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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.3 out of 5 stars with 826 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers frequently mention the battery performance as a strong positive point. Additionally, customers appreciate the repair speed. However, some customers have expressed concerns regarding the product's durability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 826 reviews
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick in and out. Everything handled professionally, excellent work. I don't make recommendations as a practice so I would not recommend them but in my case they did great work.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced phone battery quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job and great technical knowledge. They were very friendly and explained what they had to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple phone battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly, timely service, and the important thing is they knew what they were talking about I would definitely go back and get service at this location

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did great! My device was ready in one hour. The staff was incredibly nice and fast.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pushed back unpolitically.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had scheduled appointment time” yet you allowed some else to go before me I waited an extra hour! Very Unprofessional on your part” it ended up going over an hour no real apology ! Why make appointments?

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Geek squad to the rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was debating whether to get a new phone or just replace my battery since I have been having some issues with my phone. For a couple hundred dollars my phone is as good as new and I will be able to wait and see what new products come out after the new year. My geek squad person was helpful and informative and helped me make a great decision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad repaired my iPhone and had it back the same day! Great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff were very nice and patient. I am satisfied by their service as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 13 Pro battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and description of the job tat was done.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 4 out of 5 stars

    Battery Replacement for Iphone 7 Plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my battery replaced for my iPhone 7 Plus recently. The guy I worked with was very pleasant and the replacement was on a discount until the end of the year, so I took care of it while it was cheap. It seems to be holding up better than my old battery... not great, but better. I would replace a battery here again.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 4 out of 5 stars

    Great alternative to getting a new phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from the Geek Squad when my old iPhone's battery was at its life's end. It gave new life to my iPhone 6S until I dropped it in the water. But the battery held a charge well up to that time then it held it too well as it kept the phone energized so the water could do all the damage to powered circuits. Oh well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone works much better now. I don’t need to worry about running out of power at work or on the road. Thankyou for the great service

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Back to 100%

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son's phone needed a screen replacement, but his battery was also at 80% capacity, so we replaced the battery at the same time. The price for battery replacement seemed pretty reasonable and Geed Squad did a great job. The battery now shows 100% capacity and lasts a noticeably longer time than it did at 80% capacity.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your kind comments! We pride ourselves in our customer service and our ability to solve our clients' problems and we look forward to helping you again. If you have any other questions or any comments, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The store was very busy at the time but they handled everything in a timely and professional manner

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a battery for my iPhone. Online scheduling a pain but service was great. Didn’t like leaving my phone cause I had to work but hubby picked it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone new battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a timely and great job. Great store and geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad changed by battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service tbvh. I changed my battery instead of getting a new phone and I don’t regret it at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped with my iPhone battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad team patiently helped me with my phone, got me a loaner phone, and the replacement came in much faster than excepted

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Replacing iPhone battery.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lengthy wait and processing of claim for iPhone under AppleCare

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Replaced My Phone Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents replaced my old phone battery and were very helpful.

    I would recommend this to a friend
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