Customer Ratings & Reviews
- Model:
- NS-50DF710NA21
- SKU:
- 6401029
Rating by feature
- Picture Quality
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.4 out of 5 stars
Customers are saying
Customers are satisfied with the picture quality, price, easy setup, and smart TV features of the 50" Class F30 Series LED 4K UHD Smart Fire TV. However, they have concerns about its durability, short lifespan, screen issues, remote control, and warranty.
This summary was generated by AI based on customer reviews.
I think this was used. It's broken after 3 months.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's March 3rd. My television is on the fritz after owning it for less than 3 months. It turns off or goes to screensaver by itself. When I turn off the TV it doesn't really want to do that. The volume lags behind the picture. The picture quality is not great. It's too bad I can't return it. It's not worth fixing. I suspect that I was sent a used product.
No, I would not recommend this to a friendStay away from Insignia TV!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on 3/14. Got credit card statement on 4/4and an hour later tv quit! Had to call Insignia since Best Buy has 15 day return policy. Geek Squad came to check on 4/5 on Insignia’s dime. Confirmed that it didn’t work! Had sound with no picture. Done with Insignia and zBest Buy because of their return policy. We did end up getting refund.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
I am so sorry to hear that your experience with our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV has not meet your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. We appreciate your trust in our products and the time you took to share your experience with it. I'm really sorry to read that you are experiencing this issue with one of our products. But, if you have any more questions or concerns, please, use the link below to reach us.
Insignia Support
Louise
www.insigniaproducts.com/support
Horrible
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was fine one day and the next the screen is black with a line on the top. Seems this is a common issue. I wish I read the bad reviews a bit more.
No, I would not recommend this to a friendWaste of $$
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died right at the 2 year mark. It started about 6 months ago with lines across the screen... and today, the whole thing went black.
No, I would not recommend this to a friendRoku is better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer the Roku tv. Downloading the apps through the tv is a pain. Roku has the Spectrum app which is why I prefer the Roku.
No, I would not recommend this to a friendDo not recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do NOT reccimd this TV! I got 2 of these TVs and they both have stopped working, not even 2 years old yet! The screens in both of them just out if nowhere went dark. If you're going to get them, definitely get extra coverage because neither one of ours even lasted 2 years so both my boys are now both out a TV!
No, I would not recommend this to a friendPeice of **** brand and tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had this tv less then 2 years and its already got a black screen. Was watching tv on it next thing you know i come back in the room to find that its really dark and can barley see the tv. Its broken. Just like that. Un real and would never buy another insignia ever.
No, I would not recommend this to a friendWorst purchase ever!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had tv little over a year and screen is black. Not worth the money. Contacted Best Buy but because I didn’t have extended warranty there was nothing they could do for me. Soooo disappointed. Bought it for my grandchild and now need to purchase another one.
No, I would not recommend this to a friendAlan Z
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frequent repair calls. TV shuts down after a few hours/days after Geek Squad shows up for a service call. Temporally fixed but multiple calls to Best Buy has not provided any permanent solution. Please help me. The review questions below only apply when TV is able to turn on which is infrequent.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AlanZ,
Thank you for taking time to write a review our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. I want you to know that we deeply care about the experience our customers have when purchasing Insignia Products. This is why I would like to properly assist you by reviewing your situation with this Fire TV since it should be working correctly. Please reach out to us through the link below where we will gladly help you with this.
Dina || Insignia Support || https://www.insigniaproducts.com/
Does not work and will not update
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have struggled with this TV since we started it up. The software does not load the Apps consistently and gets hung up all the time. I have followed all the trouble shooting and reset the TV many times. The TV will not update the software. It continually says an error was encountered, please try again later. After three weeks I am done trying and am returning this TV
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Sorry that currently we didn't duplicate the issue. Could you please help to provide the DSN information for our analysis? The DSN information can be found under: Setting -> Device & Software -> Your TV.
Thank you in advance.
Legs won't screw on even/flat.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks like a nice TV, I wouldn't know because I can't get the legs screwed on it. Guess I will be bringing it over to my local Best Buy and having them put the legs on. Something is off with the screw holes. Spent 2 hrs trying real hard to make it work. Just ship it with the legs on already. Pretty upset
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KimberlyF,
Thank you for taking the time to review our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
- Cons mentioned:Reliability
Terrible!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television didn’t last one full year! I am totally disgusted
No, I would not recommend this to a friend Dissapointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. I had the tv for less than 2 years and the screen is dim. Did a factory reset, update and watched every youtube video on how to fix it. The only thing left to do is get someone to fix it which will cost more than what the tv is worth. Wasted money
No, I would not recommend this to a friendInsignia 50" Smart TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture was not sharp. My 8 year old LG 1080 has better picture. Also, picture clarity settings did not work.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our 50" Fire TV Edition/ TV! We understand how annoying is that your TV's picture does not meet your needs. We would love to assist you further in this situation! Please feel free to contact us at the link below to get assistance with your unit.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Waste of money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV died 1 year 2 months after purchasing. Very disappointed. Best Buy sent a Tech and diagnosed it as the panel going bad or the board. Either way, even with my Totaltech Membership, I was out of TV unless I was willing to pay an atleast $250 for another panel which did not include the labor.
No, I would not recommend this to a friendVery basic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a regular tv. I bought this online by mistake. Does not allow me to have regular channels. Just an Amazon Fire set up. Very basic and disappointing, however if you live the Amazon Fire system this is great for you. But for the price , I could have gotten a regular smart TV that has more options to do more. I can’t even use my spectrum TV app on this and not my ATT TV APP either.
No, I would not recommend this to a friendQuality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is not that great. You would think a the quality of a smart tv with 4K and HD with be great but it’s not.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Meko,
Thank you for sending us your feedback about our 50" TV. I understand that at times we are not truly satisfied with the features and quality of our products, so we appreciate your comments and will take them in mind to improve our product in the future. Hopefully we will regain your trust again, please feel free to contact us at the link below for any assistance you may need with your item.
Itzel I. - Insignia Support. https://www.insigniaproducts.com/contact-us
Best Buy Do Better
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this TV last year in July '21. It is now Dec '22 and the back lights went out. Do not buy, The repairs cost the same as buying a new tv. I do not recommend this TV. Best Buy owns this brand & they are cheaply made.
No, I would not recommend this to a friendDo not recommend…
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this TV for a year and three months. Lines are beginning to run through the screen so I am sure it’s only a matter or time before it goes out and of course the manufactures warranty is only for a year. Do not recommend!
No, I would not recommend this to a friendIt sucks
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this TV for less than a year. I bought it in February 2022. It’s just now sucks. White screen. I even tried to do the resets and everything they told me to. Nothing. I guess at the price, it would do this.
No, I would not recommend this to a friend
