Customer Ratings & Reviews

I did not have an earlier version but this thing has lots of bells and whistles that I've not learned but!! I took this on a Caribbean vacation and got some great pictures on it! I do have lots to learn but it has been fun so far!

Wow! This is my first response to this latest addition to my camera arsenal. This has me really thinking outside the box and creating some content completely different than before. So happy with the purchase.

I upgraded from a one X3 and all around this is better the features/ and the night mode “chefs Kiss”

REAL REVIEW, Not from a FanBoi. So, where do we begin. This product is bad and seems rushed just like their other products. They use influencers to peddle their products and not through actual research and development imho. 1. Issues with artifacts in the video. If you zoom in just a tiny bit you get either Jello in the footage or you get artifacts/noise. Or you can win the lotto and get both. The 3 new AI chips don't fix this and to be honest they should not be needed to FIX anything. If they gave you a good sensor and good glass, this would not happen. (Common sense) the scamfluencers on YouTube will NOT tell you. Also, if you zoom in 10/15% you get tons of blurry footage. Something to look forward to! 2. Color science is off. It is a good improvement over the X4 tbh, but that doesn't mean much, because the X4 was awful as well. 3. Audio: Actually, pretty decent improvement but who actually uses audio right from any device when you will put your own audio in it anyway? 4. Customer service IS ABYSMAL! They are worse than DJI's customer service. 5. You can't ask questions for support on their Facebook or reddit pages. They will ban you, which is unbelievable. That is why you see mostly positive on their, they remove the bad. 6. Their application v.2 is awful. There are TONS of complaints online about this as well. And if you think the footage is off when you see it in app, you're in for a bigger surprise when you export the footage in 8k. If you use this strictly for phone videos, this might be for you. I don't consume my footage on a tiny screen, I enjoy it on an iPad or 4k screen. Phone screens do nothing for me. 7. Night footage is BAD. Think the day footage is bad? Wait till you have "AI" trying to fix that already bad footage and also having to deal with all the issues night footage has in general What do you think will happen? Exactly.... Just stay away from this. 8. I am returning mine due to the fact that my camera will not connect to wifi after 10/15 minutes of use. It loses connection and it takes 3/10 restarts and some kind of secret handshake to get it to reconnect. I don't know if it's heat or not because this is supposed to be better than the X4. And the X4 I had never lost connection and didnt reconnect EVEN with the metal cage I had around it. I have asked for support from Insta and just got stupid answers like (restart it). They don't want you to return the cameras nor do they want to help you get it back up and running. Photo samples are directly from 8K video in sphere. As stated, I don't use this tiny video for 6-inch screens. And one thing that Insta AND all its influencers have stated is: This camera is "Game changing", "Can do it all", "Amazing clarity". Is that right? Tell those people to send you .insv files with raw footage not heavily edited by big dollar editors that clean up footage, color grade, etc... they can't. I have even set up a drop box and asked the big creators to do so, not one could provide me their amazingly clear footage. One last thing: When these influencers are who telling you about the Insta360 X5 claim they aren't paid. Or it's not sponsored. This is a lie and in the US that is against the law. The camera they receive IS considered payment AND is considered sponsored.

Very great 360 cam, it does everything great from the videos day and night to photos, the only downside is battery life isnt the best battery isnt better than any action cam out there

Like the ability to reframe my footage— just wished image quality was better.

Excellent for a motorcycle. All around video protection for accidents, and the ability to scene some crazy shots.

Camera is my second 360 and by far the best video,photos yet

Great camera clear image and very clear audio. Just buy it.

Is super good thsi camera for 360!! Easy nice etc etc

Insta360 is great! I got it as a present for a friend and he loves it!

One of the Best Cameras I've ever purchased. I took a trip to Jamaica recently and the sights sounds atmosphere, this cam bar none. Missed not a single moment from the catamaran to climbing The infamous Falls.... the best to have to capture every angle of things your own periphery never captcha!!

Awesome for low light situations. I bought this for concerts.

Good camera for work (real estate) & life vlogging!

awesome Camera everything works perfectly great customer service

Reading the reviews i can understand why people are not happy with it. However its still worth it in my opinion and in a matter of time they will fix the bugs just like any new product has. I started with the x2 and liked it except the tiny screen. I went to the x3 and loved it as well and now i have the x5 and see the upgrade compared to the x3

Happy with the new additions. Super long battery life.

Works great with a suction mount and a car. Good for a temporary dashcam or gap cam

Love the night video mode, which makes the footage vivid althouhg it could be a super dark night. the mic works very well in windy beach too. On thing I noticed it that I need to drop the EV if the sunlight get too good esp. at noon time. As an X3 user, I am satisfied with all upgrades so far.

Still overheats sadly ln temperatures over 90F and i was using it as dash cam improved night vision