Customer Ratings & Reviews
- Model:
- NS-50DF710NA21
- SKU:
- 6401029
Rating by feature
- Picture Quality
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.4 out of 5 stars
Customers are saying
Customers are satisfied with the picture quality, price, easy setup, and smart TV features of the 50" Class F30 Series LED 4K UHD Smart Fire TV. However, they have concerns about its durability, short lifespan, screen issues, remote control, and warranty.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
Bad remote?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having problems with remote. Not sure if it’s the remote or tv?
I would recommend this to a friend Beautifully made but not consistent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv just stops working out of nowhere after a few months it is slow.
No, I would not recommend this to a friendWon't last past 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv October 10. 2021, on October 10, 2023, backlight went out, screen was completely black, sound was still there, but screen black., didnt even make it to the 2nd year, I'll never buy this brand again, ever!!
No, I would not recommend this to a friend- Cons mentioned:Reliability
not good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working after a year. dont waste your money.
No, I would not recommend this to a friend Stay away from this tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is trash. There’s a bunch of lines on the screen and when you first turn it on you can’t even see the picture there’s so many lines. The tv only was good for 6 months. Save your money
No, I would not recommend this to a friendSound malfunction!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My tv sound goes in and out after a year in and half
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello ShawnF,
Thank you for sharing your experience with our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.insigniaproducts.com/
Unreliable
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice reasonable Fire TV until the power supply/back light died after a year and a half. Then not so much.
No, I would not recommend this to a friendDamaged Item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came broken. Went to the store and they said they couldn’t do anything about it. Because I didn’t purchase the geek squad. Regardless of that I received it damaged not like I’m gonna open it at the store and make sure it’s not broken (which next time I just might). Oh well it’s not their money right?
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello!
Thank you for writing a review for our 50" Class LED 4K UHD Smart Fire TV Edition TV, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
Screen went bad
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Guess i was luckier than most others on how long this tv lasted. Mine went bad after 2 years and 3 months. Maybe there should be a recall on this tv.
No, I would not recommend this to a friendSad. Lost my money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent image and operation but after three months it stopped working for no reason, there were no shocks or short circuits. Almost the entire screen appears black for no apparent reason and only a small strip can be seen at the top. It's sad because I liked this screen
No, I would not recommend this to a friendJunk don't buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought first one and half the picture went out after 3 months, under warranty so had another shipped ,bad right out of the box,returned to Best Buy and ended up spending another $100 for a different TV so defeated the whole reason buying this TV in the first place.
No, I would not recommend this to a friendDisappointment
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although I have purchased Insignia brand in the past with no issues this model was not the best. It worked for 9 months before the screen went out. Luckily it was within the warranty period and Best Buy was able to exchange it for another model.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RebeccaJ,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Tv broke
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv screen went out after approximately 18 months. Only had a 1 year warranty. Was told I would have to pay at least $125 for a visit plus parts. It was the newest tv in my home. So disgusted at the wasted money on this.
No, I would not recommend this to a friendBeautiful picture, but didn't last 2 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it worked it was a really nice TV. However, at 17 months old, the screen went black. I tried every hint on google to get it back up and running, but ended up having to call the geek squad. Also, the remote had to be replaced a couple times because it stopped working
No, I would not recommend this to a friend- Cons mentioned:Reliability
Does not last
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.14 months old and is totally dead. So frustrating.
No, I would not recommend this to a friend insignia 50 inch went dark after only 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we bought a 50 inch insignia in april of 2021 on may 4 2022 it went dark. called customer support, went through their fix it protocol, said it cannot be fixed. About 1 year old and is trash. No damage to it, used 3 to 4 hours a day, went dark and is now trash, not covered due to being over 1 year old
No, I would not recommend this to a friendBuyer beware
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst tv brand I have ever dealt with. It's the second time I've returned this brand. The customer service was terrible on trying to either fix it or exchange it. I would never buy from here again.
No, I would not recommend this to a friendPoor Quality Control, TV image shakes every minute
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was wrapped in plastic and had its screen exposed when I came to pick it up curbside. Within a few weeks, the tv picture becomes distorted and starts shaking making you feel like you’re about to have a seizure. So sick of these retailers blatantly ripping me off it’s not okay…
No, I would not recommend this to a friendTv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just to have something look look at but if You can afford to get better please do so
No, I would not recommend this to a friendWavy lines-waste of money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is great EXCEPT it regularly randomly has wavy lines all across it. It's unpredictable and very annoying. It started after only a few months, and of course was out of warranty. Total waste of money.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MeganA,
Thanks for taking the time and effort to leave a review with our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
