Customer Ratings & Reviews

I went to Best Buy as part of the Apple Agreement for battery replacement for certain iPhone models. The geek squad did a very professional job and returned it back to me very quickly.

The Geek Squad are truly an exceptional and caring team. They couldn't addressed my battery ordeal due to not having the product. So, they called the Apple Store and had them locate one and even set up an appt with no wait. It was a smooth transaction afterwards, Thank you Geek Squad!

My 4 year-old iphone's battery was not lasting long on a single charge. Replacing the battery made it perform like new--an amazing improvement. Replacement was easy. Dropped off at store and returned in a few hours to pick it up without issue.

Phone was repaired and battery replaced saved pictures and contacts

Agent that did intake was alright. Gave my backup phone for them to call me on and they called on the phone being worked on. Constantly checked on the phone. Repeatedly giving my number of backup and no one had it and called on the phone they had for repair. SMH Things took too long to get done between best buy and Apple.

I took my I phone 6 in to the Geek Squad for a battery replacement and they did a very professional job.

The Geek Squad was awesome! They ran a diagnostic on my phone, let me know the issue immediately, and fixed it within the extremely reasonable time frame they offered. I would highly recommend taking advantage if your have an iPhone 6 or later and your battery is destroyed.

Had geek squad repair phone. Repair ok but had trouble getting paperwork. Mistakes made they could not correct

The Gentleman were very kind and prompt. They got my Granddaughters broken phone screen replaced while we waited, since we were from out of town .

Employees were very knowledgeable. Prompt service was appreciated.

Done quickly and didn’t damage anything else! However the new battery gets hot a lot so my phone heats up especially when charging. I’m slightly worried about the new battery.

The Geek Squad at the Fullerton store is excellent. They were very patient and answered all my questions. They were able to figure out the issue/problem and fix it within a couple of days. I will definitely be using their services in the future.

Great service only concern was it was just a little pricey guys!

The geek gods did an amazing job as always, with the replacement. Great service, and fast too. The person associated was very courteous and highly knowledgeable - explained every details before and after pursing the work.

Everything was ran professionally. My appointment started on time, the technician was knowledgeable and friendly, I was made to be part of the process not just spoken down to,Laugh with my phone fully repaired.

Super happy with everything. Love the new PC. Geek Squad was very very helpful.

Brought in my iPhone after taking an appointment. The technician was able to complete the battery replacement within 2 hours. Being an Apple authorized outlet, I was confident of the quality of the work done. The cost was reasonable as well.

Good work. The were fast efficient and effective. Nice.

My I-phone needed new battery. I was told it had a problem with moisture: causing me to buy a reconditioned Apple I-Phone for much more money.I think all my phone needed was a new battery. They have not refunded my money for the battery. I am still patiently waiting.

From scheduling an appointment, to arrival, to the level of service provided...Geek Squad made sure I was completely taken care of before leaving. Thank you!