Customer Ratings & Reviews

Geek squad destroyed my iphone. Came in for a battery replacement, but they stripped my screws and denied battery replacement. I brought my phone inside to Mobile Kangaroo, where they have real expert technicians and finished the job, despite geek squad destroying my phone.

I dropped my phone off and was told it would be ready by 4. I returned at 4 only to find the representative busy with a customer. After about 10 minutes waiting I approached her about my pickup and she responded with a rather curt answer that I should wait until she was done. I could hear people talking in the shop but nobody came out. I then approached the manager on duty and she went into the shop and came out with a tech who informed me that they could not complete the repair because they were not able to remove the security screws. As far as I’m concerned this experience is a complete failure of customer service. The only saving grace is that the manager was very courteous and apologetic. I guess I’ll have to take it to the Apple Store since your techs are not up to the simple task of removing screws.

Apple set up the replacement with Best Buy and went perfect. Now my iPhone battery last a lot longer. Best Buy did a good job.

Battery replacement successful in a short period of time.

The repair service is amazing. The people who worked there are very awesome. I recommend Best Buy.

iPhone users received free batteries for their phones. Geek squad made it quick and painless.

Setup an appointment and then came in for the appointment and only took about an hour. Not too bad.

iPhone 6 battery went out and the geek squad was able to repair it causing it to work like new. No problems whatsoever.

Hooked me up with a new screen and battery and now my iPhone 6s is working good as new! Thanks Geeks!!

Great service by Geek Squad! Had new battery in my phone in no time. Like new but with everything in tact!!

Went to the Geek squad with a reservation made via Apple and the work was done as promised within the time allowed.

I didn’t have a problem after I had the battery replaced. Didn’t have to wait that long for the service.

My local Best Buy is an authorized Apple repair location and got me in quickly to replace my failing iPhone battery.

So glad Best Buy replaced my battery. Now I can use my phone all day without having it plugged in all the time.

The Geek Squad replaced the battery in no time and did a great job putting the protective cover back on.

Nice and quick service to fix up the ol iphone6. Should last after Apple authorized repair.

Removed old and installed new battery for iPhone. Tested new battery and we were on our way quickly.

The Geek Squad sale associate was pleasant, patient and efficient. My daughters phone was fixed on the spot.

The replacement battery works perfect. I highly recommend getting your iphone serviced here.

Fast and efficient technicians and reasonably priced.