Customer Ratings & Reviews
- Model:
- NS-50DF710NA21
- SKU:
- 6401029
Rating by feature
- Picture Quality
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.4 out of 5 stars
Customers are saying
Customers are satisfied with the picture quality, price, easy setup, and smart TV features of the 50" Class F30 Series LED 4K UHD Smart Fire TV. However, they have concerns about its durability, short lifespan, screen issues, remote control, and warranty.
This summary was generated by AI based on customer reviews.
Wasn’t happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV glitched from the beginning. I thought it was my cable service. Then it just stopped working all together and I got a plain blue screen. Turns out none of the three HDMI cable ports are working. . . . No the tv is no longer returnable
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 50" Class F30 Series LED 4K UHD Smart Fire TV! We know how frustrating is that your fire TV stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
- Cons mentioned:Reliability
Works for a year.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just stop working after a year. First time ever on any TV I ever bought.
No, I would not recommend this to a friend Stay away from Insignia TV!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on 3/14. Got credit card statement on 4/4and an hour later tv quit! Had to call Insignia since Best Buy has 15 day return policy. Geek Squad came to check on 4/5 on Insignia’s dime. Confirmed that it didn’t work! Had sound with no picture. Done with Insignia and zBest Buy because of their return policy. We did end up getting refund.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
I am so sorry to hear that your experience with our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV has not meet your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. We appreciate your trust in our products and the time you took to share your experience with it. I'm really sorry to read that you are experiencing this issue with one of our products. But, if you have any more questions or concerns, please, use the link below to reach us.
Insignia Support
Louise
www.insigniaproducts.com/support
Peice of **** brand and tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had this tv less then 2 years and its already got a black screen. Was watching tv on it next thing you know i come back in the room to find that its really dark and can barley see the tv. Its broken. Just like that. Un real and would never buy another insignia ever.
No, I would not recommend this to a friendI think this was used. It's broken after 3 months.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's March 3rd. My television is on the fritz after owning it for less than 3 months. It turns off or goes to screensaver by itself. When I turn off the TV it doesn't really want to do that. The volume lags behind the picture. The picture quality is not great. It's too bad I can't return it. It's not worth fixing. I suspect that I was sent a used product.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Do not buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes over a minute for this TV to start up. Picture is good, sound is horrible
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Rich!
Thank you for taking the time to review our 50" Smart Fire TV, I'm very sorry to read your having issues with your TV while starting up, I would kindly ask you to contact us using the link below as we'll be more than happy to further assist you and help you have this problem addressed:
www.insigniaproducts.com/contact-us
Maria P. Insignia Support
Do not recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do NOT reccimd this TV! I got 2 of these TVs and they both have stopped working, not even 2 years old yet! The screens in both of them just out if nowhere went dark. If you're going to get them, definitely get extra coverage because neither one of ours even lasted 2 years so both my boys are now both out a TV!
No, I would not recommend this to a friendAlan Z
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frequent repair calls. TV shuts down after a few hours/days after Geek Squad shows up for a service call. Temporally fixed but multiple calls to Best Buy has not provided any permanent solution. Please help me. The review questions below only apply when TV is able to turn on which is infrequent.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AlanZ,
Thank you for taking time to write a review our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. I want you to know that we deeply care about the experience our customers have when purchasing Insignia Products. This is why I would like to properly assist you by reviewing your situation with this Fire TV since it should be working correctly. Please reach out to us through the link below where we will gladly help you with this.
Dina || Insignia Support || https://www.insigniaproducts.com/
Screen went bad
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Guess i was luckier than most others on how long this tv lasted. Mine went bad after 2 years and 3 months. Maybe there should be a recall on this tv.
No, I would not recommend this to a friendDissapointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. I had the tv for less than 2 years and the screen is dim. Did a factory reset, update and watched every youtube video on how to fix it. The only thing left to do is get someone to fix it which will cost more than what the tv is worth. Wasted money
No, I would not recommend this to a friendLegs won't screw on even/flat.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks like a nice TV, I wouldn't know because I can't get the legs screwed on it. Guess I will be bringing it over to my local Best Buy and having them put the legs on. Something is off with the screw holes. Spent 2 hrs trying real hard to make it work. Just ship it with the legs on already. Pretty upset
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KimberlyF,
Thank you for taking the time to review our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Worst purchase ever!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had tv little over a year and screen is black. Not worth the money. Contacted Best Buy but because I didn’t have extended warranty there was nothing they could do for me. Soooo disappointed. Bought it for my grandchild and now need to purchase another one.
No, I would not recommend this to a friendIt sucks
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this TV for less than a year. I bought it in February 2022. It’s just now sucks. White screen. I even tried to do the resets and everything they told me to. Nothing. I guess at the price, it would do this.
No, I would not recommend this to a friendRoku is better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer the Roku tv. Downloading the apps through the tv is a pain. Roku has the Spectrum app which is why I prefer the Roku.
No, I would not recommend this to a friendDo not recommend…
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this TV for a year and three months. Lines are beginning to run through the screen so I am sure it’s only a matter or time before it goes out and of course the manufactures warranty is only for a year. Do not recommend!
No, I would not recommend this to a friendStay away from this tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is trash. There’s a bunch of lines on the screen and when you first turn it on you can’t even see the picture there’s so many lines. The tv only was good for 6 months. Save your money
No, I would not recommend this to a friendDoes not work and will not update
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have struggled with this TV since we started it up. The software does not load the Apps consistently and gets hung up all the time. I have followed all the trouble shooting and reset the TV many times. The TV will not update the software. It continually says an error was encountered, please try again later. After three weeks I am done trying and am returning this TV
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Sorry that currently we didn't duplicate the issue. Could you please help to provide the DSN information for our analysis? The DSN information can be found under: Setting -> Device & Software -> Your TV.
Thank you in advance.
- Cons mentioned:Reliability
Terrible!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television didn’t last one full year! I am totally disgusted
No, I would not recommend this to a friend Waste of money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV died 1 year 2 months after purchasing. Very disappointed. Best Buy sent a Tech and diagnosed it as the panel going bad or the board. Either way, even with my Totaltech Membership, I was out of TV unless I was willing to pay an atleast $250 for another panel which did not include the labor.
No, I would not recommend this to a friendWon't last past 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv October 10. 2021, on October 10, 2023, backlight went out, screen was completely black, sound was still there, but screen black., didnt even make it to the 2nd year, I'll never buy this brand again, ever!!
No, I would not recommend this to a friend