Customer Ratings & Reviews

The phone was returned not cleaned and I did not sense there was a general overview of the phone itself. The battery was replaced and that’s it. The phone didn’t operate correctly after and the screen was very non responsive after. I ended up trading it in at the Apple Store the next day so $100 for the battery down the drain.

I set up a geek squad appointment for my iPhone 6 battery to be replaced. While I hoped it would be a one day process, the geek informed me the first meeting would be to run a diagnostic on my phone and the batter will be replaced at a later date. I am happy with this service as I don’t need to travel much further to an Apple store.

Had iPhone battery replaced. Done quickly and without problems. Courteous staff. Happy.

the service itself is great. but the new battery still depletes quickly. i should have got a new phone instead.

dMy phone was promptly and professionally repaired.

I needed my iPhone X battery replaced. In doing so, I was informed that the speaker would also need to be removed and replaced because of the way the battery replacement worked. Free speaker! On top of this, the Agent working informed me that my iPhone X was eligible for a free screen replacement on Apple’s behalf, so I got a free screen with new FaceID and front speaker thrown in there too. Geek squad is the best!

Best Buy has a great staff of technicians who are human and understand the customers’ frustrations. The technicians I had worked hard to resolve the problems I was having and were kind and patient with me. I’ll go back if there are any more problems, that’s for sure. Plus, the store had plenty of distraction for the 6-year old I had with me while awaiting the repair!

They are really rude at front desk the guy with white skin browns hairs and specs , he was sooo rude and even he broke my tempered glass and he was still behaving very very rude ! I will never ever visit best buy in entire life and I already report this to APPLE LEADERSHIP TEAM

Got the battery replacement right before the apple discount ended. Overall, the service was a pleasant experience, just the waiting time was a little bit longer.

Our battery life was failing so we took advantage of "battery gate" and had both our phones updated with new batteries. So far a 6S can work with the latest OES versions, so these older phones keep on trucking.

Under discounted price quick iPhone 7 battery change in about 40 minutes. Great work

The Geek Squad replaced the battery in my Iphone after the recall. Work was done promptly.

Very professional staff. The repair was done with in an hour. I do recommend checking your phone when you receive it back, phone had a slight bend in the house-ing of the phone. Which I was almost sure it was not there when handed it to them.

Battery now stays charged for more than a couple hours. Just like getting a new phone

Perfect price for the perfect battery for my sons iPhone and really cheap and they were done fast

My iphone 6 plus was too slow and with this new battery now is working perfect!!

My phone kept dying but with this replacement I was back up and running.

And Best Buy helped them remedy it. Battery is still going strong today.

Excellent service, got a new battery installed in my IPhone 6s. Very friendly knowledgeable workers

I replaced our battery in the cellphone. Very professional and was done in short time!