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Customer Ratings & Reviews

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Customer reviews

Rating 3.4 out of 5 stars with 56 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.4 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

61%would recommend to a friend

Customers are saying

Customers recognize the Omni Pro 18L 14-in-1 Air Fryer Toaster Oven for its fast cooking and air fryer capabilities. Many appreciate its multifunctional features, allowing them to cook a variety of foods with ease. However, some users have concerns about the durability of the touch screen and temperature control, as well as the warranty coverage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 56 reviews
  • Cons mentioned:
    Touch screen

    Rated 1 out of 5 stars

    Adjustment panel quit working

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too fancy! Soon as warranty expired the touch screen quit working. Worked well when I could adjust the settings. Now impossible to make any settings, making it useless. How I miss physical knobs and buttons.

    No, I would not recommend this to a friend
    • Brand response from Instant Brands Support
      Posted .

      Hello Dubya. We're sorry to hear that. We'd be happy to lend a hand if you want to contact our Customer Care team. We can do some troubleshooting or see if warranty coverage is needed. If you're interested, please contact us via the Instant Home website.

  • Rated 1 out of 5 stars

    Buyer beware

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The control panel stops working. Instant Brand knew it and still sold it. When the air fryer works, as it should, it's great. When the control panel stops working meaning you can't change the temperature or the time, you pretty much need to use it as is. Whatever default setting it is, that's what you can use. You pay over $100 for a dud. If you're out of warranty, you're out of luck, You get a 30% coupon but who wants another air fryer from Instant Brand?

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooking speed

    Rated 5 out of 5 stars

    This is the one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the one if your looking? Had thier previous model for years, just upgraded and its perfect

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Yaassssss!!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchased, yet made a whole chicken on the roast mode and came out absolutely chef Gordon Ramsay approved

    I would recommend this to a friend
  • Cons mentioned:
    Temperature control

    Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do NOT purchase! First one I could not change temp even right out of box. I got a replacement, worked good for about 1 month. This one I can't adjust the temp nor the timer.

    No, I would not recommend this to a friend
    • Brand response from Instant Brands Support
      Posted .

      Hello LeeS. In this case we suggest that you contact our Customer Care team through our website. We are always happy to help you!

  • Pros mentioned:
    Air fryer

    Rated 5 out of 5 stars

    Best air fryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful appliance! It beats my old air fryer hands down

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Light stopped working after a month!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Functionally this is a great air fryer. I does everything you could possibly want. My main complaint is that after having it for a little over a month the light bulb burnt out - and there’s no way to replace it!!! After looking it up this seems to be a common issue, which is very upsetting considering the cost of this unit. If you don’t care about the light, then go for it. Otherwise, look for another air fryer that has a replaceable bulb.

    No, I would not recommend this to a friend
    • Brand response from Instant Brands Support
      Posted .

      We're sorry to hear that, Ashley. We'd be happy to help with your Vortex, if you want to contact our support team. We can do some troubleshooting or see if warranty coverage is needed. If you're interested, please contact us via the Instant Home website.

  • Rated 5 out of 5 stars

    Tricky to learn but packs a punch.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An upgrade from the last version which I also loved. Best pizza cooking period. These have a little learning curve but when you learn the tricks they are dynamite. I do miss the presets from the prior model.

    I would recommend this to a friend
  • Pros mentioned:
    Air fryer, Toasting

    Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Cuts baking time in half. Lots of room. I've actually baked and air fried on 2 racks at the same time. Toasts and broils great as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Instant Pot Omni Pro

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This appliance does it all. We have created awesome and healthier meals with this air fryer!

    I would recommend this to a friend
  • Cons mentioned:
    Temperature control

    Rated 1 out of 5 stars

    Too hot outside

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very dangerous if you have young ones. I returned immediately because this unit gets so hot on the outside.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Time saver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great kitchen addition . Saves time on meal preparation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice..........bought one for son, loves it!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Died in 6 months and Best Buy wouldn’t offer any help

    No, I would not recommend this to a friend
    • Brand response from Instant Brands Support
      Posted .

      Hello Darr. In this case we suggest that you contact our Customer Care team through our website. We are always happy to help you!

  • Rated 1 out of 5 stars

    Looked like it had been open

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Return because I paid for a brand new one and the box looked like it had been open. I never opened it, just returned. Best Buy have a habit of sending out used or open box items as NEW. BEWARE

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My little Air Fryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it has been great for air frying and baking. I do have to adjust the time or the heat on some things. It does not seem to get too hot on the outside, but like any heating oven it gets warm. Easy to clean, just put the removable parts in the dishwasher and wipe down the inside. Bottom try is removable for easier cleaning.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete piece of garbage, customer service even the worst. Don't buy this crap.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooking speed

    Rated 5 out of 5 stars

    Omni Pro 14 in 1

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First item I tried was to convert my Meatloaf recipe. The result was impressive and delicious.

    I would recommend this to a friend
  • Pros mentioned:
    Cooking speed

    Rated 5 out of 5 stars

    Oven electric

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this item is great for cooking my cake. Chicken roast and diferent foods is great .

    I would recommend this to a friend
  • Pros mentioned:
    Cooking speed

    Rated 5 out of 5 stars

    perfect for me.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cooks faster and better than most ovens that cost way more.

    I would recommend this to a friend
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