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Customer reviews

Rating 4.7 out of 5 stars with 6981 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 6,981 reviews
  • Rated 5 out of 5 stars

    Another good thing from Geek Squad.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A piece of mind your computer is protected from viruses, and crashes. A small price to pay per year that runs always in the background. A good buy for surcurity. I've been using this app for years now and I find it to very useful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty confusing.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works well and protects computers as promised, however there is a glitch somewhere in the software as it almost immediately is asking you to upgrade or sign on for more time as if it is expired even when you've only had it less than a year. Recommend one gets a thorough explanation and confirmation as to the limitations and timeframe for renewal or replacement form the Geek Squad when they apply this to your computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    webroot is seamless, easy to use

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this security. It is seamless and makes me aware of all issues including a system crash. I thought I lost everything when my new Surface system crashed for no reason but everything came back and the webroot software recognized and reported the crash. It updates seamlessly, I don't have issues with viruses and it doesn't interfere with my work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Presto-Chango - new phones working!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently purchased an Iphone 12 and 12 SE. Our experience was as painless as getting new phones can be. Our customer service lady, Jess, was great. She loaded up our new phones with current information, assisted us in getting new screens, cases, chargers, etc. She even updated our Verizon plan for us, since we are far from tech-guru's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Webroot because it is a light antivirus that doesn't take up too much room and pairs well with Google Chrome. It runs in the background so you don't have to worry about doing manual scans. I was doing a Google search that led me to an unfamiliar website and Webroot immediately closed the tab, ran a scan, detected the threat, and removed it. I have no complaints whatsoever with this awesome antivirus!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    E-Security

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with Webroot security for all my devices. I have control on how I set it up and I can run a quick scan anytime I want to. Webroot cautions me when exploring some new connections and I think that has kept me safer from hacks and spoofing. I have had Webroot for several years now. Nothing is 100% perfect these days but I feel secure with Webroot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect security for your computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives me total peace of mind and very easy to renew. Great security advising me on the computer when a scan will happen so I have the choice to reschedule the scan or stop my working on my PC. Also let's me know results of of every scan. This product is great for me and Geek Squad techs also use this for their personal requirements which is a great recommendation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Webroot Internet Security Yearly Subscription

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This security subscription is included in my Total Tech Support and saved me $$ by replacing the security program I was previously using. When I had a problem appear on the routine scan report, their online technician identified and resolved the problem so that I did not have to take my computer to the store to repair. Great customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So happy that I purchased this service!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy that I purchased this service at the time of purchasing my laptop a few years ago. The cost is reasonable and applied to three devices. The price is locked in so it never goes up each year that I renew! I can call as many times as needed at no additional charge and get the help I need. It is just nice to know that if I can't figure out my computer issues alone that there is someone I can turn to!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You need this and it pays for itself.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WEBROOT covers your needs under one security blanket. With backing and perks, you cannot beat the price and peace of mind. Buy it, it is the best insurance at every level.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable Security Software !

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot is the one I have used for many years now (a yearly subscription) and I am confident when I am on my computer that if a virus is lurking this software will find it. I have used the two other leading brands of security software but this is the best one for my devices !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Security - I've Used it for many years

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had Webroot for many years and it's fantastic at keeping my computer safe from malware, etc. It lets me know if there is any issue (Ie: Low memory, etc). It's peace of mind knowing this is running on my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WEBROOT

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I been using WebRoot far a long time now and I really like it. One it easy to use it also safe to use as well. I have used this on my lap tops for years and now I have it on my desk top. I like how it show you what it doing and how fast it checking and scanning my computer. I like the fact it updates it self when needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great antiviral/security program

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received webroot once again with my yearly renewal of tech support membership. I've had it f for the last 3 years on all computers/laptops in my home. It's great and you hardly notice webroot is running in the background. No problems at all. Webroot keeps us protected from viruses and the firewall works great as well....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MarvinP

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thankfully, Webroot has kept me safe and I constantly monitor my computer with a scan once in awhile, realizing that Webroot does automatic scans. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Webroot

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software is part of our security solution. It does catch somethings that are other software doesn't. We have it on all of our computers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid choice for protecting multiple devices

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot has served us well for years. Good protection that doesn't interfere with any of our apps or operating systems. Solid protection for several devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What is happening to Best Buy?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Something terrible has happened to Best Buy. Their customer service used to be among the best. I have recently had the worst customer experience of my entire life. Their customer service was not consistent whatsoever over two months.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Security

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had Webroot installed on my computer for nearly four years, and to date, I have never had one issue or contracted one virus on my computer. The service will routinely check your computer (without you having to tell it to do so) for viruses as well, so if you're someone who wants that peace of mind, you will get it. Can't go wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Webroot is the best!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot takes care of my computer and its files with great security, alerts to when my computer needs fine-tuned, alerts as to when a possible virus may be upon me, and gives me easy to understand notices of what has been done to my computer to ensure it is secure and up to date. Thank you, Best Buy, for my Webroot security program on my computer!

    I would recommend this to a friend