Customer Ratings & Reviews
- Model:
- NS-50DF710NA21
- SKU:
- 6401029
Rating by feature
- Picture Quality
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.4 out of 5 stars
Customers are saying
Customers are satisfied with the picture quality, price, easy setup, and smart TV features of the 50" Class F30 Series LED 4K UHD Smart Fire TV. However, they have concerns about its durability, short lifespan, screen issues, remote control, and warranty.
This summary was generated by AI based on customer reviews.
TV lasted 2 1/2 years, then screen died. AWFUL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine until it died completely. Insignia and Best Buy should be ashamed for a product that can't last even 5 years.
No, I would not recommend this to a friendMenu randomly pops up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought because it’s a smart tv and wanted to switch from a roku tv. Bought a certified refurb first and returned because the menus keeps randomly popping up. Got a roku tv and could not get all our cable channels to program. Returned for another insignia in a larger size hoping the menu thing was a fluke. It’s not. The menu pops up at least 4 times a day and either goes to the home menu with no video or brings up the app menu with video in the background. Also, now if it sits on mute for longer than 30 minutes, the screen goes black and you have to unplug and reset the tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about out 50" TV! We understand how annoying is when a device stops does not work as expected. We would be happy to assist you further! Please feel free to contact us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Got what I paid for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv keeps glitching, while watching one app it continues to jump to another app. It also has been stopping in the middle of watching a movie and going back to the Home Screen. You can see the screen moving like a wave while watching tv also.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV, I understand how upsetting it is when things don't work as expected, that's why I would kindly ask you to contact us if you ever encounter another issue with your appliance, we'll be more than happy to provide any needed assistance.
Insignia Support
Angela
- Cons mentioned:Reliability
Died immediately!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked long enough to add my apps then died and would not turn back on again. Tried Insignia troubleshooting help line with no luck. Returned and got a 50” TCL and much happier.
No, I would not recommend this to a friend Don’t waste your time or money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst!!! Didn’t even last a year!!! It was never dropped, or anything. The screen froze while watching a basketball game and when I realized it had frozen I thought NBA League pass was frozen mid feed. So I tried to exit the app and when that didn’t work I turned the TV off to then turn it back on and see a tv screen that was white and black and multiple colored lines all over it. Just don’t even bother with this purchase. I feel bad Amazon linked up with such a horrible tv company!!
No, I would not recommend this to a friendTv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In less than 2 weeks I had to return this TV to Best Buy for an exchange. The TV developed a horizontal line through the middle of the picture. This was just a bad TV. I have had good luck with this brand, Best Buy took care of me.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MichaelS,
Thank you for taking the time to review our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
- Cons mentioned:Remote control
Remote stopped working without any reason
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV remote stopped working in less than a month. called best buy and they said its covered under warrantly and they will send another one... .. that was over 45 days ago and still nothing.. i have a TV with no remote, so pretty much useless buyer beware
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, thank you for taking the time to leave a quick review of the 50" Class LED 4K UHD Smart Fire TV. I am sorry to read that you are having remote issues with your TV, I know how frustrating this can be due to the TV's limited buttons. Please help me with the following troubleshooting point:
-Factory Reset the Voice Remote by pressing and holding: DPAD-left, back and menu (options) buttons for 10 seconds.
Duban M- Insignia support
INSIGNIAPRODUCTS.COM/CONTACT-US
Lines was too long
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t really care for the line bc they told me that it would be curb side but it wasnt
No, I would not recommend this to a friendOpen box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was in good condition but missing the ac adapter
I would recommend this to a friend- Cons mentioned:Reliability
Don’t buy this brand
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our screen turned dark grey/black while watching. We’ve only had it 1 1/2yrs. 1st tv we’ve ever owned to only last this long. Of course it’s outside the warranty. We will not purchase this brand again.
No, I would not recommend this to a friend Rip off
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me go in and say a little tell you a little story I purchased this TV my first one it lasted one year started getting lines in it they replaced it because it was still under a year warranty the second one lasted one year it is not worth the money do not get this TV this is the worst purchase I have ever did each TV of this brand only lasted one year not worth the money the second TV I have sound and a black screen
No, I would not recommend this to a friend- Cons mentioned:Reliability
Crappy TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV ever! Lasted 6 months and then died, no picture, no sound, no fix either! Do your homework when buying TV’s cause I didn’t and didn’t get warranty either! TV’s aren’t what they used to be!
No, I would not recommend this to a friend Mr. M
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV lasted 11 months and the picture went out I do have sound
I would recommend this to a friend- Cons mentioned:Reliability
Sadface
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was pleased with the performance of the TV however it didn't last past two years and that was very disturbing.
No, I would not recommend this to a friend TV review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m still having problems using this new TV. Sometimes when I use the remote to power on the set it doesn’t turn on. There are times that I need to try several times to get the set to power on. I’m still considering getting a replacement TV for this current one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi OneTexFan,
Thank you for taking the time to review our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
This one lasted 1 year 3 months.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price. This is my second one, and the led backlight burned out on this one too. I thought the first time was a fluke. This time it lasted 1 year and 3 months. If you buy this TV, MAKE SURE YOU BUY THE WARRANTY.
No, I would not recommend this to a friendBroken tv
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the tv 6 months to come home to the tv being pixles and nothing happened to it. Then have to wait 4 days for a service tech to come out to look at it since they dont do tv service in store over 42 in.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JenniferY,
Thank you for taking the time to review our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Can not take off the auto sleep mode
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV to display a menu, which requires nothing complicated but just a picture displayed. However the TV goes to sleep every 5 minutes and screen goes dark. I tried turning off the sleep/timer but it still goes to sleep, I contacted the TV’s customer service and they told me that it’s an automatic feature that can not be turned off. What a joke, I thought the representative was joking but no he was serious. So a total garbage if you ask me because it not doing what I need it to do, and stay on. Keep going to sleep every 5 mins, even if I set the timer to 240 mins.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Chickmex,
Thank you for writing a review about our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. We know how annoying is when the TV keeps going to sleep every 5 minutes and is not working as expected. We would love to check this situation further with you, I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow or reach as at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
- Cons mentioned:Reliability
Not worth it!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it…. Barely lasted a year & started having colorful vertical & horizontal lines whenever the TV was turned on.
No, I would not recommend this to a friend Less than 3 years and backlight has failed
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this tv for less than 3 years. Was only located in 1 place, never moved...and the screen has gone dim. It appears the backlight has gone out.
No, I would not recommend this to a friend