Customer Ratings & Reviews
- Model:
- NS-50DF710NA21
- SKU:
- 6401029
Rating by feature
- Picture Quality
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.4 out of 5 stars
Customers are saying
Customers are satisfied with the picture quality, price, easy setup, and smart TV features of the 50" Class F30 Series LED 4K UHD Smart Fire TV. However, they have concerns about its durability, short lifespan, screen issues, remote control, and warranty.
This summary was generated by AI based on customer reviews.
Best Buy Do Better
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this TV last year in July '21. It is now Dec '22 and the back lights went out. Do not buy, The repairs cost the same as buying a new tv. I do not recommend this TV. Best Buy owns this brand & they are cheaply made.
No, I would not recommend this to a friendInsignia 50" Smart TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture was not sharp. My 8 year old LG 1080 has better picture. Also, picture clarity settings did not work.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our 50" Fire TV Edition/ TV! We understand how annoying is that your TV's picture does not meet your needs. We would love to assist you further in this situation! Please feel free to contact us at the link below to get assistance with your unit.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Very basic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a regular tv. I bought this online by mistake. Does not allow me to have regular channels. Just an Amazon Fire set up. Very basic and disappointing, however if you live the Amazon Fire system this is great for you. But for the price , I could have gotten a regular smart TV that has more options to do more. I can’t even use my spectrum TV app on this and not my ATT TV APP either.
No, I would not recommend this to a friendBeautifully made but not consistent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv just stops working out of nowhere after a few months it is slow.
No, I would not recommend this to a friendSound malfunction!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My tv sound goes in and out after a year in and half
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello ShawnF,
Thank you for sharing your experience with our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.insigniaproducts.com/
Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is not that great. You would think a the quality of a smart tv with 4K and HD with be great but it’s not.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Meko,
Thank you for sending us your feedback about our 50" TV. I understand that at times we are not truly satisfied with the features and quality of our products, so we appreciate your comments and will take them in mind to improve our product in the future. Hopefully we will regain your trust again, please feel free to contact us at the link below for any assistance you may need with your item.
Itzel I. - Insignia Support. https://www.insigniaproducts.com/contact-us
- Cons mentioned:Remote control
Bad remote?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having problems with remote. Not sure if it’s the remote or tv?
I would recommend this to a friend - Cons mentioned:Reliability
not good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working after a year. dont waste your money.
No, I would not recommend this to a friend Tv broke
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv screen went out after approximately 18 months. Only had a 1 year warranty. Was told I would have to pay at least $125 for a visit plus parts. It was the newest tv in my home. So disgusted at the wasted money on this.
No, I would not recommend this to a friendSad. Lost my money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent image and operation but after three months it stopped working for no reason, there were no shocks or short circuits. Almost the entire screen appears black for no apparent reason and only a small strip can be seen at the top. It's sad because I liked this screen
No, I would not recommend this to a friendDisappointment
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although I have purchased Insignia brand in the past with no issues this model was not the best. It worked for 9 months before the screen went out. Luckily it was within the warranty period and Best Buy was able to exchange it for another model.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RebeccaJ,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Junk don't buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought first one and half the picture went out after 3 months, under warranty so had another shipped ,bad right out of the box,returned to Best Buy and ended up spending another $100 for a different TV so defeated the whole reason buying this TV in the first place.
No, I would not recommend this to a friendBuyer beware
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst tv brand I have ever dealt with. It's the second time I've returned this brand. The customer service was terrible on trying to either fix it or exchange it. I would never buy from here again.
No, I would not recommend this to a friendDamaged Item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came broken. Went to the store and they said they couldn’t do anything about it. Because I didn’t purchase the geek squad. Regardless of that I received it damaged not like I’m gonna open it at the store and make sure it’s not broken (which next time I just might). Oh well it’s not their money right?
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello!
Thank you for writing a review for our 50" Class LED 4K UHD Smart Fire TV Edition TV, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
Beautiful picture, but didn't last 2 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it worked it was a really nice TV. However, at 17 months old, the screen went black. I tried every hint on google to get it back up and running, but ended up having to call the geek squad. Also, the remote had to be replaced a couple times because it stopped working
No, I would not recommend this to a friendQuit working after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working after 2 years. Otherwise was a fine TV. Wouldn't buy again.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Does not last
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.14 months old and is totally dead. So frustrating.
No, I would not recommend this to a friend Poor Quality Control, TV image shakes every minute
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was wrapped in plastic and had its screen exposed when I came to pick it up curbside. Within a few weeks, the tv picture becomes distorted and starts shaking making you feel like you’re about to have a seizure. So sick of these retailers blatantly ripping me off it’s not okay…
No, I would not recommend this to a friendinsignia 50 inch went dark after only 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we bought a 50 inch insignia in april of 2021 on may 4 2022 it went dark. called customer support, went through their fix it protocol, said it cannot be fixed. About 1 year old and is trash. No damage to it, used 3 to 4 hours a day, went dark and is now trash, not covered due to being over 1 year old
No, I would not recommend this to a friendWavy lines-waste of money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is great EXCEPT it regularly randomly has wavy lines all across it. It's unpredictable and very annoying. It started after only a few months, and of course was out of warranty. Total waste of money.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MeganA,
Thanks for taking the time and effort to leave a review with our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com