Customer Ratings & Reviews
- Model:
- JCD392
- SKU:
- 6507853
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the 4K60 Elite USB-C 10Gbps Travel Dock, highlighting its HDMI capabilities, ease of use, and overall product quality. Many appreciate its connectivity options and compact size, as well as its compatibility with various devices. Some customers have noted that the dock does not support fast charging and can get warm with prolonged use.
This summary was generated by AI based on customer reviews.
Oh well
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great while it worked. Crapped out after three months. The end.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience your 4K60 Elite USB-C 10Gbps Travel Dock. The dock comes with a 2 year warranty that allows you to replace a defective product for a working one. For assistance with the warranty process please reach out to our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Doesn't work with Android
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connected this to a 4K Chromecast that was connected to my home theater system. The Chromecast could not use the Ethernet port. Tried to use as a DeX dock for a Samsung Galaxy S23 Ultra and a Galaxy Tab S7+. Neither was able to connect to a monitor on the HDMI port. Bought a different J5 Create dock, and that didn't work either. Bought a dock from a different manufacturer and it worked.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The Android device must support DisplayPort v1.4 alternate mode and USB Power Delivery 2.0 or 3.0 features to be able to use the 4K60 Elite USB-C 10Gbps Travel Dock. Please refer to the manufacturer of your computer for more information about your device. This Dock is meant to connect directly to your Android via USB-C, not to a Chromecast device.
useless
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is basically worthless as a dock for external devices. I bought this to use with an external cd drive that has a USB male connector. It doesn't work, yet a $3.00 USB to USBc adapter will drive the unit. Would not recommend
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your 4K60 Elite USB-C 10Gbps Travel Dock. Our customer support team can assist you with determining the problem and solution. They can also help you find a product that best fits your needs. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Power delivery didn't seem to work.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought for my steam deck and it actually died while on the dock. Everything else worked perfectly though.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C power-in port on the 4K60 Elite USB-C 10Gbps Travel Dock supports up to 100W of pass-through charge. We require that you use a power-brick that supports 75W or higher to charge a Steam Deck through a Dock power-in port. The Steam Deck will also need to support Power Delivery 2.0 or 3.0. Please refer to the manufacturer of your computer for more information about your device. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
No good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it, it works for about three weeks stop working. I thought it was the computer or the phone it turned out it was device
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting the Technical Support Team. Their information can be found on our website under the "Support" tab. Thank you.
Trash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was trash, it does not change so it will not work Need to turn it
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your travel dock. In order to charge with the travel dock the USB-C port on your device must support Power Delivery. he USB-C port on your device must also support DisplayPort Alternate Mode for video output.
Don’t buy from Best Buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product failed within 10 days of using it. Best Buy also won’t replace it. Stay away!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting the Technical Support Team and a specialist will be ready to assist you. Their information can be found on our website under the "Support" tab. Thank you.
Pass through power doesnt work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pass through power has stopped working, connviently just a few days past the returnable date. Would not buy.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team for further information about this issue. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
HDMI port flakey
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same issue with trying different cables and different monitor.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The 4K60 Elite USB-C 10Gbps Travel Dock requires an available USB-C port on a computer that supports DisplayPort alternate mode to transmit audio and video signals. Please refer to the manufacturer of your computer for more information about your device. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
- Pros mentioned:Product quality
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good product and it works well. I highly recommend buying it for its cost.
I would recommend this to a friend