Customer Ratings & Reviews

Everything went well except for the wait time. Even with an appointment I still had to wait an additional 45 minutes before the repair started.

Super happy with everything. Love the new PC. Geek Squad was very very helpful.

cheaper than apple and worth the price, took about 4 hours for the change. No issues and had about 98% battery degradation after 6 months!

Very easy experience. I made an online appointment, dropped of my phone, and 3 hours later it was ready. No issues and I was impressed by the team.

I can only rave about the dishwasher installer. He was efficient, knowledgeable, personable, courteous, and cleaned up after himself. I had total confidence that the dishwasher was installed correctly. Thank you!

Phone was repaired and battery replaced saved pictures and contacts

Had the Geek Squad replace a broken screen on my iPhone and had them replace the battery as well. Everything went just as they said it would from the cost to the exact time it was ready. Just a perfect experience.

This portable charger came half charged.. I was able to rapidly charge my phone 3 times before I had to put it on charge it.. I have a craft show coming up at the end of the month...I think that this charger is going to do the trick...

Helped bring the phone back to life. Will still upgrade at some point since Apple forces you to with the constant updates.

So glad to get this done. BB made this very easy to have my battery replaced. I made sure to do my backup first. This was completed within 1 1/2 hours. Phone was returned working the same as when I gave it to them but better.

Izzy (#2711) and the rest of the Geek Squad involved, did a great job installing a new battery in my dead i-phone 7. I thought my phone was dead forever. I was beyond happy that they brought it back to life.

Good work. The were fast efficient and effective. Nice.

This item was needed and did exactly as stated. Would highly recommend to others.

Agents replaced battery and iPhone screen. The original iPhone screen they replaced was bad and they worked really quickly to order a new one and get it replaced. Only had 1 day of having a bad screen.

I took my phone in for the battery to be replaced and it was quick and painless.

I had to pay for the camera and battery replacement before they would order the parts. They failed to contact me for weeks. We are unable to call the store directly. Then when they finally did contact me, they insisted that I had to come right in or they would send my parts back. Both the employee and that employee supervisor were insistent that I had to come right in there however I was not able to that day.

Staff was courteous and professional. I found Best Buy as a much better option to Apple store. They have the parts in stock and availability of appointments made the process easy and fast.

Very good service! Highly recommend! Always very helpful in a timely manner!

Look, i’m glad it was possible to fet service and I am thankful for that, but the battery replacement I recieved did end up scratching the bezel of my device and it took forever to check in due to the Apple repair system and archaic Best Buy one didn’t want to talk.

I have an iPhone 6s and after awhile the battery does not stay charged for long. You almost have to buy a new battery if you want to keep a charge for longer than 1 hour. Get you one!