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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.3 out of 5 stars with 729 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

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86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 729 reviews
  • Rated 5 out of 5 stars

    Great help

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped install new battery in a cell phone. Battery was almost dead.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice to have for an investment

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a warranty that I usually purchase with my major appliances. Small price to pay for piece of mind.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a good job and quickly finished my repair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced my iPhone battery quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad replaced my iPhone battery quickly and for the reduced fee Apple was charging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and convenient

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick and friendly! Cared about my time. Made an appointment and got right in with no wait

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable, timely, convenient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even a while later, everything continues to have returned to function. I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Battery replacement

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought my iPhone in for apple replacement of my iPhone 7 battery. It was done quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Necessary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Necessary when you have an older phone that you aren't ready to depart from.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job installing new battery - very happy with service and purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service done by Geek squad. And saved us time and another round to come pick it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad replaced my broken phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did an initial product check then decided a unit replacement was required.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first time using their service, staff was very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad replaced my battery efficiently

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful and communicated the steps of the process and expected wait times well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They changed the battery on my old device and now it works perfect. Same day service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dry professional.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad person helped in a difficult situation and made the process and outcome pleasurable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my battery quickly!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad replaced my battery and also repaired my screen all within a couple of hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was quick and efficient in replacing my battery. No damage to the phone and didn’t even lose my data!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought replacing my battery would have fixed the draining of my battery issue. Was i ever wrong. Besides the great customer service I can’t say I was pleased with the result. My battery still drains quickly. Maybe it’ll help you out more than me

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      While it sounds like you had a positive experience with your local Geek Squad during the battery replacement, it’s disappointing to hear your phone battery doesn’t appear to be operating as expected. If you’re still having trouble, don’t hesitate to give us a call at 1-800-GEEKSQUAD or 1-800-433-5778, and we’ll be happy to offer any additional assistance we can.

  • Rated 5 out of 5 stars

    Replaced iPhone battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They never called me to tell me that the phone battery was ready to be picked up. I waited 3 hours in the store

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service rendered by the service team. Very precise with wait time

    I would recommend this to a friend