top, clothes are clean!

    I would recommend this to a friend
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