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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.3 out of 5 stars with 729 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

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86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 729 reviews
  • Rated 4 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used them for my iPhone and apple devices issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Inexepensive way to avoid new phone cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great way to extend the life of your older iPhone 6 series. Perfect for my daughter - effectively a 29$ hand-me-down “new” phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dropped my phone in the morning and was able to get them after a few hours. Fast and reliable service. Staff was awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately I destroyed my iPhone screen. Fortunately Best Buy was able to fix same day and did an amazing job. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed it for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed for me. I left it at the store and a couple of hours later it was finish, working like new.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New battery works better than the last one but still Dosent keep a long charge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone X Repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced defective battery,screen and speaker in iphoneX quickly in the same day.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Took longer then I was told

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The work took too long I waited in line for 15 mins. before I was helped that would have been okay but I was the only one in line finally the guy posted at the entry doors came over and jumped on someone to help me

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Timely and professionally done, explaining what

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician explained ehT had to be done in the process of replacing the battery and was very professional and personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a reall good job at a very reasonable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service!!! From the arrival till picking up the iPhone X. Very professional!!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad repaired my phone quickly.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad replaced my battery quickly. The phone works great now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Being in "Charge" is the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! And not very pricy! Would certainly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice and clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good service to replace my iphone battery. Nice and clean.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Lionel. Thank you for your kind review. We appreciate the positive feedback! We're glad that you have had great experiences and look forward to helping you again!

  • Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came in for an I phone battery upgrade.No battery was available so they placed an order and will call me within the week.No wasted time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Battery replacement in IPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job replacing the battery in our iPhone I would have them do this again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was gear and speedy. Only thing was they had it under the customer name.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good service

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price and turnaround time. No complaints. Good choice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I called in for my appointment to have a new battery installed on my 6SP. No waiting. Geek was tech savvy, helpful & resourceful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    satisfactory service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lot of rush due to holiday period but am satisfied with the service.

    I would recommend this to a friend