Customer Ratings & Reviews
- Model:
- JCD392
- SKU:
- 6507853
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 4K60 Elite USB-C 10Gbps Travel Dock for its HDMI capabilities, ease of use, and overall product quality. Many appreciate its connectivity options and compact size, finding it useful for connecting older devices to newer laptops. However, some customers have noted that the dock does not support fast charging and can get warm with continuous use.
This summary was generated by AI based on customer reviews.
Works great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great and I connected to my Steam Deck and it connects wired to the Internet as well for faster download and great online.
I would recommend this to a friendGpod standard cable.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Each port work great, only wished that there was one more c-port.
I would recommend this to a friendAmazing Dock
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best docks out there to get for the price supports USB4 the only thing I would change/add is another USB-C
I would recommend this to a friendCaptain
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it is supposed to do. One month in. So far, so good.
I would recommend this to a friendA good value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compact, versatile with all the connections one would need. has a little weight to it - good construction.
I would recommend this to a friendAmazing!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive been using it for the last two weeks for my Macbook air. Works amazingly.
I would recommend this to a friendGreat for travel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect docking station to keep in your bag and for travel.
I would recommend this to a friendOne adapter to carry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great versatile product - power through! Have already shown to others.
I would recommend this to a friendA good travel Docking Station
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A well throughout product A good home & travel Docking Station
I would recommend this to a friendNo Ethernet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed to add ethernet to a laptop, so I purchased this device. I plugged it in, and could use the USB ports, the device showed up in device manager, but no ethernet adapter installed. I reached out to j5 support online chat and sent them an email, but received no response via either method.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .If your laptop's USB-C port doesn’t support full data transfer or networking, it may not fully power or detect the Ethernet portion of the hub.
Existing VPN software, virtual adapters, or third-party firewalls can sometimes interfere with new adapter detection.
Go to Device Manager > View > Show hidden devices and check under:
“Network Adapters”
“Other Devices”
Anything with a yellow exclamation.
Returned it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You shouldn’t loose a USB-C port in using. I returned it and got an Anker model with more ports.
I would recommend this to a friendBrand response from J5create Team
Posted .The 4K60 Elite USB-C 10Gbps Travel Dock requires available USB-C port (host device) that supports DisplayPort v1.4 alternate mode and USB Power Delivery 2.0 or 3.0. Please refer to the manufacturer of your computer for more information about your device.
- Cons mentioned:Heat
Barb
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you plug in too many things it seems to get really hot - just saying
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Generally, adapters emit heat as a normal part of its operation. Please note that hotter operating temperatures can be expected if the USB-C pass-through charging and/or all ports on the hub are utilized. Transferring data or charging devices can cause heat as it takes energy to move data.
- Pros mentioned:Ease of use
Work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I not the best when using this tech knowledge but this was easy to use and made my work faster.
I would recommend this to a friend Does it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what its supposed to do. Nothing here to brag about.
I would recommend this to a friendOh well
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great while it worked. Crapped out after three months. The end.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience your 4K60 Elite USB-C 10Gbps Travel Dock. The dock comes with a 2 year warranty that allows you to replace a defective product for a working one. For assistance with the warranty process please reach out to our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Bought for SteamDeck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my Steamdeck. It works great for on the go and does everything I really need it to. For some reason, the passthrough charging isn't working when the battery is at a critical level.
I would recommend this to a friendBrand response from J5create Team
Posted .We have an available firmware update to address this issue regarding charging and the Steam Deck. FW update is available on j5create website under the "Support" tab > "Downloads/Drivers". Thank you
Doesn't work with Android
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connected this to a 4K Chromecast that was connected to my home theater system. The Chromecast could not use the Ethernet port. Tried to use as a DeX dock for a Samsung Galaxy S23 Ultra and a Galaxy Tab S7+. Neither was able to connect to a monitor on the HDMI port. Bought a different J5 Create dock, and that didn't work either. Bought a dock from a different manufacturer and it worked.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The Android device must support DisplayPort v1.4 alternate mode and USB Power Delivery 2.0 or 3.0 features to be able to use the 4K60 Elite USB-C 10Gbps Travel Dock. Please refer to the manufacturer of your computer for more information about your device. This Dock is meant to connect directly to your Android via USB-C, not to a Chromecast device.
useless
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is basically worthless as a dock for external devices. I bought this to use with an external cd drive that has a USB male connector. It doesn't work, yet a $3.00 USB to USBc adapter will drive the unit. Would not recommend
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your 4K60 Elite USB-C 10Gbps Travel Dock. Our customer support team can assist you with determining the problem and solution. They can also help you find a product that best fits your needs. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Power delivery didn't seem to work.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought for my steam deck and it actually died while on the dock. Everything else worked perfectly though.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C power-in port on the 4K60 Elite USB-C 10Gbps Travel Dock supports up to 100W of pass-through charge. We require that you use a power-brick that supports 75W or higher to charge a Steam Deck through a Dock power-in port. The Steam Deck will also need to support Power Delivery 2.0 or 3.0. Please refer to the manufacturer of your computer for more information about your device. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Trash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was trash, it does not change so it will not work Need to turn it
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your travel dock. In order to charge with the travel dock the USB-C port on your device must support Power Delivery. he USB-C port on your device must also support DisplayPort Alternate Mode for video output.
