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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 4029 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 4,029 reviews
  • Rated 5 out of 5 stars

    Virus Protection

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had webroot for several years now. Its easy to use,and it works great. Seems to do its job protecting my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend Webroot. I always renew. Very secure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never worry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love not having to worry about my personal information.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No virus issues

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had never heard of Webroot until we made technology purchases from Best Buy. It's proven to be effective and kept all of our devices virus free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A excellent kit

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A excellent product when installing a new dishwasher.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apparently doing a good job protecting the PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot is as good as Norton, Mc Afee and other anti-virus systems. It has done a good job protecting the PC. The Geek Squad contract has been good and has been put to use a couple of times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using for 10 years. Has protected computer and data. They are still in business ask their product has staying power and keeps up with the issues of today

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It's got problems...

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought Webroot in 2017 with my laptop because it was easy and convenient at the time. There are minor inconveniences, and major inconveniences: Minor: When I start my computer up, and it decides I need a scan, it starts the scan before I can say no. The scan only takes a few minutes. The automatic scans don't catch everything. I bought four copies and put it on my son's computer. He was complaining that his computer was slow and had been acting funny for a week. The last automatic scan was that morning and had found 0 threats. I manually scanned, and found 45 threats, after which the computer acted normally again. After the auto-scan, the results pop up through whatever you're doing. The biggest result is that it sometimes crashes the game I'm in, hard enough that a restart is required. Usually the game is just minimized. Major: After being on my laptop for a year and a half, it started opening up multiple instances of itself. When I tried to end them with Task Manager, it said I didn't have access. I am the only user, with administrator access. The multiple instances bogged down my computer so much it was unusable. It took roughly two hours to uninstall Webroot, after which my lap top could be used again. I have four licenses to Webroot. I now only have two computers using them. I can't re-download Webroot, because their website wants me to log in. The only way to reset the password is to answer a case sensitive question. It won't accept my answer, no matter how I write it. My biggest worry now is that I won't be able to cancel the auto-renew. On the other hand, it does seem to be able to find viruses and the like. Webroot is, unfortunately, it's own worst enemy.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Have you tried working with support yet? I recommend you reach out to BestBuy support so they can help you resolve these issues: 1 (888) 237-8289 Webroot

  • Rated 5 out of 5 stars

    Webroot Internet Security

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Internet Security Protection for any PC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very easy to use and probably one of the least expensive products like this available. I'm very happy with this product and don't anticipate ever changing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple but safe PC protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, easy to renew and easy to follow up on updates.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet Security

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with my purchase. I feel secure that Webroot will keep my computer safe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A safe bet? Who really knows

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot say it worked even after the subscription I have not had any issues with my device.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only gave it four stars because I don't know enough about how everything works together to provide my security so there may be other options. This has worked for us and we are happy with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value security

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve purchased Webroot Internet Security for several years and I am glad I did I always receive great service whenever I have a problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this! It helps me be sure that my computer is safe!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Webroot Internet Security

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I continue to purchase this product as I am convinced that it keeps my computer secure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saved space and have had no issues. No viruses or outside attacks whatsoever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Pleased

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Webroot for 3 plus years now..... love it!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Webroot

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have used web root since we bought our new laptop about 5 years ago. It has been flawless. We renew it every year

    I would recommend this to a friend
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