Customer Ratings & Reviews

The Geek Squad really took their time on my iPhone 6S Plus with the battery replacement. For only $29 they took the phone apart, replaced the battery, re-sealed the screen, and cleaned out all of the ports. It looks brand new again.

The geek tech broke the screen of my iPhone but they said it broke! Even though they didn’t charge for the screen replacement, but they’re not honest!

Came in to get my iPhone battery replaced. Was able to get an appointment same day and two hours later walked out with a brand new phone. So happy they offer Apple servicing at Best Buy. Would come back for any iPhone related issues.

I have changed the battery from the best buy store and its running super fast after the change. the staff support was great and I did not lose even a single bit of data with this change. the support was great and very professional

I took 3 iphones for battery changes. It was very quick and the service rep was very helpful. The phones work great with new batteries. But, my account is only credited with one battery change. I hope it can be fixed.

Fixed the bleeding screen on my phone and the new battery lets my phone stay charged for days

I went to Best Buy to get my iPhone battery replaced. The technicians were very knowledgeable and they did a great job replacing the battery. Batteries were in-stock and replacement time was roughly 45 minutes.

My batter was dying pretty quickly during the day. I called Apple and got a replacement ordered and they shipped it to BB. BB did a great job of installing it with no issues. My battery has a noticeable improvement.

The phone needed to be left behind for the installation, but it did not take too long. Battery continues to perform well.

The Geek squad associate did very good job on their job.

They replaced my battry and my iphone 12pro Max screen

Got my phone checked out and had battery replaced. Works Great and stays charged. Very Happy

It is very pleasant experience. I check in for my iphone repair at 7pm and i got back my phone at 8:30pm. It is very fast and professional service. Highly recommended. And the price is the same as apple store.

Brannon was awesome! Very helpful with fabulous hair!!

Love the ease and the fact that the Geek Squad was so accommodating with the time frame that I needed my phone fine by. Love the quick service and friendly service from the Geek Squad team.

Since my iPhone 6s battery was replaced 2 months ago at Elk Grove bestbuy, it lasted for 2 days between changes for moderate usage. Service was fast , 1 hour browsing inside the store then it is ready.

I had the batteries replaced in two iPhones. Not only is Best Buy Apple authorized, but they we fast, courteous, and very professional. I'm not sure why anyone would deal with Apple for such service.

My Apple cell phone Was not functioning correctly and I contact at the Apple store. And this was where I was referred to the Best Buy store in Lakeland as an option to get the battery changed out of my phone. Knowing that there had been a defect in the iPhone 6s battery I was a little surprised that I still ended up having to pay a fee for the battery

The agent fixed my screen and later after I told him replaced the battery. There was a delay in fixing it so I had to wait a few hours and I also got a screen protector put on that I was charged half price for. Ok service and ok phone.

My iPhone6 went “dark”. I couldn’t get it to charge or wake up. The guy at customer got it to charge enough to run diagnostics. We ended up with a new battery under the Apple Battery Replacement Program.