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Customer reviews

Rating 4.6 out of 5 stars with 4029 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 185 Showing 3,681-3,700 of 4,029 reviews
  • Rated 3 out of 5 stars

    Great protection

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it because it automatically renews and we don't have to worry about our computer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don’t know

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not use …………………..don’t know how good it was ….

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Webroot Computer Threat Protection

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seemed to workwell, but very high in price for what I wanted to spend.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    We root has worked well.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had Webroot for a number of years and have not had any problems. We’re set up to automatically re-new each year so the protection on our computer never lapses.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok I got it as a free trial but overall good experience not bad

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ?

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if its working but everything seems to be ok

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No longer applicable to me

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I no longer have this and use only Trend. sorry but no more to say

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No notification on automatic renewal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues with Webroot. Issue with Bestbuy in that we receive no notice (email or otherwise) of this automatic renewal. Spend a couple of hours on hold with credit card company to find what the heck the charge is for. You can do better. Should be automated.... Got a notice in 2018, 2019.... Nothing for 2020.

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      I'm sorry to hear you had some confusion around the automatic renewal through Best Buy. I hope that you resolve it with them soon! Webroot

  • Rated 3 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Quality is good. Hopefully doesn't need replacing anytime soon.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was and provided service as stated... very reliable

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has not stopped virus. I had to purchase a second level to keep computer safe.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    As advertised

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as advertised easy to read and install on my laptop

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Computer

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problem use on my computers. A good antivirus protector

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works Fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works fine. I had no problems with it. I have had good results with buying from Best Buy

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Webroot - Auto Renew danger

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seemed to work fine however it was set to auto renew at an extremely high price. The only way to get it removed from my credit card was to call customer service. it was a big hassle. Beware!!

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      please reach out to BestBuy support for assistance: 1 (888) 237-8289 Webroot

  • Rated 2 out of 5 stars

    This product is not very good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product to use with a Mac and every time Mac does an operating system update this product either does not work or lags behind for catching up with the update. Not worth the money. Best Buy should be ashamed of themselves for selling this as a quality virus protection product.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok to buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is ok to buy as a first protection plan. Renews 6 months after purchase

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not really sure

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer is riddled with adware, not sure how well this actually works

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Prefer kaspersky

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average anti-virus. Prefer competitors, including Kaspersky.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a free 3 month security and it worked fine just kinda spendy I think

    No, I would not recommend this to a friend