Customer Ratings & Reviews
- Model:
- JCD392
- SKU:
- 6507853
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 4K60 Elite USB-C 10Gbps Travel Dock for its HDMI capabilities, ease of use, and overall product quality. Many appreciate its connectivity options and compact size, finding it useful for connecting older devices to newer laptops. However, some customers have noted that the dock does not support fast charging and can get warm with continuous use.
This summary was generated by AI based on customer reviews.
Power delivery didn't seem to work.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought for my steam deck and it actually died while on the dock. Everything else worked perfectly though.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C power-in port on the 4K60 Elite USB-C 10Gbps Travel Dock supports up to 100W of pass-through charge. We require that you use a power-brick that supports 75W or higher to charge a Steam Deck through a Dock power-in port. The Steam Deck will also need to support Power Delivery 2.0 or 3.0. Please refer to the manufacturer of your computer for more information about your device. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
No good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it, it works for about three weeks stop working. I thought it was the computer or the phone it turned out it was device
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting the Technical Support Team. Their information can be found on our website under the "Support" tab. Thank you.
Trash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was trash, it does not change so it will not work Need to turn it
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your travel dock. In order to charge with the travel dock the USB-C port on your device must support Power Delivery. he USB-C port on your device must also support DisplayPort Alternate Mode for video output.
Don’t buy from Best Buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product failed within 10 days of using it. Best Buy also won’t replace it. Stay away!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting the Technical Support Team and a specialist will be ready to assist you. Their information can be found on our website under the "Support" tab. Thank you.
Pass through power doesnt work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pass through power has stopped working, connviently just a few days past the returnable date. Would not buy.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team for further information about this issue. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
HDMI port flakey
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same issue with trying different cables and different monitor.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The 4K60 Elite USB-C 10Gbps Travel Dock requires an available USB-C port on a computer that supports DisplayPort alternate mode to transmit audio and video signals. Please refer to the manufacturer of your computer for more information about your device. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
- Pros mentioned:Product quality
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good product and it works well. I highly recommend buying it for its cost.
I would recommend this to a friend