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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.3 out of 5 stars with 833 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers frequently mention the battery performance as a strong positive point. Additionally, customers appreciate the repair speed. However, some customers have expressed concerns regarding the product's durability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 833 reviews
  • Rated 5 out of 5 stars

    New cell phone battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This repair took a short time to complete and the service person was very efficient!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job...Service was terrific. Keep up the fine work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad agent gave my dog cpr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that repaired my battery was super nice and helpful. Seriously, appreciate the professionalism and speedy job. Thanks again.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent change the phone battery in 1 hour time.. and all is well. Everything works perfectly good right now and I feel like I am having a new iPhone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had agood experiance but wait at store was little longer than expected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s like I have a brand new iPhone. No issues or complications with the battery change. No loss of data.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeekSquad replaced my phone’s battery quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service and hospitality was excellent and I would recommend it to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick in and out. Everything handled professionally, excellent work. I don't make recommendations as a practice so I would not recommend them but in my case they did great work.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GeekSquad replaced my phone batteries quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was on a tight deadline but GeekSquad was able to replace my batteries ASAP. It just took them a day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New phone battery was installed. Customer service was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple phone battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly, timely service, and the important thing is they knew what they were talking about I would definitely go back and get service at this location

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your people went way out of their way to rectify problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a battery for my iPhone. Online scheduling a pain but service was great. Didn’t like leaving my phone cause I had to work but hubby picked it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is working much better now! Feel Squad was great!

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 5 out of 5 stars

    Got my iPhone fixed - & lightening quick!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have nothing but songs of praise to sing for the Best Buy Geek Squad. Jacob was a saving grace, so patient, and actually got my phone fixed lightening quick so that I would have it before I went on a 3 week vacation. They went above and beyond and gave me a lot of confidence that my money was being well spent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service, would recommend Best Buy for iphone battery replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was very helpful by explaining the process and offering to put a screen protector on for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed IPhone Batery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. They uncovered some other issues and fixed those also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced phone battery quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job and great technical knowledge. They were very friendly and explained what they had to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did great! My device was ready in one hour. The staff was incredibly nice and fast.

    I would recommend this to a friend
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