Customer Ratings & Reviews

Great battery and installed by the pro’s at Best Buy.

Fast and friendly service and got products in same order good job service techs you made it all easy to get fixed

I got my iphone battery replacement done at best buy . They did their job right in time manner. since they installed new battery its work fine.

My phone works better now and doesn’t die quickly like it used to

Quick, effificent, little down time away from my phone.

The technician replace our batteries in a couple hours and perfect work. If it was done by Apple store would have to wait for weeks.

The agents replaced my iphone 6S battery with ease. It extended the life of the phone and stayed charged.

A bit pricey but worth it. I received a follow up call after they fixed it. It only took a day. That was nice.

New battery lasted much better than the old one. It is a shame that they slow down with time forcing you to either replace the battery or purchase a new phone.

Easy to have my iPhone 6 fixed and only took about an hour.

Very Quick and affordable service. Friendly staffs

Fast service very knowledgeable. Geek squad repaired wife’s phone quick

I dropped my phone in the morning and was able to get them after a few hours. Fast and reliable service. Staff was awesome!

I never knew you could just purchase a iPhone battery and your phone will work just like when you first purchased it. "Do it!" -Shia Labeouf

My phone now works fine and I am very satisfied with this battery.

This battery is High quality! Definitely a life saver for preserving my phone’s battery

I was having to charge my iPhone twice a day but after the Geek Squad replaced my battery I love my phone again

The Geek Squad did such a good job replacing my battery. I made an appointment and they were right on time!

Registered online for a battery replacement and screen replacement. When we got there at our appointed time, we still had to wait in line like the time didn't matter. And they didn't even know why we were there, so the tech had to check to see if they had the right battery and screen for an iPhone 6S Plus, all of which had been specified in the scheduling. Fortunately, they had both in stock. It was 45 minutes before close (6pm early close due to Coronavirus), so he didn't think he could get it done before they closed. So, we left, planning to come back the next day when they opened. At 3 minutes till 6p, we got a text message that phone was ready to pick up. We came at opening the next day and picked up the phone. There were no problems with the replacements, and no data had been lost. All in all the service we received was good, but the scheduling process definitely needs a lot of work.

I scheduled a battery replacement for my phone. I showed up, paid, left my phone with them, and was told to return about three hours later. When I returned, they were really cagy and weird and said they needed until the next afternoon for the replacement. I needed the phone for the morning for a work trip, so I asked if I could just have it back and bring it back another time. At that point they admitted that they had stripped the screws trying to get into the phone. I was frustrated and tried to talk with them about options, but they essentially told me to kick rocks. The manager was rude and dismissive and the whole experience was really disappointing. I ended up contacting Apple while sitting in the parking lot outside. This was an older iPhone and any warranties or coverage had long expired, so I didn't expect much, but I wanted them to know that their "certified" techs sucked. Long story short, I ended up with a brand new iPhone 16 for free from Apple. I didn't push or demand or anything. Like I said, my goal was for Apple to know how terrible Best Buy was. Apple ended up going way above and beyond in their customer care. Literally the polar opposite of Best Buy. I would absolutely not go here (Harrisonburg, VA Best Buy) for apple service.