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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 342 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers love the Dual-Layer Case for Samsung Galaxy S23 Ultra, highlighting its excellent protection, perfect fit, and overall case quality. The price point is also appreciated, along with the grip and feel it provides. However, some customers find it difficult to remove the case and mention that the side buttons can be hard to press.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 342 reviews
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is very snug on my S23 ultra, it would take a lot for the phone to pop out even on a drop. The raised lip is more than significant protection for the screen. Only reason i didn't give it 5 stars is its not very good looking and smudges easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Flagship Phone Samsung Universe S23 Ultra

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have found the S23 Ultra Superior to the S22 Ultra & S21 Ultra in the design of the physical phone it just got perfect dimensions and the way it feels in your hands even with a case is amazing and I am sure all will agree plus it has a Superior brainand camera

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Samsung Galaxy S23 Ultra

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone! Battery lasts all day, and the camera is amazing (seriously, I can't stop playing with it). I would highly recommend this over any other flagship phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First flagship phone in 8 years

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely not disappointed. I use the gps for pretty much the entire work day and the battery barely stops below 50%. Everything is quick to load. Run multiple apps at the same time. Static back button always in the same location on the screen (f u apple). Everything is crisp and clean and runs great. Doesn't get hot even while charging while using it, if I want it at 100% when I'm done with work.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    S23 ultra !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best camera on a phone yet! Samsung is definitely the goat ! Buy at best buy for unlocked version so resell value is better . View my sample picture with my dog in wyoming .

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera met and exceeded all expectations! It's a great phone!

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and awesome camera! Would not change it for anything else!

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Shake67

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fits with some protection without adding any bulk.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung galaxy S23 ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is great and works amazing, recommend it a hundred percent.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broke by the 2 week.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case itself did its job a protected my phone but all it took was one drop to break. This case broke on the first drop, from waistline high.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      We're sorry to hear about your experience with our case, and we understand your disappointment that it did not withstand the impact from a single drop. While we strive to design and manufacture products that offer reliable protection for your devices, we acknowledge that there may be instances where they do not meet expectations. Your feedback is invaluable to us as we continually work to improve the quality and durability of our products. Please reach out to our customer support team so we can assist you with a replacement or refund. We appreciate your understanding and the opportunity to make this right for you. Keith | Insignia Support https://www.bestbuy.com/site/insignia-dual-layer-case-for-samsung-galaxy-s23-ultra-black/6527375.p?skuId=6527375 BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The physical buttons of the cell phone and the physical buttons of the Cover are not compatible

    No, I would not recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be honest, I bought this case as a very temporary (and cheap) solution thinking I'd immediately order a better one from the 'zon once I got home with the phone. However, over a month later and I feel no itch to replace this one. The case has the right amount of grip; not to slippery nor grippy... just right. It's very comfortable in the hand. Cosmetically, it looks good IMO. Kind of a stealthy look, which I like. Buttons work great, and has the proper raised edges at top and bottom of front. The back has nice recessed cutout for camera stuff, and I like that it actually lays perfectly flat on it's back. My only real critique would be that the bottom is a bit deeper than others, so getting the S-pen out is just ever-so-slightly more time consuming. It's not bad, nor hard to get out, just bit harder than some of the cases out there that have a recessed hole there. As for protection, I have dropped my phone once on concrete and the case did it's job. Not even a noticeable mark on the case. :)

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Better fit on S22 Ultra

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have both S22 and S23 Ultra Phones. I tried this case on the S23 Ultra and it is very tight on the phone. I had hard time getting the phone in and then harder time getting it out. It is made of 2 pieces, one soft cover and another hard shell. The protection provided is not actually as expected or required. The side of the case are very low exposing a lot of the screen curves and making it more at risk of getting damaged... Beside, that exposure would make anything hit and rub directly to the screen protector and lift it off. Then I was thinking, since I have both phones and they are very close in dimensions, why not try the case on the S22 Ultra and here is the surprise: The S22 Ultra fits very well in the case. Easy mount and easy remove. The screen exposure is still the same on the sides but the phone is well snug inside. Another issue that I figured out later, the lips of the upper and lower side are really high and when making calls, it feels bad on the ear as both soft and hard part of the case meet above that ear speaker area. I buy and use a lot of Insignia products from Bestbuy. This one is not the best of them... It needs to be revised. On the good side, the plastic is indeed premium and covering a very good protection. The rubber part of the case as well. Insignia used high quality premium materials for the case. Over all, it is acceptable phone case with adequate protection but with a lot of rooms for improvements.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Intelligent design, sturdy and excellent quality

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product from Insignia. O am writing this review after 2.5 years of using this case. It protected my expensive s24 Ultra from several bad falls and drops on to the street just getting out of car. It also prtected from scracthes and scuffs. Very good design and sturdy quality overall.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for taking the time to share your experience. We’re glad to hear that the Insignia case has provided reliable protection for your S24 Ultra over the past 2.5 years. It’s great to know the design and durability have held up through everyday use and unexpected drops. We truly appreciate your continued support and are happy the product has served you well.

      Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Price, Protection

    Rated 4 out of 5 stars

    Good enough

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice affordable barebones phone case. It does a decent job at protecting your phone. I purchased this case as a temporary solution to protect my new phone when i purchased while i waited for a case i ordered to come in the mail. I ordered a case that has better protection and a built in screen protector. This case would be great for normal use when paired with a good screen protector. I would recommend this case for anyone looking for a well priced case that doesnt require extra protection for their phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Stylish yet simple design that is not bulky

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stylish yet simple design that is not bulky. Plenty of material to provide protection will raised ridges at top and bottom of the screen. Two layers provide a tough outer shell and a softer interior layer for absorbing shock. The sides are recessed to allow touch at the side of the screen. Perfect for my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip, Protection

    Rated 5 out of 5 stars

    Perfect Fit

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this case because it fits my S23 ultra perfect. Its snugged but still has a firm grip. Also I did my own drop test to make sure the phone suffered no damage and this Insignia case held up with no problems to my phone. I recommend this case only for a sleek look and it affordable price.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Galaxy 23 plus ultra

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap and affordable. Does what it is suppose to do when dropped. Don't need the big bulky ones.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Grip, Price

    Rated 4 out of 5 stars

    Galaxy S23 Ultra phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone case,just what I needed,nice quality and price, nice to hold,thank you

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Price, Protection

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it's a steal makes the phone that much safer and it fits just right no complaints i do recommend this item for your Samsung galaxy 23

    I would recommend this to a friend
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